We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Learn how to join the club and get started
Find out what T-Mobile Support is up to
The app lists device but most of them are just listed by a mac number and it is almost impossible to know which is which. Having custom controls doesn’t make sense when you are not sure what you are controlling.Is there a way to label device in the app? I don’t see anything that allows that.
I would like more functionality in terms of configuration.
Hi, I got the new Home Internet Cylinder router. Pretty simple setup but the speeds are good and the price is right. I have a few devices I have always used WPS to connect. Some extenders and some indoor cameras. Can’t figure out how to do it now. I do not see a WPS button.Am I missing somethin...
I’m about to remove my late husbands phone off or family plan. Will the texts on his phone remain?
I bought a cell phone from a friend who lives in the United States, he told me that the cell phone was unlocked ... so it is blocked by (T-mobile) I wanted to unlock it to use in Brazil!What do I do ?
Does anyone know where to download the latest firmware or how to find out if you have the latest firmware?
I have Poor download speed and decent upload speed but with my Verizon hotspot that uses my signal boost that runs to an outdoor antenna, I get the opposite but better on both. It seems to me my antenna isn't pointed to the right tower or the home internet unit isn't utilizing the booster which is...
I don't understand. I have the promotion for the galaxy s21 and if I send the galaxy s9+ I will have a discount off 800 which I send the galaxy s9+. Now they are telling me that because I send it with the wrong label I am not longer going to have that promotion. Even those the phone is in perfect co...
How long does international coverage last before its suspended for roaming ? I’m living abroad but I still need my number for business. I stay abroad for over three months at a time before turning back to the states. I would like to know how long does the coverage last abroad.
Hello I installed Digits so I can monitor my second phone when I’m away from home but I wanted to stop ringing on both devices when I’m at home , how can I make it stop ringing on the phone that I downloaded the app in? Gabe
[This is something of an open letter to the folks in T-Mobile's marketing department, and I hope an opportunity for others in this forum to lend their voices to this issue as well. Yes, I realize this is not a T-Mobile-exclusive issue, but I feel that consumers' concerns should be heard and not simp...
Purchase Samsung phones on a bogo and new line of service. After multiple dropped calls and dead zones I had to switch carriers. I had lengthy conversations with customer service about the problem a resolution was given. My account would be left open and I could still get the bogo as long as I co...
I was charged $650 for a device I returned. I've spoken to so many customers service reps and a supervisor and was told nothing could be done. I was told that there is no record of me returning the device. I returned this device 3 months ago and out of the blue I'm charged for something they th...
I ordered T-Mobile's 5G Home Internet to test it out.It worked for about 45 minutes.To begin with, the Bluetooth-based setup didn't work at ALL, so I had to do the setup manually - which as a CHORE. And I'm pretty tech saavy. Then the Wi-Fi stopped working. The SSIDs completely disappeared. I couldn...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
