We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Learn how to join the club and get started
Find out what T-Mobile Support is up to
I am having constant problems with Gmail since I switched to Tmobile home internet. It disconnects Gmail continuously. What can I do to correct this? It’s disruptive to work, as my company uses Gmail for business for our work.Please keep in mind that not all of us are tech whiz kids and explain it s...
Home internet was told I would be in 5G coverage area but map only shows 4G. Modem shows 4 signal bars. When I reboot modem I get download speeds up to about 62 meg. After about 5 or 6 minutes it drops to anywhere from 8 to 15. Is there possibly something wrong with the modem? Has been this way sin...
I have the Note 10+ and it was working beautifully up until the recent update roughly a week ago. I can adjust to the new changes (such as the volume being on the side and having to take more steps to find synced devices), even though I don't like most of them. What I can't stand is that the update...
I need my pin number and I cant find it
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory...
How do I activate my new sim card?? Tmobile sent me a new sim. No directions, nothing. I have searched all over the website and I cannot find where or how to activate it. I have a pre-paid plan. I had decided to change my rate plan. They said I needed a new sim. Sent me the new SIM then no supp...
Sinc the update yesterday I've had times where the phone doesn't read sim card or connect to Wifi. It's frustrating because I never had a problem with the phone until the update. It's only been a day and Ive had this problem 2 times where I have a useless phone for over an hour. Had to reboot many t...
I have a Pixel 3a running Pie and wifi calling doesn't work. In particular, inbound calls to my phone (over wifi) result in audio only going *from* my phone to the caller, but not the other way. Turning off Wifi cures the problem and allows me to return the call. This happens on two different Pixel...
What address is used to snail-mail payments?
We just switched to T-Mobile from Boost Mobile this month. My wife and I are frustrated with trying to use the phones away from home (wifi). It is constantly slow and for my wife it is to the point of being unusable at all. She uses the local grocery apps to load coupons and can’t do it or is so s...
Going with TMobile internet had to be one of the worst mistakes I could have made. I work from home several days of the week, but I've had 0.07mbps download speeds for about the last month. On occasion it would suddenly start operating at 150mbps down. Sometimes for almost half a day. Showing that t...
After FINALLY recieving the update to Android 11 months after most other oneplus devices the Android 11 update is still full of MAJOR bugs. After updating, trying several restarts and even wiping the cache the fingerprint sensor is now broken. I can add/remove fingers just fine in the settings but t...
I've tried every recommendation in the book restarting the "T-Mobile" device, the mini. It will go through the entire process of adding the device and at the very end, after it's verified the connection, it suddenly says it can't connect to the network and fails the addition.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
