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I recently called T-Mobile customer support and after being told there was a 10 minute wait, elected for the call back option. After less than 10 min, a customer service representative called me back, and answered all my questions. The problem is, when I look at my account activity only the call I p...
“Scam Shield isn’t available for Prepaid customers at this time” is the message I get when stepping through the wizard. Is there a fix or a work around?
On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currentl...
When log into the app I get the error stating that the app is not ready for you.
Hello: Could anyone provide me all the addresses, emails, and other contact methods I can use to send a complaint to t-mobile?I have the Customer Relations address for Albuquerque NM. I need more. * I have been an impeccable customer of T-Mobile for 15 continuous years. * We want to open a Seni...
A few days ago, after thorough research, I ordered T-Mobile Home Internet. However, after activating my account, to my surprise, I realized T-Mobile was sending me the old white LTE modem, not the new 5G cylinder modem. I called T-Mobile customer service today and got bounced around, which took abou...
Hi, I’ve noticed this problem happening for a while but not consistently. The problem is my phone will not receive photos when they’re sent, and will send them after hours, days, and now apparently years after they were sent. I used to get photos sent to my phone at like 2am and when I asked the sen...
So I have this issue where my phone for the past 20 minutes has been getting this error message that says "T-Mobile has stopped working" and it only gives me 2 options:app info and close app.I click close but that doesn't actually do anything and one second later I get the exact message again. App i...
I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He s...
T-Mobile:I’m sure with the merger you are consolidating towers but I’m getting greatly reduced coverage in NE TN. I switched to T Mobile several months ago and have had great service up until the last couple of weeks or so. Reception at my office in Kingsport is almost non-existent. Calls constantly...
So I talked up T-Mobile so much that my better half called and talked to them. They made such a great offer that we switched 3 lines from Verizon on the spot. A few days later when the new phone and two SIM cards arrived we called to get help porting the numbers and were told the original salesman p...
My wife’s Revvl 4+ will not charge using any cord with the plug which came in the box with the phone.So I’m using the correct charger with various cables and get the same error every time. This ‘not charging’ started after the most recent update. It is still under warranty.“Charger is not compatible...
After having androids thru tmobile my whole life, i got an iphone 11 from tmobile. It came with a sim card, I do the same thing i do with every phone and put my sim into the iphone and i can do everything except call or text/receive calls and texts. I’ve only been sending/receiving from other iphone...
I was thrilled to change from my previous provider to T-Mobile’s internet. The speed is great. The service has been super reliable. Where I’m having trouble is on my Nintendo Switch. I can’t get visitors on my island on Animal Crossing. I can’t race against friends on Mario Kart. Virtually all onlin...
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