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So so this is the fourth time that this has happened to me. Second time this month! But my phone goes into sleep mode with regards to text messages. I don’t receive them at all until a few days later when I get them ALL. I don’t know this is happening either until I have a family member telling me t...
While paying the Tmobile bill, the payment failed and I still haven’t received my refund after more than a week. Tried contacting customer service and the wait is too long to get through. How long does it take for this kind of refund?
I know it's a $25 deposit that usually get waived, but how much is the Cell Spot Signal Booster box if you lose or break it?
I have a total of 12 devices. Every morning I have to reboot the White Box (Home Router). I’ll wake up, turn on Laptop or kids will turn on an Ipad and something won’t connect. Those devices see the SSID but always say can’t connect. The only solution I’ve found is to reboot the White Box then a...
My son's IPhone is lost how do I locate it? He is on my account but I can't ask him any information because he is the hospital.
Galaxy A51 5g, I am getting a 5G icon almost all the time, even on Band 2 I thought this was only on Band N71? Is the phone incorrectly stating 5G, Possibly tmobile is just marketing like Verizon and AT&T are doing? Or am I missing a setting that I need to adjust I paid alot for this 5G dev...
Just got the new home internet and it shows that I am connected but I can’t get on the internet.
I have been a T-mobile customer for about a year. I live in the mountains of Western North Carolina. Where I live there is no internet provider. The only choice I have for internet service it to use my cell phone as a WiFi Hot Spot.The prior cell provider worked but would often drop calls and teh...
Make sure you check your credit card if you signed on to home internet. After saying “yes” on the phone to the agent about whether or not I would like to do auto payment to lock in $60 a month and gave him my credit card info, I noticed after my account was setup that I was not enrolled in auto pay...
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143. Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.
Seems like for the NOK 5g21 gateway, as of today, the firmware number is 1.2003.03.0168.If and when a newer version is released, please provide the version that is out.Thanks!
Tmobile are just just going to keep ignoring all your customers? We need a fix to the gaming issues or I am sending this piece of crap back. Why will nobody from tmobile respond if you all are trying to fix the problem. Only been with tmobile for a month and customer service is horrible. Let us...
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