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Home internet was told I would be in 5G coverage area but map only shows 4G. Modem shows 4 signal bars. When I reboot modem I get download speeds up to about 62 meg. After about 5 or 6 minutes it drops to anywhere from 8 to 15. Is there possibly something wrong with the modem? Has been this way sin...
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory...
I purchased T-Mobile Home Internet and just set it up. When I plug the Ethernet into my Google Nest WiFi router, it does not work. Does anyone know how to get the T-Mobile Home Internet working with a Google Nest WiFi mesh network?
I contacted TM support on a Facebook page months ago but can’t find it now. Can someone point me to that page? I have a question about moving and need to know if I can just bring my gateway device with me and try it at the new location.
I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung...
Need to turn off everything on son’s iphone except for call and text. How can I do this? He has figured out how to override Screen Time limits.
My Samsung Galaxy s10e's battery is not holding a charge for a long time. Does the protection plan cover a battery?
I have a Sprint Note 20 Ultra 5g on the T-mobile network and I am still on the Feb 2021 security update with software version - N986USQU1DUB5. On the T-Mobile site it says that N986USQU2DUC8 was released on April 14, 2021. (https://www.t-mobile.com/support/devices/android/samsung-galaxy-note20-ultra...
All devices and home network are good. Signal strength is 2 bars (weak, but functional). Spouse needs to set up VPN to work from home, but even IT from the office could not get VPN to work via T-Mobile Home Internet. VPN worked just fine on the same computer using cable network.
My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that’s about it. Can’t remote desktop, etc.I called TMO support and was told “at this time, GlobalProtect VPN is a known issue.” In fact, I was told t...
It has taken me almost a year to find out from T-Mobile why my girlfriend isn't able to ro on to the US Cellular network when visiting Beckley, West Virginia. The reason is truly shocking. It is because her Samsung purchased S9+ was not purchased from T-Mobile or Metro. It doesn't matter that the...
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am...
Esim for iphones is here for a while (I have pixel 3a, which supports esim)However,- there is no esim app for android- and reps in store can't set it up for me 'because you're in prepaid'How do I migrate to esim in this case?
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