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The previous topic about this problem was closed with a generic “make sure your software is up to date!” message, so here’s a new one. My Series 6 watch (with the latest software) will not connect to cellular. I’m paying for it, I have reception dots, it’s worked with previous watches, but this will...
Update applied yesterday and now I am unable to get past the lock screen. I can type, but when clicking “okay”, it never logs in and goes back to sleep. Only by hard boot can I log in. I use this device for work (I’m in IT and on call 24/7) and I don’t want to do a factory wipe of the device and...
Hello,My husband and I are getting ready to close on a house in less than a month. The only internet available is local phone company with 3mbs. We have tried both the T-Mobile 5G internet device and the LTE one. We only get one bar, and speeds up to 3-4 mbs. Not even a ½ mile from our home, righ...
I have been tmobile cust for 20+ yrs.. was told I could get 5G home internet at my louisville GA home. only get 2 bars and barely 4mb…. Talked to service rep was told that my only 2 tmobile towers are only 3g bands and too far away… looked up my 2 towers on cell mapper to find this data. whe...
Trying to upgrade our phones. We’ve had our numbers with TMobile for 10 and 20 years, 10 years for a work line and 20 years for a personal line. We selected “upgrade” for one phone and when we selected the iPhone 12 it said we would be getting a new phone number AND our TMobile phone number that we...
I’ve recently purchased a new phone and am getting a monthly credit for a traded-in device (it was a mother’s day promotion). I would like to pay off the entire amount rather than having to pay monthly and am wondering if I can still keep my promotional monthly credit if I just pay off to close an E...
If I purchase a new phone through Samsung.com, am I able to enroll in T-Mobile’s 360 Protection insurance plan?
Went into store to get the new SyncUp Tracker, have seen some cool looking ads and have already discovered the many limitations the Apple Airtags have. The girl who welcomed me the loudest into the store said they’d sold a lot of them so I was thinking COOL, this will be a no thing to add one to my...
I use a Galaxy A11 and twice today a message from Carrier Hub “MCM client requests are processing:….possible issue with T Mobile network upgrade going on or some other network issue? Phone is a bit off with texts being delayed but no major issues yetPlease advise
Our final lease payment for our 2 phones is next month....Do they add the buy it balance to the same bill with the final payment?After that’s paid, can we have our phones unlocked without issues?Can we cancel our service any time after that?
Like many of you, I am not satisfied with TMobil's cell services. After nearly two years and many conversations with Customer service agents I am about to throw in the towel and move back to Verizon. I should add that I moved to TMobil out of frustration with Verizon and dazzling TMobil advertisem...
Going with TMobile internet had to be one of the worst mistakes I could have made. I work from home several days of the week, but I've had 0.07mbps download speeds for about the last month. On occasion it would suddenly start operating at 150mbps down. Sometimes for almost half a day. Showing that t...
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