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How to download software updates when standard procedures do not work?My OnePlus 9 5G will not download available software updates.I followed T-Mobile instructions to update available software. However, the phone will not download new software. Phone displays message that system is up to date.My c...
I am looking to buy a new i phone 12 mini from best buy and at the carrier section it only lists sprint at&t and verizon but at the sprint section it shows a little tmobile picture in it im not sure if it will work with my tmobile plan or not here is the link: Apple iPhone 12 mini 5G 64GB White...
I tried to use the Home Internet 5G Gateway/Router in my home network setup, but unfortunately, the router has it’s base IP address (i.e. 192.168.x.x) hard coded into it’s OS, and CANNOT be changed. I have an existing large (for home) WiFi/hard wire LAN network setup on IP base of 10.0.x.x. I have w...
I have been tracking outage on our 5g home modem internet service. In the last 24 days the internet has gone down 7 days. When it goes down I power off the modem, then power it back on after about 30 seconds. Every time, it comes back on line almost immediately and works fine until it fails again...
I broke my new phone and want to switch back to my previous phone. How do I do this?
I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connec...
New to TMobile home internet, couldn’t wait to receive the new tower. It’s a NOK 5g21 HW Ver 3TG00739B.After initial set-up it seemed to work OK, and was fast compared to our cell phone hot spot.Now not so much….Was on the phone with customer support for over an hour yesterday trying to get the to...
I’m locked out of my phone. It usually takes a fingerprint, but it takes a pin every 72 hours. I never set this up and cannot contact customer service while locked out for help. What to do?!
Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling...
I read the answer from a year ago and that can’t be correct. My text usage has numbers from friends and family that are iPhone to iPhone and on the “wireless network”. If those numbers show up, why wouldn’t all iPhone numbers? And regardless, the phone number(s) on my usage history should always be...
My iPhone 8 was stuck on red battery charging screen this morning. I tried to recharge the phone but nothing happens. Also reboot the device, the same screen appears again.
iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory...
Just noticed some metrics are now getting reported with decimal values (had always been whole numbers). Checked firmware version, and sure enough it has updated. Found this in the log: So it literally updated last night. No idea of any other changes. Will have to go through this weekend and see i...
I have an unlocked Netgear Nighthawk M1 Router I got from Amazon, new.I subscribed to two unlimited data plans, for my two locations of work, one with static IP and the other without.My non-static IP service was originally attached to this router, but a couple of months ago it quit working. By not w...
I overpaid T-Mobile twice this happened because I had made the first payment after making it 10 days later my account said I owed that amount again. I called T-Mobile customer service and they told me that if I didn’t pay the amount again I would be sent to collections. I have been getting sent in...
On 9/2/109 I visited the T-Mobile store located at 252 W Stonebrook Pkwy Suite 570, Frisco, TX 75034. My primary reason of visiting the store was to seek for help on a billing issue. While I was there, Andre, the representative who was helping me with my issue, brought up the promotions that were...
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