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I am looking to buy a new i phone 12 mini from best buy and at the carrier section it only lists sprint at&t and verizon but at the sprint section it shows a little tmobile picture in it im not sure if it will work with my tmobile plan or not here is the link: Apple iPhone 12 mini 5G 64GB White...
New to TMobile home internet, couldn’t wait to receive the new tower. It’s a NOK 5g21 HW Ver 3TG00739B.After initial set-up it seemed to work OK, and was fast compared to our cell phone hot spot.Now not so much….Was on the phone with customer support for over an hour yesterday trying to get the to...
How to download software updates when standard procedures do not work?My OnePlus 9 5G will not download available software updates.I followed T-Mobile instructions to update available software. However, the phone will not download new software. Phone displays message that system is up to date.My c...
This apparently is a well documented issue but I can’t seem to get any real support on this problem. I’ve had the home internet for about 2.5 weeks now and it for the most part has been fantastic. Almost a half a gigabit download speeds with over 100mbps upload using B66/N41 primary/secondary with a...
I tried to use the Home Internet 5G Gateway/Router in my home network setup, but unfortunately, the router has it’s base IP address (i.e. 192.168.x.x) hard coded into it’s OS, and CANNOT be changed. I have an existing large (for home) WiFi/hard wire LAN network setup on IP base of 10.0.x.x. I have w...
I have been tracking outage on our 5g home modem internet service. In the last 24 days the internet has gone down 7 days. When it goes down I power off the modem, then power it back on after about 30 seconds. Every time, it comes back on line almost immediately and works fine until it fails again...
I broke my new phone and want to switch back to my previous phone. How do I do this?
I switched my home internet to Tmobile last June and haven't any issues until this week. My internet keeps going out every couple of hours. Turning the tmobile router on and off temporarily fixes the issue only for it to happen again sometimes in less than a half hour. When it does this I can connec...
I’m locked out of my phone. It usually takes a fingerprint, but it takes a pin every 72 hours. I never set this up and cannot contact customer service while locked out for help. What to do?!
Hey,so two days ago I received my tmobile home internet gateway router and it works great with one issue I have not been able to overcome which is I also have the cellspot for expanding coverage in my house as there is hardly any to no signal within the house to use our phones. We have wifi calling...
Hello,I am not receiving any Short Code message service messaging?
So I have the Inseego M2000 hotspot with the 100 GB plan for use on a rural property. Fortunately it connects to a 5G tower here and generally speaking when it works I get good transfer speeds (30-50 Mbps down and 3-10 Mbps up).There is some sort of insidious problem with this device that I can’t pi...
When I signed up for T-Mobile internet, I received the white square modem. I now see where people are getting the tall cylinder 5G modems and was wondering if T-Mobile will eventually send me the 5G modem to replace the non 5G modem received. Has that happened for anyone? Tom
Hey there!My name is James, let me start with the summarized version of the issues: When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blo...
Thank God I’m not yet 14 days into this nightmare. First, signed up for new service and phones in Nacogdoches Texas, was both my wife and I worked with a Astrid, she’s the worst pathalogocal liar we’ve ever met. She lied about everything, and actually told us, “don;t worry about that amount, it’s...
My iPhone 8 was stuck on red battery charging screen this morning. I tried to recharge the phone but nothing happens. Also reboot the device, the same screen appears again.
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