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This apparently is a well documented issue but I can’t seem to get any real support on this problem. I’ve had the home internet for about 2.5 weeks now and it for the most part has been fantastic. Almost a half a gigabit download speeds with over 100mbps upload using B66/N41 primary/secondary with a...
I received a Franklin T9 Test Drive kit yesterday. Upon powering it up, it proceed to a message saying “WELCOME”, then almost connects to LTE, and reboots, over and over. If the sim card is not inserted, the T9 seems to function normally, with access to web admin. Tried resets, changing APN, remo...
Here is what I have done:Made the Apple Card my default card in my Apple Pay WalletOpened TMobile app on my iphoneChose “Bill” from the choices at the bottom of the screenScrolled all the way down the screen and chose “Autopay on”Selected “Payment method”Checked the Apple Pay check boxSelected “Sel...
As I understand the connections for bands, a B connection is 4G (LTE) and the N connection would be 5G. Whether bands using B12, B2 or B66 that primary signal is a 4G signal, right? Also, from the instructions (and T-mobile website) that primary connection ‘must’ be 4G (LTE) and only the secondary...
How exactly do you use this ethernrt cable with the Home Internt?? Does it help with the strength of he signal? Do you plug it in a regular phone jack plug in the wall? Help!! I want to make sure I'm utilizing this equipment to best of its abilities.
I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue. My phone is fully updated with google upd...
Looks like I wont be able to stay with TMobile even though it works so well most of the time. It seems like the gateway will just get stuck on B12 with no secondary even though N41 and B2 are strong and nearby Locking to B12 causes my speeds to go from 600MBPS to 17MBPS. I am positive its not a cong...
I could sure use some help. Intermittently, when I make calls with my OnePlus 9 Pro, the callers can’t hear me, but I can here them. I’m frustrated because I spent 90 minutes on the phone with tmobile last week and had to pass through several layers of support before I could get someone who could...
Google Chrome. Microsoft Edge. For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING! I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my...
I received an email “inviting” me to try out the new T-mobile home internet. I was skeptical because we have never been able to get a cellular signal at our house even with new 5G phones. The T-mobile expert assured me that this was a “different” signal and we would be able to obtain service and i...
So I've been a loyal T-Mobile customer for over a decade now and figured that over time, the service would get less shoddy and T-Mobile would become quite a reputable company. Oh how I've been so wrong and continue to be the laughing stock amongst my friends when it comes time to stream a video or s...
I am completely appalled at what happened today. I had finally decided to ditch ATT due to slow LTE speeds in my area and jump over to T-Mobile and went to do so today. I'm going from an LG G4 to a Note7.My information was taken for a credit check, which I wasn't at all worried about. My credit isn'...
I’ve had the T mobile home internet 5G gateway for 6 days now and it has been generally thrilling to get such high speeds after being stuck on a single-digit overpriced DSL connection for 9 years. I often get download speeds of over 100 for long stretches of time, but for me, anything over 50 is gre...
I received my new 5G gateway Wednesday got it setup and did a speed test and saw I was getting 1mbs of download speed so I call support Thursday and they said I was connected to a good tower and (yes there is clean line of sight to the tower and I have 4 bars of signal) so they told be that the 5g c...
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