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After spending an hour on the phone waiting to talk to a customer service rep at 1-844-275-9310, and never getting to talk to one, I’m irritated.We became T-Mobile Home Internet customers last September. Now we’re wondering if we made a mistake. We’ve got the white gateway, although I asked for the...
A week ago, there was buzz on the internet regarding the LG V60 Android 11 update, with a T-Mobile rep saying the update would start being pushed out on the 22nd. So what happened? The device page says its still in testing phase, how long does it take to test a phone, and when can we reasonably expe...
Very frustrating, even though this is the future and I commend TMobile for their efforts, so far it is a failure for us and many others. Ordered Home Internet Jan 1st 2021. Received Nokia Unit a few days later, WOW, it was great when we first plugged it in.Over 100Mbps besting our Spectrum internet...
Hi everybody new to the community hope everyone is doing well I'm currently on my 2nd Nokia 5g21 gateway which seems to connect to b12 temporarily kick over to b2 primary n71 secondary which creates a miserable experience about 3 down and about the same up I was if there is anyway I can or someone...
I am getting a push notification every 15 mins or so that reads:com.tmobile.echolocate “Blocked by your IT Admin” Our company only allows app installs through Google.How do I disable this notification as it is a nuisance and interrupts my active calls.
When I send a text message to a certain person my text messages show Sent as SMS via Server. I have not changed anything on my phone settings or message settings. It only happens with one person and no one else. How can I fix this or turn that off. I've turned off my sent, delivery and typing notifi...
I've been a prepaid customer for nearly a year now and I've been stuck on the $60/month plan. I've been trying for months to switch to a lower plan but can't. Everytime I try to change the plan online I get this message when I checkout: Error while calculating Tax / Quotation. I've called customer s...
I just received the Gateway home internet and am super happy with the speeds. What I am having trouble with is when I am streaming TV with fubotv it states that I am in Philadelphia which is 8 hrs away thus my local channels are no longer local. I made sure.my zip code on Fubo was correct. I was a...
I just recently upgraded to a S21 Ultra and made it through my trade in and payment info, and then got to the contract part to sign and clicked submit and got a “service unavailable” error. I was charged for my EIP payoff, but that’s it. So something processed, but no additional charge for the new p...
Recently we have trade in our old mobile and added new line to the existing group using a promotion offer, they have promised overall 500 trade credit for old mobile and adding new line as per the promotion. Unfortunately T Mobile is not good enough keep their word and simply saying promotion is not...
After having slow internet from a competitor for 20 years, we switched to T-mobile. I ran an internet speed test and we're getting upwards of 80-90 mbps download speed, as opposed to 3 mbps we had been getting. So far, I'm impressed and satisfied with our results.
Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9...
I received this device and have great service so long as I place it on the top level of my house! I want to utilize the LAN ports for an ethernet connection to my home router but it does not seem to negotiate with my router or even my switch? I have tried both dhcp and static settings for LAN1 and I...
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