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Trying to upgrade our phones. We’ve had our numbers with TMobile for 10 and 20 years, 10 years for a work line and 20 years for a personal line. We selected “upgrade” for one phone and when we selected the iPhone 12 it said we would be getting a new phone number AND our TMobile phone number that we...
I’ve recently purchased a new phone and am getting a monthly credit for a traded-in device (it was a mother’s day promotion). I would like to pay off the entire amount rather than having to pay monthly and am wondering if I can still keep my promotional monthly credit if I just pay off to close an E...
If I purchase a new phone through Samsung.com, am I able to enroll in T-Mobile’s 360 Protection insurance plan?
Went into store to get the new SyncUp Tracker, have seen some cool looking ads and have already discovered the many limitations the Apple Airtags have. The girl who welcomed me the loudest into the store said they’d sold a lot of them so I was thinking COOL, this will be a no thing to add one to my...
I use a Galaxy A11 and twice today a message from Carrier Hub “MCM client requests are processing:….possible issue with T Mobile network upgrade going on or some other network issue? Phone is a bit off with texts being delayed but no major issues yetPlease advise
Our final lease payment for our 2 phones is next month....Do they add the buy it balance to the same bill with the final payment?After that’s paid, can we have our phones unlocked without issues?Can we cancel our service any time after that?
I have been tmobile cust for 20+ yrs.. was told I could get 5G home internet at my louisville GA home. only get 2 bars and barely 4mb…. Talked to service rep was told that my only 2 tmobile towers are only 3g bands and too far away… looked up my 2 towers on cell mapper to find this data. whe...
Hello,My husband and I are getting ready to close on a house in less than a month. The only internet available is local phone company with 3mbs. We have tried both the T-Mobile 5G internet device and the LTE one. We only get one bar, and speeds up to 3-4 mbs. Not even a ½ mile from our home, righ...
When I answer my digits line, many times the speaker turns on and blows out my F!@#$%G ear drum! Does this happen to anyone else? My ear is still ringing from a few days ago. Should I get a lawyer?
I am trying to apply for the Emergency Broadband Benefit on the Home Internet service. I am not able to access my online account via https://www.t-mobile.com/account/. I have been told by customer service that it will be a couple of weeks before they will have account access repaired. All of the...
The option of staying logged on seems to have disappeared. Now, whenever I close the browser, I have to log back in when I return.
My work VPN finally started working right on firmware 168, I see I have now been upgraded to 178 as of yesterday and immediately everything stopped working again. How can they get away with the “fix” breaking everything? Clearly they don’t test crap before releasing it.
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