We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
Learn how to join the club and get started
Find out what T-Mobile Support is up to
I use Ookla SpeedTest and in most tests for my Home Internet the results are really excellent, up anddown, but every now and then the upload part does not seem to ‘connect’ (for lack of a better term).The speed gauge stays at zero for a second or two then goes to .01-.05 Mbps and frequently displays...
I just got a T-Mobile High-Speed Internet Gateway and am trying out the ISP service. So far I’m very impressed with it.I have the cylindrical device (5G21-12W-A).I’ve read that it’s possible to use this device with an existing router. Can anyone point me to instructions for doing so?I want to do thi...
(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds o...
Hi I just got my T-Mobile Home Internet with the grey gateway and it seems to be lagging. YouTube is constantly buffering and pics take a bit to load within apps and in browsers. The signal strength is full and I have tested the speed multiple times, which is 90+ Mbps download and 15+ Mbps upload, p...
I want to get a longer charging cord for my Galaxy S20. The USB type is C. Do I need a USBC to USB-A or a USBC or a USB-C? Thanks.
Where can I purchase an HDMI connector for my Home Internet gateway?
recently purchased one - will this device get android 11? & I’m having a lot of issues with bluetooth, my airpods constantly disconnect also tried with my galaxy buds same issue any fixes for this? thanks!
I was sent a high speed internet gateway, but there’s nothing for it to connect to. No 5g nearby and the 4g LTE is terrible. It needs to go back ASAP, but I can’t reach anyone by phone to arrange it. I guess they’re not doing chat support now.
Im trying to figure out why my security camera is not connecting.Is it the camera or the cell service.I used phone to setup and verify account. SIM card works fine on phone.Tmobile says IMEI number for security devise works with their systemManufacture requires 4g (not 5G) signal.My Sim card is a pi...
I have 2 numbers on my business acct and since I rarely use the second I want to drop or port that number but I want to know how much my bill will change go down.
The galaxy s10 5g at random says no sim card inserted till I reset phone or take out and put bag sim tray. Seems to be software issue.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.