Account hub

Ask about logging in or managing your account.

  • 8 Discussions
  • 28 Replies

8 Discussions

M
magenta10611252First activity
asked in Account hub

Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge.  For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING!  I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”.  All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?

19
T
2 months ago
D
DundeeNetFirst activity
asked in Account hub

Login issue with webpages other than TMobile

This may be difficult to explain.  We have T-Mobile internet.  Recently when logging into to our own server, entering the login credentials we have server access.  As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out.  Click on anything on the page we are now in, get kicked out back to login screen.  ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen.  Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues.  Checked our firewall, not blocking anything.  Reset T-Mobile access point, same issue.  Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

2
D
1 year ago
Y
Yan WangFirst activity
asked in Account hub

how to get the permission to see bill details of my own account?

I logged into my account  to download bills, it says: you don't have permission to access. This account  used to have 2 lines.  Now only one line left. I am the only  user of the line. What permission should I  get to download  bills?

3
gramps28
Pillar
4 months ago
A
Abigail571First activity
posted in Account hub

im the owner and i cant see my details in the account

Im the owner of the account and i cant even see any details because it says i dont have permission. They been charging me more and more since March and my phone has been hacked no one time but 3 times. I regret having Tmobile and they are not available to help in the store.

2
P
11 months ago
M
MdbennerFirst activity
asked in Account hub

Trying to make sale through "My Sprint"!!!

I am very very angry about the fact I can't purchase ANYTHING through "My Sprint". It's gives me a red box claiming to have technical problems... apparently major problems considering this has happened multiple times over the past 2 years.  Everyone has to agree physically going into a Sprint/T-Mobile store is a ridiculous & time consuming process. To do anything in the retail store. Its alot easier to take are of things on "My Sprint"!!    Please help me!! I'm not paying an employee to message chat! My bill is outrageous enough. I also tried signing out/in & deleting/reinstalling  the "My Sprint " app.

1
gramps28
Pillar
7 months ago
A
ac07800First activity
asked in Account hub

Website Crashes 100%

When is your IT going to fix their website? We have 25 lines on our business account and NOTHING can be managed by your website which constantly crashes, hangs up, and loops multiple error messages, system not available messages, page not found messages.. the list goes on and on. TMO knows this has been an issue for years but does absolutely nothing to resolve it. I want answers before I close our accounts and move to ATT.

1
syaoran
Pillar
8 months ago
X
xianshuai changRookie
asked in Account hub

ID cannot be logged in

Can't the T-mobile mobile phone number receive verification? You can only log in to T-mobile ID by email

0
X
2 months ago
J
JaydenwerdenRookie
asked in Account hub

What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

0
J
4 days ago
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