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Account hub

Ask about logging in or managing your account.

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magenta10611252First activity

asked in Account hub

Website Login --- Typically Broken, Why?

Google Chrome. Microsoft Edge. For what seems like years now the ability to log into my business account is hit or miss. SO FRUSTRATING! I love T-Mobile but this is ridiculous.For a while I could clear my cookies (which I shouldn’t have to do) to resolve the matter.Lately, I give my user, then my password. All seems well until the only thing that shows up on the next page is the footer. The address says it’s my Dashboard page. But nope! Reloading gives an error message. Back button occasionally opens my Dashboard page. But when it does take me to the Dashboard I click “Shop” and get “500 Internal Server Error”. All I want to do is buy two phones without going to the store or spending forever talking to someone on the phone.Why is it so hard to get your website to work?Can we get John Legere back to drive home permanent fix?

3 months ago

KovalenkoMark1First activity

asked in Account hub

Phone records

I need my phone records from January 2017 to December 31, 2020. I can download them and print them myself. But I need access to them for court. Thank you.

10 months ago

beccahFirst activity

posted in Account hub

Tmobile app and website not working

What is with T-Mobile’s app and website. I’ve been trying to upgrade my phone, and it never lets me go past the credit card payment window. I’ve tried three valid credit cards and debit cards, still won’t process any! Keep getting a screen that tells me to call customer service. So frustrating!

2 months ago

Radia EnterprisesFirst activity

posted in Account hub

T Mobile Website is not working properly

Hi Team,We are facing issue with T-Mobile website Please find attached Images and resolve this issue as soon as possible.Thanks & Regards,Johnn REmail: Johnn@carreruniforms.com

1 year ago

milan2023First activity

asked in Account hub

F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.

Unable to login to TMobile business account. Tried multiple browsers, cleared cached, enabled/disabled Ad blockers. Have not found anything else to try from various other posts regarding this issue. Please help.

9 months ago

JaydenwerdenHelper Level 1

asked in Account hub

What website do I put while filling out the T-Mobile Reseller Program?

Hello! I was wondering, what website do I put while filling out the T-Mobile Reseller Program? Do I have to build a website and design it like how I would if I got approved for the program? I'm confused as to if I need to own a Mobile Service company before I even get approved? Can someone please help?

1 year ago

Abbytext11First activity

asked in Account hub

stolen phone number

My phone number has been stolen how do I get it back? I have tried calling the phone number and it goes straight to voicemail. No rings. And he doesn’t text me.

1 year ago

AppslivypFirst activity

asked in Account hub

wait time for help

What the heck is going on with customer service? I had a rep call me to try and change our plan. We got disconnected and they didn’t call me back. I called customer service and I’ve now been waiting on ANYONE to talk to for 35 minutes!

1 year ago

Jed AndersonFirst activity

asked in Account hub

All Amazon SMS messages sent via 10DLC number are blocked as spam

My app sends transactional sms messages via Amazon.With the recent Long Code retirement looming, I created an Amazon Pinpoint 10DLC campaign and it got it approved. My 10DLC number went active on August 28th, 2023. So I switched to sending my app’s text messages via the 10DLC origination number. This worked great for other carriers. I’m seeing 0% spam filtering for them.However, ALL messages I send through Amazon SMS to T-Mobile numbers are now being blocked as spam. These messages have only increased in their compliance as we had to update them to get the 10DLC campaign approved. Do you have resources to help me resolve this myself or is there somebody I could work with to resolve this issue?

11 months ago

Yan WangFirst activity

asked in Account hub

how to get the permission to see bill details of my own account?

I logged into my account to download bills, it says: you don't have permission to access. This account used to have 2 lines. Now only one line left. I am the only user of the line. What permission should I get to download bills?

1 year ago

Charlie Daniels musicFirst activity

Crawford0786First activity

asked in Account hub

t-mobile 6 digit account access code

When I call t-mobile they ask for my numeric code and I forgot it! They said I could reset it online but I need to know how! But I can't order or upgrade via phone without knowing it apparently!

1 month ago

DundeeNetFirst activity

asked in Account hub

This may be difficult to explain. We have T-Mobile internet. Recently when logging into to our own server, entering the login credentials we have server access. As soon as we make a selection, within the page on said server, we are kicked back out to the login screen. Re login, the website has changed to the selection we made prior to getting kicked out. Click on anything on the page we are now in, get kicked out back to login screen. ON another website, not related to us, login on the login screen, then select a link, immediately kicked back out to login in screen. Can’t navigate websites that require a login as we are kicked back out to login after successfully logging in. Tried CHROME, Edge, Firefox on Win10 and Win7 same issues. Checked our firewall, not blocking anything. Reset T-Mobile access point, same issue. Huges Net, AT&T and Frontier Internet work fine on all websites mentioned above.TMOBILE support after on the phone with them for over an hour, didn’t have a c

2 years ago

Abigail571First activity

posted in Account hub

im the owner and i cant see my details in the account

Im the owner of the account and i cant even see any details because it says i dont have permission. They been charging me more and more since March and my phone has been hacked no one time but 3 times. I regret having Tmobile and they are not available to help in the store.

2 years ago

magenta8194132First activity

asked in Account hub

im so sick of this im ready to leave and sue

327 phone calls over 2 days from 0600 texas time till 1800 texas time not 1 us rep.Im so sick of being hung up on, questions not answered, transfered to this person and that person, ask for a supervisor oh no we cant et u one.This is ridiculous. I will not deal with over seas call centers with personal or business info.Ive had enough. They add $1140.00 to my bill after using my insurance to replace my phone. Sent old phone back in return packaging. Was taken by ups when they picked up a bunch of packages that went out. There insurance company says they didnt get it and im on the hook for it.Well im not paying for something i dont have. Im done dealing with these call centers and non english que card readers.Im a us citizen and want to only deal with people in my own country.They say they care about your experience. The they do. Tmobile is a joke im just done. Lawsuit being filed against them for this money added to my account as well as the aggrivation of these stupid call centers.

6 months ago

xianshuai changRookie

asked in Account hub

ID cannot be logged in

Can't the T-mobile mobile phone number receive verification? You can only log in to T-mobile ID by email

1 year ago

23 year customerFirst activity

asked in Account hub

Is it just me

Or is T-Mobile for business customer support the worst? I’ve been trying to get an issue solved for 4 months. 4 MONTHS… I’ve been on hold for over 3 hours this evening after a total of 20 calls over 4 months. This is like a full-time job at this point. I’m just ughhh…

11 months ago

wbird2First activity

asked in Account hub

Website won't allow me to pay my bill. Its been messed up for the last 3 months

Unable to log into my tmobile account on the website, it keeps giving msgs: “hang in there”, “still working” etc., it stays stuck so I can’t pay my bill. This is very irritating!

1 year ago

julieVSFirst activity

asked in Account hub

Cannot open bill on any device. tried phone, computer and iPAD.

Cannot open bill on any device. tried phone, computer and iPAD. just get swirly wheel. have had this issue since account was opened two months ago

9 months ago

ac07800First activity

asked in Account hub

Website Crashes 100%

When is your IT going to fix their website? We have 25 lines on our business account and NOTHING can be managed by your website which constantly crashes, hangs up, and loops multiple error messages, system not available messages, page not found messages.. the list goes on and on. TMO knows this has been an issue for years but does absolutely nothing to resolve it. I want answers before I close our accounts and move to ATT.

1 year ago

Waldo WillFirst activity

asked in Account hub

Phone Log

How can I get my phone log from December 2021? I need a hard copy for court.

10 months ago

MdbennerFirst activity

asked in Account hub

Trying to make sale through "My Sprint"!!!

I am very very angry about the fact I can't purchase ANYTHING through "My Sprint". It's gives me a red box claiming to have technical problems... apparently major problems considering this has happened multiple times over the past 2 years. Everyone has to agree physically going into a Sprint/T-Mobile store is a ridiculous & time consuming process. To do anything in the retail store. Its alot easier to take are of things on "My Sprint"!! Please help me!! I'm not paying an employee to message chat! My bill is outrageous enough. I also tried signing out/in & deleting/reinstalling the "My Sprint " app.

1 year ago

Mr Raider18First activity

posted in Account hub

Carrier that owns a phone number

Can T-Mobile find out which carrier owns or bills for a particular phone number? I ran a search on my parents that both have passed away and found phone numbers that they never had or used but is showing on a report background report. I’m not sure how or why these numbers are showing as them ever having them or why they are showing as once owned/used by my parents so I’m checking if T-Mobile can find out, if possible, fraud involved. I doubt very much they are even t-mobile has control of these numbers, but can they find out who the carrier is so I may contact proper carrier?

8 months ago

IrritatedR34P3RFirst activity

asked in Account hub

is it broken?

It has been like this for me for 3 days. My account is Sprint based and nothing is working. There is no way its been updating for this long.

1 year ago

Lzun1gaFirst activity

asked in Account hub

tmobile internet app

I can't access "devices" on TMobile internet app. I keep getting an error message saying "the Gateway did not respond. If you keep seeing this message please try restarting your gateway. I'm using TMobile business internet. I have the Nokia5G21 gateway.

1 year ago

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