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I’ve had this joke of “high-speed” internet service for 8mo now following every troubleshooting, signal enhancing trick short of a erecting a transistor radio tower atop my third floor apartment (which have only half seriously considered and loosely schemed plausible plans at this point). In complete seriousness I left T-Mobile years ago for Sprint b/c not only does T-Mobile’s “internet service” across all devices/plans unabashedly leave a desperate yearning for any other provider even marginally competent (except AT&T) at broadcasting data (virtually free to do, yet sold at +1000%) as what T-Mobile really provides is constant, frustrating disappointing w/ ample bouts of increasingly uncontrollable urges to punt the Gateway off my patio to its satisfying, deservedly agonizing connection with pavement. Arguably the only connection it’ll successfully have an EXCELLENT signal strength in the brief moments between impact and demise. I hardly use the gateway instead settle for using my
I have an very old, ‘grand-fathered’ $3/per day PAYG plan. I used to add $10 every 90 days to maintain the account. I used to be able to call in to check on “dollars and minutes remaining” to verify the expiration date. Now it seems like expiration is tied to most recent usage +90 days. Can anyone detail their understanding on the current mechanisms to maintain and check on balance/expiry?
I currently work for T-Mobile. I need to leave a review for an employee that works in a store. Im not sure what the process is for this considering I work for the same company. I work at the call center and hes at the store. I occasionally go to the store to manage my personal account (if I can't do it myself) Thank you!
I just got a Mifi M2000 plan signing up for the 100gb for $50 per month. I was setting up the admin website this morning when I noticed it said I only had 10gb of data. I double checked on the plan website and it says 100gb. Is this just a temporary glitch until the hotspot admin website syncs with the plan website, maybe an overnight batch operation? The usage is also different plan website says 2.35gb and the hotspot says 1.19gb. How long should I wait before I call or chat with customer service?Thanks,
yeah finally got 5 g i guess internet was great before update not it drops constantly how do u get a constant seconday signal the fact it gets it but drops it makes think getting the signal isnt really the issue or is it I am not a cell tech person so no idea and every time i call tech support they do what not seems to work better for a day or 2 then back to crap. I play games online but it keeps dropping from the 30-40 mps to 1mps or less on the non secondary.
Has to b the worse most horrible experience of my phone career. Never never never tmobile. They lied and totally screwed my whole contract. Added things after I left the store. Phones were bogo supposedly. WRONG. Airpods the same WRONG> My bill which was suppose to b 140 a month is 348. Bis=g difference. Been back to store 4 times and on phone 5 times for over 5 hrs of my time. HORRIBLE
Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:)
For about 1 1/2 weeks now I've been loosing my connection OR I'm connected to wifi but no internet! Tech support said my gateway was old and sent a replacement asap. Set it up yesterday after issues with it not recognizing the SIM. Did a rest and now I'm connected to WIFI but NO INTERNET CONNECTION again!!I've had TMobile home internet since they rolled it out with ZERO ISSUES until lately. Anyone dealing with this same issue. I'm in the Chicago area.
I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.
Apparently people with a Sonim XP3 were told their phones wouldn’t work after January 1, 2022. Well, mine still works.Now I am getting regular texts from T-mobile saying my phone won’t work after July 1, 2022. Should I believe it?The texts say T-mobile is getting rid of 3G and that I should “upgrade” my device. The XP3 is a 4G LTE phone, so why should this affect me? I would consider any other device a downgrade anyway, since I hate both touchscreen phones and the KaiOS they install on most flip phones. Is this just a marketing ploy?
Help! I’m visiting Canada. I usually do for 4 days every month. I’ve not had any issues until this trip. I have coverage, 4 bars with Bell or Telus LTE or 3G but I can’t get data to work. This is incredibly inconvenient. I‘ve tried tech support multiple times and they have opened a ticket. This is since Thursday and I have not heard back. I head back to the US tonight so I’m not sure they will resolve it. I’m back visiting in 2 weeks for the holidays. I’m considering changing to Verizon because I’ll be in Canada for 2 weeks and no data leaves me in a tough spot (can’t get an uber, no iMessage, no google maps etc). Have tried:Reset Network Settings #766# LTE and 3GAuto carrier and manually select (Telus and Bell)Restarted phone, hard restartWhat else can I try? This is so inconvenient.
Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue!
I have been calling 611 from March 2021 to December 2021 about 20 times per month trying to just simply get assistance regarding billing and technical support; and literally every single one of my calls go to T-Mobiles representatives located in the Philippines, overseas. I have requested to speak to a supervisor, manager, or even T-Mobile complaints department for 10 months. I have taken multiple surveys and explained this same issue. T-Mobile Reps in Philippines then transfer me to T-Mobile Reps in London or UK. Prior to T-Mobile merger with Sprint. Customer Service with T-Mobile any time of the day was awesome, fast, efficient and you were not kept on the phone at all. A T-Mobile team was normally assigned and you even had a follow up call from those team members making sure your services were working properly and questions were completely answered. I do not know what happened since Merger??? My services have been extremely poor-horrible, customer service with T-Mobile has been a co
When a friend texts me a photo, I get no notification. When I discover the message, I have to download the photo and it often does not download over wifi, only 5g. I often don't discover the message until days later and by then the download period has expired. I have an LG velvet. Please help!
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