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SmokyRookie

asked in TV & Home Internet

automatic reser

I have been dealing with the random dropping of my internet connection using the grey Nokia cylinder. I tried the fan, and it works better, but recently I get more times I need to push the button on the back and after waiting a few seconds, power it back on, and internet is back. I wondered has anyone tried the Keep Connect Router Wi-Fi Reset Device, Monitors Connectivity and Resets When Required.it seems like plugging the grey can into this device would work as it automatically does a power on and off when it detects the WiFi internet is down?

VerveFirst activity

asked in Accounts & Services

Contact for SIM only 30day rolling contract.

Somehow I was offered a T-Mobile SIM only 30day rolling contract on the Chat line at TalkTalk. I don’t understand how this happened but I wish to pursue the offer. Which is the best way to contact someone? They do not appear to use email.

cmc9742First activity

asked in TV & Home Internet

DNS Server

How do I find the DNS server address for my 5G Gateway?

pphwHelper Level 2

asked in TV & Home Internet

Horrible latency

I was wondering why despite decent speeds (>50mbps), I get video buffers, web messages not being sent, and long pauses to load web pages. Turns out the latency is horrible. Here’s my test a few minutes ago. 135ms download latency and 208 upload latency. I did an internet search on ‘internet latency comparison’ and found this useful comparison of different services. I guess T-Mobile Home Internet is still better than satellite internet. LOL Latency by connection type2,3DSL: 24–42 ms Cable: 15–27 ms Fiber: 10–15 ms Satellite: 594–612 ms

Kevin HarrisHelper Level 1

asked in TV & Home Internet

Anyone else had FTP problems using Hone Internet?

I am testing T-M Home Internet and although it has Ben generally good so far, I just ran into a problem when I attempted a routine FTP upload using CyberDuck to a website I maintain. When I try to connect I get an Interoperability Failure message. My ISP says the website is fine and they are able to FTP to it and it t seems I have some kind of communication or network problem. What are other people’s experiences doing FTP on T-M Home Internet?

hongFirst activity

posted in Accounts & Services

T-mobile lost my trade in, warehouse never scam my device. They refused to do anything

We sent in 4 device for trade-in. All device were shown received by warehouse. 3 device got scanned in and credit it. 1 device never got scan and T-mobile refused to do anything. They keep calling and asking for help because they couldn’t find my device. Their respond was that our warehouse didn’t scan your device, there is nothing that can be done if we did not scan your device. They won’t allow this to escalate or lost or stolen device. My tracking shows clearly it was delivered the same way my other 3 device were trade-in. They do not suggest it was lost or stolen because they claim they have the safety security camera in place. I have been dealing with them for over 3 months now and they just wouldn’t have an answer for me. I see so many post about this same issue but yet their respond was “ we do not lose device when it gets sent to our warehouse”. I find it unreal that there is no check and balance system. Share your experience with me because I have seen many others and lately i

Jim8046First activity

asked in Network & Coverage

WIFI Calling Preferences Being Forced to Cellular Preferred

I am experiencing my WIFI Calling Preferences always being forced to “cellular preferred”, as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to “WIFI preferred”. I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I’ve forgotten, I’ve missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried repla

drinktigermilkFirst activity

asked in Network & Coverage

After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling

I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi-Fi preferred under Wi-Fi calling, however it never seems to save that setting. As I am typing this, I have two outgoing messages that aren't sending (spinning circle) because the phone can't decide whether it wants to use Cellular or Wi-Fi. I want it to use Wi-Fi because I know my Cellular coverage is horrible at my location. I called into customer service today (somehow without a dropped call) and they made some adjustments on their end, however it fixed nothing. Even after selecting Wi-Fi preferred, I will go back to check a few minutes later and the phone has already switched itself back to Cellular preferred. This is very frustrating. What can I do to ensure that Wi-Fi preferred will be the default setting?Thank you

rbk070483First activity

asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

Melrae27First activity

posted in Accounts & Services

f451 error

After multiple attempts creating tmobile id and tickets opened- I thought I successfully created an id however then i got f451 error message! The customer service rep has no clue and seems this issue has been going on for years!

AndylandyFirst activity

asked in Accounts & Services

customer compliment

I just wanted to show a amazing amount of appreciation to Janellaannecamille(12269971) @T-Mobile for assisting me today, she was extremely helpful and I mean her attitude was exceptional, she made my day better and I’m glad I had the chance to speak with her, I really hope she gets the recognition she deserves , because today she was of much help , and I hope someone is able to get this message to the right person.

miketxFirst activity

asked in Accounts & Services

Can't send/receive texts that contain "goo.gl"

Can't send or receive SMS text messages that contain "goo.gl" so any Google short code such as those used by Google Maps & Google Photos to share just won't go thru.This problem occurs on my Google Nexus 6P and my wife's Google Pixel too.I can text myself a test message and it sends and receives fine but when I text myself anything that has goo.gl it shows sent but is never received back.I use T-Mobile Digits so all text messages sent and received can be seen on the Digits website... those texts that contain goo.gl are not showing up. I thought my phone was to blame so I sent text messages out directly from the Digits platform to myself, my wife and a friend containing "goo.gl" and no one received them. I thought maybe Digits was the problem (even though the Pixel is not registered with Digits) so I turned it off under the Multiple Devices section of my Profile and after 3 hours the problem hasn't been resolved.To be fair, MMS messages that contain "goo.gl" are being sent/receive

LLCFirst activity

asked in Accounts & Services

+8009374604? Chinese service from T-Mobile?

I got a phone call this afternoon which is a Chinese man saying that he’s from T-Mobile in Chinese service. Does T-Mobile have a phone service for Chinese in real person specking? I think, the phone number is +8009374604.

LaeroFirst activity

asked in Accounts & Services

Employee Review

I currently work for T-Mobile. I need to leave a review for an employee that works in a store. Im not sure what the process is for this considering I work for the same company. I work at the call center and hes at the store. I occasionally go to the store to manage my personal account (if I can't do it myself) Thank you!

BrittanyibeFirst activity

asked in Accounts & Services

LEGIT HIGHEST COMPLAINT CONTACT

Honestly, I do not feel it should be this hard can other customers and myself simply get a legit highest complaint contact information? I'm talking customers who have experienced fraud and or very serious matters on their account that have not received a solution still after reaching out to almost all departments recommended like task force, and or e scalations so we are not given the run around with several employees reviewing the account each one starting from the very beginning each time. These are serious matters fraud due to your data breech is a serious matter and they deserve a actual review with one person. Same with any other type of unauthorized transaction. Like we need direct contacts for serious matters.

SriFirst activity

asked in Accounts & Services

I Feel Cheated and Deceived with T-Mobile lies and false advertisement.

At kiosk inside Costco had checked and verified if I qualified for the free line offer and they signed me up after saying that I did qualify. But T-Mobile kept charging me every month for that additional line. When I contacted T-Mobile, initially they said I did qualify for the offer, and they would look into the matter, and they would fix it. They also gave me credit on my account. Month later when I didn’t hear from them, I saw the charges on my bill again, I called them back again. They said the same thing and gave me credit again. Third month, when I saw the charges again, I contacted T-mobile. This time they started telling me that there was no offer from T-Mobile like the one I was offered. It must have been the store’s special offer and told me that I should talk to Costco to resolve the issue. Costco Kiosk generated the incident ticket and told me after three months that T-mobile has resolved this issue and I should contact them but they wouldn’t tell me what the resol

JEFFREY BUTSONFirst activity

asked in TV & Home Internet

PRINTER NOT ACCEPTING P/W

I HAVE A EPSON ET 2720 ORINTER THAT I CANT GET TO WORK WITH TMOBILE INTERNET/WY-FII HAVE CHANGED P/W AND YJAT DID NOTHING.EPSON SAID IT NEEDS TO BE A ROUTER TOWORK?I HAVE TRIED AT LEAST 50 TIMES AND NO LUCK.I HAVE HOOKED UP 3 TV SETS,2 LAPTOPS,GOOGLE DEVICE WITH NO ISSUES.BUT NO LUCK WITH THE PRINTER,THE PRINTER FINDS AVAILABE WI-FY TO NO AVAIL.ANY HELP WOULD BE APPRECIATED

VanbrockFirst activity

asked in Accounts & Services

T-Mobile Sales offered me Promotions that are not Combinable

I was with ATT and called T-Mobile. Their sales rep offered me a promotion that would pay off my remaining ATT equipment balance and also a promotion that pays $200 per line ported into T-Mobile. I went ahead and switched to T-Mobile and applied for the $200 Port in promotion no problem. Upon applying for the Keep it and Switch promotion to pay off the ATT balance of $636 I was told by the promotion department that they were non-combinable. So either the sales person was not trained properly or she told me anyway to incentivize the sale. Upon talking to customer service they pretty much told me I was not going to get the $636 and apologized. What a horrible way to do business and make customers suffer for believing their sales people. I no longer trust T-Mobile nor will I ever believe anything they tell me. I hate companies that do not stand behind what their sales people promise.

alamaseFirst activity

asked in Accounts & Services

Almost 2 decades with T-mobile, but switching to AT&T today thanks to horrible customer service.

Started with making a payment arrangement. I set up a payment arrangement recently. I was going to pay my outstanding balance today (9-29-22, payday). Somehow the system gave me payment dates of the 25th and the 27th! Called sunday, spoke to Jasmine. After 45 minutes of her repeating the same thing about some button she can’t push and NOT transferring me to the supervisor, she says she set up an alert so that if my service is disconnected before i make my payment this afternoon, she will waive the reconnect fees and manually restore my service. Well, of course at 6:30 this morning my service was disconnected. Noone available to speak to before 7. At 7, spoke to Dexter who read the notes and said that he saw what Jasmine said but he himself was unable to do it and it had to be Jasmine. He said he would send a message to Jasmine. I asked for a supervisor and was told they were all in a meeting. 3 hours later I haven’t heart anything so I called back. Spoke to someone (didn’t

CJH-JordanFirst activity

posted in Accounts & Services

How Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?

Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don’t walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly as it happened to me AFTER I’ve been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchase new phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo (to increase our bill $66 each month total) - we were up sold a whirlwind of complicated promo deals based on

tb33Rookie

asked in Accounts & Services

Hold please, we're having a carrier moment

How can I get pass this so that I can pay my bill?

Paul KimFirst activity

asked in Accounts & Services

In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right

We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and family, and that he’d use it for us to entice us to sign up. 2 months and multiple trips to the store later, the discount keeps disappearing from our account. The store manager (Ryan) was helpful and provided us with bill credits and a new code when he didn’t know what the problem was. Eventually I called T-Mobile Support (611), and they’ve informed us that we were never eligible for the code, and that it’s too bad and we have to deal with it. I’m furious that T-Mobile could just lie to our faces and coax us into signing up with them under false promises (which we have paper trail documents from the in-store employee), only to have them yank it out secretely and told to “deal with it”. If this issue isn’t resolved, we are likely to cancel our plan and never recommend to any person with a conscie

TigerBazookaFirst activity

asked in TV & Home Internet

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.

Eisen009First activity

asked in Network & Coverage

international texting not working

In Amsterdam and can't text most people i normally do. Texts just fail. Have unlimited texts including overseas and am on WiFi. is there a setting i am missing? Galaxy S23 Ultra

hhallFirst activity

asked in Network & Coverage

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

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