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Hi all,After ATT confirmed porting is done, and Tmobile confirmed my # is ported in,I cannot received calls..all calls went straight to voice mail and not ring. making calls, and text are okay.I spent last 3 days aprox 4-5 hours daily with Tmobile - checking all the setting, remove and put in sim card, and reset network.....etc many steps but still not working.Last conversation i had is Tmobile going to re-broadcasting my # as per tech my phone setting is correct. Tmobile tech is trying to help but it has been soo frustrated.Anyone has good idea please ? Thank you.PS: I am waiting for Tmobile tech to call me back at 4pm. I am calling again as i have not received the call back yet. I have my own i phone, and not using phone from ATT or Tmobile
Hello, I recently took advantage of the free galaxy watch promotion by adding another line for the watch but it has been 2 days now and no one at the tmobile stores nor customer service have been able to help me connect the line so that I can make calls with my watch without my phone is this promotion a fluke to show that tmobile is “Adding more lines” compared to other companies? Is anyone else having these issues? The same thing is happening with my wifes apple watch that she just got from Tmobile. Any recomandations?
Cancelled my account with T-Mobile on 5/17/2022 due to lack of signal strength where I moved to. Had to re-cancel on 5/19/2022 as no action had been taken. Had asked for a final bill which I was assured would be coming as the 19th was my bill ending date. No bill, but on June 22 I received a bill that stated I was over due and owed for the previous billing period and the next one as well as my service was still IN SERVICE!!!! I have spent 6 calls now to where ever their “customer lack of service center” is and logged all the promises but nothing has happened so far except to get the run around, gather more promises, and receive more bills no matter how many times I tell them that I cancelled service in May. They even acknowledge they can see that I cancelled my service but nothing gets done. Next stop is BBB and my lawyer.
I set up an account with paper billing my habit is to making payment thru check when I received statement but some how, i did not receive statement since couple of month i got some notice of unpaid amount logged in many time since I got that message but I cannot even find my statement trying to making payment with credit card but always system error So I just sent some amount of check last week. but today I got my account suspended still their website are not working of payment 5 lines under my account what do I do?
I see the options for viewing text and call logs, but I don’t see any options for viewing MMS (picture/group texts.) The system displays a monthly totals for them, but unlike texts and call logs, it doesn’t give any details, like numbers sent to or received from.
Sorry for the click-baity post title, but it’s quite a serious question.I have been having on-going issues since last year now, specifically curiously since the last android update I received via T-Mobile where I get dramatic issues 60+% of the time, where everyone talking to me on the phone sounds digitally garbled and time-delayed even though I sound completely fine to them.I of course have been through many many fix attempts with T-Mobile to which just finally came to the convenient “You’ll have to buy a new phone” fix as my S8+ is technically “End of life”.Now, I figured before I went through and bought a new phone (as I would be in need of a decent one capable of doing long video and heavy tethering without overheating) I’d literally try every other thing I can think of, one thing of which curiously was setting the network mode to LTE/3G instead of LTE/3G/2G.Incredibly I’ve not had an issue in days, so this peaked my curiosity. Was my phone using 2G for some reason despite being
I can't seem to recall ever being introduced to a service offering with such raw potential (the dl/ul efficacy is much better thani had presumed) only to be met with the worse execution (in terms of customer user experience) possible. I can't believe the router configuration leaves almost no ability for configuration but then to top things off, the interface and functionality is so splintered between the desktop browser UI and the mobile app GUI that I feel lost when attempting to validate changes using the alternate interface. For example, using the mobile app, I've changed the 5GHZ SSID but after checking the desktop browser UI, I see changes lost and even reverted to a past value. Including, at one point, my split networks reverting back to a single SSID. This is crazy. You can't offer the public this kind of product support with such a great raw service offering. Remember, Cyber-Security isn't just for corporations with deep pockets anymore. And, it's these kind of products which i
Hi, I am glad that T-Mobile has made Google Authenticator available for 2 factor authentication, but I would like to be able to disable SMS text and the security questions once I have configured Google Authenticator for 2FA. I believe that this would improve security, specially in the wake of the T-Mobile data breach. I’d like to hear from a T-Mobile representative on this topic, and when we might expect such an enhancement on the T-Mobile website? Thank you.
I've had no less than 9 internet drops daily beginning on day 16 after the trial period ended. I work in IT, so for me to lose internet is critical!I've spoken with many very nice customer reps from t- mobile, but their best resolution was to give me a new modem. The new modem does now receive 4 bars, but the new modern continues to drop multiple times daily! Is there perhaps a software update that could address this issue?
My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone numbers.Everything I have seen here on this forum and elsewhere says this should not happen. But the customer support person I spoke with says it has always been this way. Is this true? Should I be charged for a call I make to a US number, if that person happens to be overseas?
It seems to me that the T-Mobile gateway (I have the 5G black square box model KVD21) does not allow for any kind of dhcp modifications but most importantly does not allow for Port forwarding.I have several ports from the outside world that I need to forward to one of my internal PCs. It does not seem like the gateway automatically forwards these ports on to my local router (using ethernet WAN to connect to my router).To me this is a massive oversight in T-Mobile's home internet rollout. Advanced users need the flexibility to set up their home network however they need to. At the very least I would have hoped that the gateway could just forward on all the traffic to my router and at my router handle it.If T-Mobile doesn't come out with a solution soon, then I am thinking it's a deal breaker and I have to cancel their service and go back to cable :(
I am utterly appalled at the horrific customer service experience T-Mobile has provided, month after month. I’ve spoken with a customer service rep each month (sometimes, several times) since January to resolve my billing matter, that T-Mobile created! Upon calling we are advised of being on a recorded line, where are all these recordings when needed. Each rep states after almost 2 hour calls (truly ridiculous) that they have everything resolved. I’m instructed to pay what my “monthly bill will be going forward” only to get constant text of service interruption, due to my bill not being paid in full. Additionally, each next month, not only is there a past due portion reflected, BUT, the bill has increased even more without explanation. I’m drained!! This is horrible customer service, I have not made any changes to my account since it opened, why is it this hard to have service and pay my bill timely.. (as I do) and be in peace. I have several health issues and this is not helping at al
My apps work fine on wifi. But on cellular data they quit every time, like my Amazon Music app playing my playlist. Each song quits after a minute, takes forever to reload and starts over. I tried the app with 1-5 bars showing, even with 5g active. Yes, I verified cellular was turned on for the app.
This is the screen I get after clicking “Change My Plan”I was trying to see what other plan options I have and when I click “Change My Plan” I get taken to a page that says “You are not eligible for any other rate plans at this time.” I don’t understand why I would be unable to change plans?Does anyone know why I would not be able to change my plan...for reference, I have been with T-mobile for a billion years (so not in a contract), I currently have the Simple Choice Family Unlimited Talk & Text plan BUT I only have 1 line on it at this point, and I do currently have a payment arrangement set up for July 2 (not sure that is the issue but if it is, I can easily pay the balance now so that I can change my plan).
I have a Pixel 3XL on Tmobile geting 4G LTE. It's not VOLTE compatible, Google does enable VOLTE until the 3A line. How will this effect me after the June 30 VOLTE requirement after June 30th?I don't really understand the issue. 6/30 is about shutting down 3G. I'm on 4G LTE, but somehow the lack of VOLTE seems to be an issue.
Hello all,Just a quick question about travelling abroad. We are going to Holland, Switzerland, Germany, and finally France. Our cell plan includes -Simple Global (texting and data abroad) Stay connected with unlimited texting and data at up to 256kbps speeds in 210+ countries and destinations.I just want to assure my mother (who is on our plan) that we can text and make calls through Facebook messenger without incurring costs to our monthly bill. Am I interpreting our plan correctly?Thanks so much for your help.
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