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Accounts, Plans, Business, and Entertainment
Why is it that I am not ALLOWED to get the firmware update for the trashcan after multiple attempts and also get told that there is no "upcoming firmware update" even though it's already been dropped. Seems ludicrous that there is an update on your website but even when requested these reps play dumb with their scripted responses.
International plan-good morning we got the 15 GB international plan for our trip to Europe. We have two lines on our account but the information for the international plan only shows up for one of the lines. Do you know if we had to purchase a separate $50.30 day international plan for each line on the phone? It did not say so we thought that would cover one account. Thank you for your help!
T-Mobile is one of the saddest companies to ever attempt to do business. Every single month I get a notification letting me know that I have been charged and my money is gone and yet my service stops working about a half hour after I get the text. I then have to call your horrible customer service line and the person laughs at me like a moron and says this will never happen again because they fixed it but in reality they haven't done anything. Obviously you guys are aware that your company is a mess and cannot handle billing PRE paid customers and yet you continue to make it hard to reach customer service and spam me with ways to pay my bill which I already paid automatically. I can not imagine a worse more embarrassing company.
I have been trying to verify my documents, and it’s not accepting them through the profile option. This is getting ridiculous, for military to spend this much time to do this. SheerID keeps saying virus warning, THIS IS INCORRECT, it’s a PDF with my orders. So, I only signed up with this plan for this reason, before I cancel the family’s plan, can somebody with some expertise, reach out, and advise me how I can send in my military orders for overseas; as this will be a 5 year tour. I also need the service to have “military suspension” so we can use all data features while overseas on orders. I just can’t believe it’s this troublesome to do this. Please contact ASAP or advise, as we are preparing to depart.
why is it so easy to charge my credit, checking, debit what every you want, but when a customer tries to get help on, Paramount plus, its like the abyss .I have so many pin #, passwords, I don’t know how to long onto , what, t mobile, paramount + who the hell knows, and I have tried for the past two months, customer service in all the big companies it just terrible .why can’t I just click, and be hooked up to Paramount Plus, the way I can add a line in 1 second, and billed in 2 seconds.
I’ve a prepaid sim card (legacy pay as you go) I am in HK but recently there is no reception when using the SIM card here. I’ve been using to receive verification code in HK all this years & no problem before. My plan is still active. I am not sure if this is because the big SIM card has defect or something wrong with my old mobile phone. Since this is the big SIM card , I do not have a mobile that can insert the big SIM card to try it out. I tried to authorise my cousin to change a small SIM card on my behalf with my authorisation letter but T-Mobile staff in the shop not allow a 3 rd party to do so.Pls advice if I should ask someone to cut the SIM card to a small sim to give a try. Thx.
I have a device connected to my Arkaydian gateway via an ethernet cable. But the app says that it is connected via wi-fi.Not a big concern, but if I cannot trust this information reported by the app, I am not fully confident in other reported info.Anyone else encounter this? T-Mobile Home Internet appDevicesManage devicesDevice infoConnection type: Wi-Fi or Ethernet
What is it with calling customer service and getting the Philippines 95% of the time, with reps that chuckle nervously because they have no clue what you OR they are talking about, and, WORSE, promising to fix an issue and send an email confirmation that it has been resolved, but….NO email. One representative in the US, on my FOURTH attempt to get my billing issue resolved, told me she would email me her PERSONAL GUARANTEE that the issue would be resolved, and I should expect the email shortly.Well… she LIED. I never got her “personal guarantee” email. She just wanted to get rid of me and not be bothered with the issue, just like the jokers in the Philippines. After EIGHT calls, my issue STILL hasn’t been resolved.What a LOUSY way to treat a customer that has been with them for 15 years, and remained on board even after the recent security breach. Wow…..
I had to go to Lebanon for a work conference and had my phone on in the airport when I was leaving. Today, I was shocked to see an $8,465 charge for data! I got no warning, and didn’t even get a warning that the data rates in Lebanon were insanely high. Spoke with customer service, and they said that I should have checked the data rates before I went there.That’s fine, but charging a customer over 8k for not checking a rate is criminal This all happened without any warning whatsoeverHas anyone been in this situation? Not sure what I can do other than to take this to court. I still cant believe someone in the company thinks that it is ok to drop a charge like this on a customer.
So I’ve been having issues for 2 years with my device mainly with backups/calls and texts/app notification sounds/and unknown changes on my bill/ connecting to hotspot my iPhone 13 needs to be connected to my home wifi to connect another device like it’s a modem/router and still uses my Wi-Fi not the cellular data.. Basically what I’m starting to think is T-Mobile has me on some kinda data plan for a tablet or watch something like that. possibly a digits line since my number needs a country code like digits showed my number. My bill /account on T-Mobile dosnt show my # with the country code anywhere but digits. And they continue to lie about it , when I get on chat they say everything is good providing no details no proof of anything their telling me and say one thing then after arguing with me say something different that contradicts what they said first.! Spoke with multiple supervisors that do the same and play games like they don’t know what I’m asking them or provide information o
I have strong wifi and weak cell signal in the office so have always put iPhone in airplane mode and used wireless calling. Now when I do it, I get the popup that I need to turn off airplane mode. It won’t let me dial out using wireless. This is an iPhone 12,
Travelling in Canada with a TMobile prepay sim in my iPad that I use for data only. I need to add additional credit but no matter what I try, I am unable to login to my T Mobile account. I login successfully and then get asked to enter a 6 digit number that will be emailed to me because I am in an international location. I enter the number and then get asked to enter my sims cell number. I do this and then get told there is a T Mobile ID and to login. This process then repeats and repeats and repeats in and endless loop and I never actually get to be logged in. T Mobile app simply returns something went wrong all the time. HELP!
I am utterly appalled at the horrific customer service experience T-Mobile has provided, month after month. I’ve spoken with a customer service rep each month (sometimes, several times) since January to resolve my billing matter, that T-Mobile created! Upon calling we are advised of being on a recorded line, where are all these recordings when needed. Each rep states after almost 2 hour calls (truly ridiculous) that they have everything resolved. I’m instructed to pay what my “monthly bill will be going forward” only to get constant text of service interruption, due to my bill not being paid in full. Additionally, each next month, not only is there a past due portion reflected, BUT, the bill has increased even more without explanation. I’m drained!! This is horrible customer service, I have not made any changes to my account since it opened, why is it this hard to have service and pay my bill timely.. (as I do) and be in peace. I have several health issues and this is not helping at al
Hello happy Sunday evening to everyone.I’m think about joining the T-Mobile family here, as judging bu youtube videos, stats, and etc this is the place to be.One of my main questions is?- I don‘t have any credit at all. What should I expect? I’m looking to pick up a iPhone & a iPad both are required for Pilot School i’m attending this summer.- How would the coverage be in my area?- What’s the perks?I will be replying to everyone.Thanks,Sebastian
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