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5367 Discussions

MaximFirst activity

asked in Accounts & Services

I need to know who call me at 1:44 am today

2 hours ago

WaitingstillFirst activity

posted in Accounts & Services

T Mobile is stealing my numberf

I am so angry right now I could come right thru this screen! My friend Bob asked me to join him at T mobile for a promotion for seniors and then he would get a free phone.I left Metro PCS/T mobile with my phone number I’ve had for years and got on his account. However, he only made me an add-on and I have no primary powers. In addition to joining their service, I purchased a Galaxy S21+ for $1000.It pains me to say, Bob passed on Valentines Day of this year. And because I didn’t have the forethought, while I was holding his hand as he was dying in the hospital, to ask him his PIN number as primary phone account holder, T Mobile refuses to release to me my phone number. They didn’t issue me this number, I came there with this number and as anyone reading this knows your phone number is everything. Your bank, credit cards, Amazon, Netflix, gaming, friends, work and family. Which also leaves the $1000 phone I purchased locked and unusable. I even offered to reconnect the phones, even th

3 hours ago

WaitingstillFirst activity

asked in Accounts & Services

T Mobile is stealing my phone number

3 hours ago

SarahAFirst activity

posted in Accounts & Services

Jlang11First activity

posted in Accounts & Services

Caller ID issue also

Ive had this issue for years. When we switched from Verizon to Tmo, we were under my daughter in laws plan. After 6 months or so we switched to our own plan. I went into our account and assigned everyones caller ID name to their name, including mine. When I call a landline, my caller ID comes up as my DILs name. I called over a year ago and they said they have 3 databases and needed to update it and would call me back in 72 hours. Well no call. Life happens and it was months before I called back to get the status. “Should be fixed” Tmo said. Well its not. A month or 2 ago I called in again and they said they would submit a ticket and call me in 72 hours. No call. I called today and rep thought I meant my name on my account (That I previously changed), and I had to correct him several times till he looked at past tickets. He came back and asked if it was showing up as my DIL name on land lines. YES! Thats the only place it shows up like that. “Youll have to address that with the land li

17 hours ago

I AmLearner

posted in Upgrades and Orders

Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge

I wanted to take advantage of theSmartphone Trade 240039 P669 online via self-service.Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process is successful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn’t used to be an issue in the past(trading in any device, even if the trade-in value was $0).This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can’t business customers ship to store/store pick-up like consumer accounts?Improve self-service: Provide us the option to add a “down payment” towards any amount we want to finance on EIP. Why stores are only allo

18 hours ago

Steven1967First activity

posted in Accounts & Services

Loyalty

A warning all potential customers should heed. You will feel special in the beginning. You will feel like T-Mobile cares. The moment you sign up, you are forgotten. They are busy moving onto the next victim to lure in. I have been with T-Mobile for nearly 20 years, most of them fine. At one point, there was a loyalty team that was really good. Gone. In my numerous years, I’ve never had a single late payment. Here is how I was recently rewarded. AT&T and Verizon are offering the new S23 Ultra at $0 down, $33.33 per months for 36 months at 0%APR. T-Mobile is offering the same APR but $50+ per month for 24 months. I called, certain they would be willing to match the offer from the other two companies. They proudly offered me the $33.33 but only if I put $549 down. That is insulting. A company I have no blemishes with will not beat, no less match, the offers from companies I have never been associated with. Shameful.

19 hours ago

DozierFan1First activity

asked in Accounts & Services

phone plans

My father used the Magenta shared plan since getting forced to, after Sprint/T-Mobile merger. I also had a sprint plan but decided to take one of his 4 lines and he'd pay the bill each month. I agreed and it worked out pretty well(except getting phone repaired thru added extra coverage to my line/phone #). My father, unfortunately, passed away in March, and now my phone service/line has been suspended! But I can't do anything involving the phone plan/line, because he was the only primary account holder, and the only one that was authorized to make any changes to the plan. I have no way to pay the bill and now fees. What do I need to do about just my line and phone #, to somehow keep service going for myself only. And I refuse to call into the customer service lines, and sit on hold, or given the run around because they don't have a clue what to do about my issue, themselves. Will only do communications thru e-mail or text. That way I have a "paper" trail to back me up and for any tran

1 day ago

jsarchibaldFirst activity

asked in Accounts & Services

Switch from ESIM to Physical SIM

I would like to switch my esim to a physical SIM. I have a new SIM here that must be activated before 12/23/2024. IU keep getting messages telling me that I have used my hotspot, but that is inaccurate. I use a VPN for all of my traffic and I think that is leading to this confusion. How do I switch from the esim to the Physical SIM?

1 day ago

FX-TechSpeaker

asked in Accounts & Services

T-Mobile Prepaid does not accept new Mastercards for payment - Card Number is Invalid

Hi Guys,So my credit union - Randolph Brooks Federal Credit Union just issued everyone the new contactless Mastercard. They work the same as a regular card except these cards have an RFID chip in them so that they can be scanned by an RF device with no contact. I personally don't like the technology and don’t believe it to be secure, but that’s not the point of discussion. I went to go and update my payment information at prepaid.t-mobile.com, and as soon as I entered in the new card number , the “system” flags it as an invalid card number. Well obviously it is not, as it works quite well at other vendors like ebay, amazon, etc.I called prepaid support and got the run around. Prepaid support are clueless. They have no ability to solve any issues that are out of their small sphere of influence and nobody to call when they can’t solve the problem. They’re not even in the USA. The answer I get is that the “System” flagged it as invalid and there is nothing that can be done about it.Let’s

1 day ago

netjake1First activity

asked in Accounts & Services

Blocking specific number from calling

We just signed up for TMobile yesterday and enrolled in Family Allowance. I want to set it up for that specific people cannot call / text my son. How can I do this without blocking everyone? Thanks!

1 day ago

elle_emmeFirst activity

asked in Accounts & Services

Excellent Customer Service at 3501 Geary Blvd in San Francisco

I would like to compliment Angelique, who helped me upgrade phones today. She was attentive to detail, kind, thoughtful, and went out of her way for each and every customer she came in contact with. Everyone knows how long it takes to switch phones but the time went quickly and she was pleasant throughout. Whatever you are paying her, please feel free to double it. I hope that someone can pass this compliment on to her and let her know she made my day!

2 days ago

RudyJFirst activity

posted in Accounts & Services

New Data Cap on T-Mobile Home internet

Well, T-Mobiles 5G UNLIMITED High Speed internet is no longer truly UNLIMITED. Another case of bait and switch.

2 days ago

horsecavtroopFirst activity

asked in Accounts & Services

Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?

2 days ago

krier32First activity

asked in Accounts & Services

Upgrade Multiple Devices

How many devices are eligible for the trade credit ($800 for iPhone XR) on each account. For example, I have 3 iPhone XR’s on my account that are paid off. Can I get the 13 Pro with a credit for each one or is it on the main line only and the sub lines don’t get anything?

2 days ago

danialvettori007First activity

asked in Accounts & Services

Inquiry Regarding T-Mobile's go5G Plane Service

Hi,I am reaching out to seek clarification and further information regarding the "go5G Plane" service that T-Mobile has reportedly introduced.I have heard about the go5G Plane offering and its potential to revolutionize connectivity for travelers, but I would appreciate a more detailed explanation of what this service entails.Specifically, I would like to know: Service Features: Could you please elaborate on the key features and benefits of the go5G Plane service? How does it differ from existing connectivity options for travelers, such as in-flight Wi-Fi or roaming packages? Coverage and Availability: What is the coverage area of the go5G Plane service? Is it limited to specific regions or available on select flights, or does it offer global coverage for travelers across different airlines and routes? Device Compatibility: Are there any specific requirements or limitations regarding the devices that can access the go5G Plane service? Do travelers need to use specific smartphones,

3 days ago

josematbFirst activity

asked in Accounts & Services

Reimbursement from only one phone

Good afternoon. I recently transferred five lines to T-Mobile and submitted the information from all of them (keep and switch) but only received the reimbursement of one line. What am I doing wrong? Thanks,Jose

3 days ago

gophermanFirst activity

asked in Accounts & Services

Is this what being a T-Mobile customer is like?

I’m here to ask while I still have a chance to escape T-Mobile if I need to. So I took advantage of the promotion that T-Mobile had where you could get $800/phone when you trade in a qualifying device when activating a new line of service. I had two iPhone XS and a Galaxy S9 from Verizon that I was trading in and porting in the new number. That was Tuesday evening (1/11/22). The call was all over the place and didn’t go smoothly but it seemed like it ended the right way. I asked multiple times to confirm I would be receiving the $800 credit towards each of my new purchases, paid the tax, and submitted the order over the phone. I received the new phones on Thursday evening (1/13/22). Due to the fact that I needed to make sure all of our stuff was backed up on our phones and my mother’s, I couldn’t activate the phones right away. I did it today, 3 days later on 1/16/22. Before I confirmed the order, I asked if boxes would be sent so I could ship the trade-ins to T-Mobile. She said that t

3 days ago

beyonddisappointedFirst activity

asked in Accounts & Services

Defective NEW phone and store that won't give me new one

I bought a NEW Galaxy S10 on 6/21/19 from T-Mobile, Northport, NY and it was defective. Brought it back on 7/3/19 and the T-mobile rep EDDIE M. tried to change some settings. I was well within the 14 day "Buyers Remorse" time frame to get a new phone. Rep EDDIE M. said "dont worry, if this doesnt work, we will waive the fees and get you a NEW PHONE". His efforts did not work. I went back in and he ordered me a NEW PHONE. For some sketchy reason, the NEW PHONE could not be shipped to his store, so it was sent to another store for me to pick up. When the phone came in, I asked the guy if it was new and he said "NO - it is warranty phone, so it is refurbished". I told him not to open it that I was not taking it. I called T-Mobile and they said I had to go back to Northport store.When I spoke with Eddie, he couldn't understand why this happed and assured me AGAIN, that I would be getting a new phone. He'd spoke with his manager. I was then stalled and brushed off for 2-3 week

4 days ago

magenta6940985First activity

asked in Accounts & Services

Call Forwarding set up on-line

Can I set up call forwarding on-line?

4 days ago

YXAFirst activity

asked in Accounts & Services

Feature Request: Disabling SMS Text if Google Authenticator is enabled

Hi, I am glad that T-Mobile has made Google Authenticator available for 2 factor authentication, but I would like to be able to disable SMS text and the security questions once I have configured Google Authenticator for 2FA. I believe that this would improve security, specially in the wake of the T-Mobile data breach. I’d like to hear from a T-Mobile representative on this topic, and when we might expect such an enhancement on the T-Mobile website? Thank you.

4 days ago

Masterchris69First activity

asked in T-Mobile.com and T-Mobile App

help please

I had a t mobile account..switched my provider and ported my number to tello.Now i see a deal on t-mobile that i want..but im totally cut off from t-mobile..i had a good credit score with them.I called customer support and they asking me for a 6 digit pin..and i cannot remember it..How can i recover it? I went to the store aswell and they cant help me

5 days ago

NicholeKSURookie

asked in Accounts & Services

Extra EIP payment just reduced monthly auto pay?

My daughter just added a new phone to our plan, but wants to pay it off early. She pays just a little extra each month. I am set up with auto pay; however, went online before the deduction date and made her small payment as an actual extra EIP payment. All that did was reduce the actual auto payment. Any advise would be helpful. I’ve been a Tmo customer for over 20 years and their customer service when you call in has really gone downhill. :(

5 days ago

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