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Hi there,I've been using T-Mobile for the last 2.5 years through my employer. I just stopped by your Chinatown / Gallery Place location to set up a personal line. Multiple privacy breaches happened during the process that took nearly an hour and a half, which can expose T-Mobile to a myriad of potential legal liabilities. There is a need for an internal review of and subsequent modifications to existing procedures described below. Please forward this to a proper investor relations / legal team up in your corporate chain.1) I have a temporary fraud alert set up on my credit; I had my wallet stolen a few months ago, and the thief used my credit cards to make unauthorized purchases. Clearly I'm afraid of someone in possession of and misusing my identity.2) When the store manager / his assistant tried opening a line for me, the process prompted a "manual review." The store staff called an internal number to continue in the process using their store landline, and it took about 15-20 mins to
I have called T-mobile support twice to confirm that the Pixel 3a works/roams in Greece, the UK and France prior to up grading. My question was motivated by my current phone, the Samsung Galaxy J3 Prime not working in Japan ( confirmed by 2nd level tech support) despite being sold as doing so. One person said it would not work in those countries citing frequency band issues, one person said it would work. Any experiences/answers?
Hi,I have 2 lines of the "$40 Simply Prepaid 10GB LTE – Unlimited Talk, Text, Data" which I pay $80 a month for. However, my wife and I are travelling abroad for 2 months. Is it safe to not add balance for the two months and still keep the account and then add balance when we are back in the US? I'm just afraid of Tmobile cancelling my account and losing the phone numbers.Thanks for any help.Michael
I keep getting random group messages and all the messages say "Stop." I have checked my call/text logs and have not seen anything outgoing to these groups. However, this is getting frustrating because it can happen anywhere from 1 to 7 times a day. Has anyone else had this issue?
I purchased a 10Gb prepaid card from Best Buy, tried calling the number last night but didn't seem to work. This morning, I went to the activation page, entered my SIM # and it said it was ready to be activated. When choosing a plan, I don't see anywhere to enter the code that was with the SIM card in order to avoid paying the $40 again. Am I missing something? I've tried clicking everywhere but can't figure this out. The promo code box did not work.For background, I'm using my Verizon iPhone, but trying to test out T-Mobile coverage before switching. Thanks!Edit: Also, when I try to log in, it asks me to associate a phone number. I thought I would be getting a new number for my prepaid card? I don't want to port my Verizon number over yet, until I decide to switch.
We occasionally send messages via email to a group of cell numbers as text messages. Those to T-Mobile customers have recently been bounced back with the following errors:Your message couldn't be delivered to the recipients shown below.tmomail.net suspects your message is spam and rejected it.Messages suspected as spamCouldn't deliver the message to the following recipients:Is there a way to request whitelisting for our domain to avoid be blocked? @srickar
We’re implementing PIN/Passcodes as an additional security measure. Please verify your account information in order to continue.When will we have a bypass if we say NO
We’re implementing PIN/Passcodes as an additional security measure. Please verify your account information in order to continue.T-Mobile stop forcing people to use this feature it is annoying if a consumer saids NO that mean the answer is no
When I pay for the monthly bill, the discover visa failed two times so I use PNC visa to pay for the bills. However I noticed that, the two transcation of discover visa showed purchased, but my avaliable account shows 0.I did not find that before, and not only for June payment, the same things happens on May.THis is PNC These two are discover visa, which shows purchased.
This week i spot that my mobile data keeps losing 1GB everyday without surf internet. I talked two representatives and technicians, but my problem has not been fixed.Today I finally figured out that "Binge On" has bug."Binge On" randomly stops and it starts using my mobile data.I lose all this month mobile data allowance. I hope that someone fix this bug ASAP.Sincerely
Hello, me and my 2 friends have a 3 line prepaid account. We are leaving the country at the end of June, 2019. We will come back on January 2020. Do we have to cancel the plan or is there any option that we can suspend them and re-activate when we came back. Or if we simply do not refill the accounts until we came back on January, and then when we came back, can we refill the account and continue to use it?
Is there any main reason for having different types of sim card version. For example in Puerto Rico the sim card version is 12.76 but when I went to some TMobile stores on the US is 60.50. Is there a difference I know it can be the manufacturer but when I was on att it determined the network type you will get.
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