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Why is it that I am not ALLOWED to get the firmware update for the trashcan after multiple attempts and also get told that there is no "upcoming firmware update" even though it's already been dropped. Seems ludicrous that there is an update on your website but even when requested these reps play dumb with their scripted responses.
I have been trying to verify my documents, and it’s not accepting them through the profile option. This is getting ridiculous, for military to spend this much time to do this. SheerID keeps saying virus warning, THIS IS INCORRECT, it’s a PDF with my orders. So, I only signed up with this plan for this reason, before I cancel the family’s plan, can somebody with some expertise, reach out, and advise me how I can send in my military orders for overseas; as this will be a 5 year tour. I also need the service to have “military suspension” so we can use all data features while overseas on orders. I just can’t believe it’s this troublesome to do this. Please contact ASAP or advise, as we are preparing to depart.
I have a device connected to my Arkaydian gateway via an ethernet cable. But the app says that it is connected via wi-fi.Not a big concern, but if I cannot trust this information reported by the app, I am not fully confident in other reported info.Anyone else encounter this? T-Mobile Home Internet appDevicesManage devicesDevice infoConnection type: Wi-Fi or Ethernet
I have strong wifi and weak cell signal in the office so have always put iPhone in airplane mode and used wireless calling. Now when I do it, I get the popup that I need to turn off airplane mode. It won’t let me dial out using wireless. This is an iPhone 12,
On 18 July I attempted to contact T-Mobile (1-800) to set-up eSIM service for two of my phones. I am relocating from overseas and need the service and eSIMS to be activated by the time I arrive in the U.S on or about 28 July. The “expert” was very helpful but was not able to process two of my credit cards with Chase Bank and my debit card with Navy Federal Credit Union. I have verified with both institutions and there are now issues with accounts being locked or placed on hold. I spent 1 hour and 15 minutes on the phone with the “expert” and had to pay international direct dial rates. This has been an extremely frustrating process since I have confirmed multiple times that my credit and debit cards are not the problem. Please advise.
I am utterly appalled at the horrific customer service experience T-Mobile has provided, month after month. I’ve spoken with a customer service rep each month (sometimes, several times) since January to resolve my billing matter, that T-Mobile created! Upon calling we are advised of being on a recorded line, where are all these recordings when needed. Each rep states after almost 2 hour calls (truly ridiculous) that they have everything resolved. I’m instructed to pay what my “monthly bill will be going forward” only to get constant text of service interruption, due to my bill not being paid in full. Additionally, each next month, not only is there a past due portion reflected, BUT, the bill has increased even more without explanation. I’m drained!! This is horrible customer service, I have not made any changes to my account since it opened, why is it this hard to have service and pay my bill timely.. (as I do) and be in peace. I have several health issues and this is not helping at al
Hello, I have a Canadian phone (I live in Windsor, ON) but I work in Detroit, MI. I just bought a prepaid plan for my eSIM on my iPhone X. My question is, will my service switch automatically to my eSIM when I come over the border or is thing something I have to do everyday? Thanks!
last November, I was order iPhone XR and return iPhone 6S Plus should get full credit back in 36 months. but now Tmo give me trade in trade up without any reason. and sneaky to delay give me final answer let me expire the date I could return. I really want to sue Tmo...
I keep working through issues with this service and we really want to like it. Live TV pause lasts less than ten min, really that is nothing. Spectrum would pause for 30 min and let you rewind the time that was paused. Sometimes with tvision the pause actually only lasts 5 min. Is there anyway to extend this pause out to 30 min or more. We still haven't canceled our spectrum service just in case tvision doesn't work and so far we keep hitting hiccups. Another one is the DVR record time. At least let us pay for more time... for now please give us more live TV pause time. Don't lose customers over trivial stuff like this that should be simple to fix or change.
I had two payments scheduled i payed the first one second one i had to cancel due to financial hardshi. will it be still be taken out out of my account. plus my card has lost ad well..
I h ad a schedule payment today to due fincincal hardship I had to cancel it will it still come out of my bank account? Plus I lost my debit card. I can't afford to have those funds come out of my account right now my husband is very sick.
If you all sent me the return label and the package got there why wouldnt you record what was inside? I have just basically been called a liar who could have “sent a rock instad of my phone” because you guys didnt record what was in the box that i sent when it arrived. I dont understand what is going on here. you guys lost my equipment and now I am to blame? I’ve been with you for two months and its been the WORST experiance of my ENTIRE CELL PHONE LIFE!!!! To all of you doing equipment swaps your best bet is to take the phone to ups and record yourself putting it in the box then pay a little extra for a signature so that someone is held responsible and Tmobile does not take advantage of you. Because they will
Hello happy Sunday evening to everyone.I’m think about joining the T-Mobile family here, as judging bu youtube videos, stats, and etc this is the place to be.One of my main questions is?- I don‘t have any credit at all. What should I expect? I’m looking to pick up a iPhone & a iPad both are required for Pilot School i’m attending this summer.- How would the coverage be in my area?- What’s the perks?I will be replying to everyone.Thanks,Sebastian
A young man named Khalil, gave me the best service I have ever received, this young man has wonderful customer service. Khalil was very attentive, polite,and he listened to what i wanted. This young man deserves to be employee of the month. Thanks Khalil for making my experience at your store GREAT.
It has been almost 6 months on T-Mobile system and still cannot get a problem with a 4 month old billing issue. Is there anyone in the T-Mobile organization that will listen to a consumer and fix a problem T-Mobile employees created and T-Mobile employees are not aboe to fix? Not even a store manager can do anything about my issue. Documentation is available if necessary to explain my concerns.
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