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WiFi calling stopped working a few days ago. Three mobile phones in the household, all on the T-Mobile network, all have had WiFi calling for at least one year. Nothing has changed on our end: same router, same modem, same Comcast Internet. A week ago, WiFi calling worked. Today it doesn't. We've power-cycled the phones, but still no WiFi calling.My WiFi signal is fine. My router is fine. My PC with a hard-wired connection has no Internet problems. My laptop with a WiFi connection has no Internet problems.I called T-Mobile support, but they are a waste of oxygen. The so-called tech did not listen to me and kept telling me to do things that I'd already tried.
I have an iphone 8 that is paid off and tmobile admits I own the phone. I have been trying to get it unlocked so I can give it to someone else and this phone will not unlock. I have had 2 different requests sent in, and the phone is still locked. I get the email that tells me to wait 48 hours and then follow the steps to unlock the phone. I have done both the sim card from a different carrier AND backing up from itunes. The phone still shows locked. They offered me a refurbished phone, but this phone is in pristine condition, I do not want a refurbished phone. I want MY phone and I want it unlocked. There has to be someone there that can figure this out.
So I noticed recently that whenever I turn on "Do not disturb" on my Note 10+ 5G, nothing will load on the internet (not even Ookla's speedtest!). It doesn't matter if I am inside or outside, using wifi or data, the internet just stops working when I turn on Do not disturb. Why is this happening?
I contacted a representative and was helped through the phone with my adjustment already, but be aware if you have to split your payment via Payment Arrangements. I set up the arrangements in late December and finished early January, BUT I am now being charged $80 ($20/line) for a restoration fee. My accounts were disconnected even though I set up payment arrangements and am now being charged. (Again, I've already called about this to be taken care of...) Check your bills to see what you are being charged, and fully understand where your money is going. [sidebar] Why do I pay for 2 lines on my apple watches even though they don't have cellular data :/
Some up front information: Location: Everett, WA Phone: Galaxy S8 Plan: Tmo 1 Plus Promo - 10GB HS Contacted Tech Support?: Yes (multiple times) Corrective actions tried: Wiping Cache, Resetting Network Settings, Airplane Mode On/Off, Changing APN, Limiting to 4G Throttled?: Not supposed to be since I haven't come anywhere near the 26GB cap Wifi Availability?: NoProblem:At certain times of day 10-10:40AM, 12-12:30PM, 1:00-2:30PM (generally coinciding with breaks, lunches, and shift changes) my mobile internet is reduced to unusable speeds. When I can actually make a connection to Ookla speed test, the readings are between 0-0.2Mb/s down with sometimes 0 upload or 0-0.5 upload. This issue has been occurring since I moved back to Everett in Dec 2015. This problem does NOT correlate to signal strength as I have 5 bars most of the time. One might think because I am inside of a metal building that this is the cause of the issue, but it is not. The problem persist
Transferring a phone number to T-Mobile from another carrier and opting for a multi-line service - It did not work out
I went to a T-Mobile store yesterday and requested to port in my AT&T phone number and to add my line to another established line to take advantage of a multi-line service discount for Prepaid plans ($65 rather than paying separately $40 per each line).In my request, I specifically mentioned that I would like to keep my phone number and would like my line to be combined with another already established T-Mobile. My AT&T number was successfully transferred, and I became a new T-Mobile customer.Upon getting helped by a store associate, the T-Mobile service was immediately on. A multi-line account with two lines, however, has not been set up. By the time I realized that, the store associate left already.Another associate told me that it would be expensive to combine two accounts at this point of time, and it would make more sense to do so before the next billing period starts. He also mentioned that there is an extra charge of $10 when switching to a multi-line service option.To
LTE Data has been slow, it is really annoying. At times texts won't send?, facetimes says reconnecting?, I have 2 bars almost damn near every corner of my house and it is NOT fast at all, at times apps won't load (i.e. Instagram, YouTube, Twitter). It feels like I'm paying 100$ a month for booty service? Thinking about switching. Help please. It's crazy because I can't use my phone at home, I have to find a spot by the living room window for me to get 3 bars and it runs fine.
I used to have a prepaid plan which would automatically switch to Pay as you Go. A few days before traveling to USA, I would refill my account and then request to change my plan (the operator would do that immediately over phone call or chat), and then I would have internet available during my stay. Then I wouldn't have to refill a lot (except for $3 every now and then) until I needed the plan again. Is that possible to achieve now?
So if I'm correct, T-Mobile is partnered with GCI here. (Anchorage area) I'm not sure if I have to constantly use roaming or what, but data roaming is the only way I can get service, or if I'm using wifi. Anyways I never had a problem with signal before. I would have full bars, great reception and speed, even far out in the forest and mountains, get to make calls, watch shows, YouTube, etc. However recently, the speeds here have dropped dramatically. I'm talking about in the kilobytes speeds. I'm not sure if its just me or my phone. I get messages really late and sometimes miss calls. Can't even load a webpage or load videos anymore. I'm in the military and staying in touch with my leadership is really important to me.Here's the thing. It does say I have 4G LTE with 4-5 bars. But even with it saying that, it's still at an abysmal speed. I've tried switching to just 4G speeds and lower, but it remains the same.It did start snowing alot beginning of January, but last year it snowed earli
At the beginning of June, I began the process of porting our landline. Eight weeks later, and probably five hours on the phone with support, our landline is still not ported over to our prepaid Tmobile account. Verizon released it many weeks ago. No matter how many departments I talk with at Tmobile support, NO ONE can answer the question of why our number has not ported and where our number is. Everyone assures me that the next department they pass me to will be able to handle my question. I re-explain each to each new customer support representative, answer the same questions, they apologize and pass me onto someone else. Please help!
I had sent my old device iPhone 7Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the p
This is purely frustrating and disgusting.1) I used the shipping label from T-mobile that provided in my account. 2) It showed delivery of the package to YORK, PA, the same as the address shown in the label.3) I have dropped off the receipt photo and my phone packaging photo.T-mobile, after I called for numerous times, asking me to explain everything over and over again. Now they told me to blame USPS that they clearly delivered the package? this is rubbering. I hope you do something and take responsibility, and get this problem solved. Please take care of your customers.I am all evidence.
I am looking at log-in records that show the iphone had the same core IP Address, with only the last number changing (IPv4) over a period of a month or so. So it looks like the phone has a static IP, with only the device assignment part of the IP changing. Does that mean the IP address assigned to the phone is a direct allocation to that user or that his phone is a designated hotspot with a dedicated IP? Also, the IP address makes it look like Pacoima, CA is the location of the user/phone, when it's not even close in reality. Is that a location of the nearest T Mobile server?
I have an apple watch 5 non-cellular version that is usually linked to my iphone XR that has a tmobile service. I want to make wifi calls on the apple watch when my iphone is not with me. How can that be enabled? I have been told by apple that tmobile supports wifi calling on my apple watch,. I have been told by tmobile support that tmobile does not support it unless I purchase a digits line service for my apple watch even though my apple watch has no cellular capability. I tried enabling wifi calling on my iphone, but that doesnt seem to allow my watch to make calls when it is not directly linked to my iphone. Help! Who is telling the correct info?
I subscribe to a traffic alerting system that sends me and email to firstname.lastname@example.org every time there is an accident/construction/delay etc. I was receiving the alerts as I should have up until about 6 weeks ago when they all of a sudden stopped. The alerts originate from email@example.com and are sent in short form to bypass character limitations. According to the 511 website my account is still active and alerts do appear in my log but they are not making it to my phone. Had a chat with Kimberlee today at TM CSR and she told me that there was no spam block in place and that they can only block calls and not messages so I am stuck on what to do next ???? Need my traffic alerts as I do alot of driving.
My family has been a Tmobile customer for over 15 years and been in a lot of their stores. Most T-mobile managers and employees are exceptional and take care of long term, valued customers.... this isn't on of them. I went in because my S9+ quit charging. Easy fix and under the warranty program I pay monthly for. Employee looks it over real good and determines its malfunctioning, sets up warranty phone.2 days later my phone arrives at the store, just in time for me to catch my flight as I'll need that phone for my job. I take a half day of valuable time off from my work to go up there, so I can have time to transfer all my data, etc. I get there and "manager" looks over my phone and says it damaged. It's not under warranty... now I'm angry. I leave after choice words and go get a magnifying glass and my dslr camera to take high res photos of the alleged damaged port. Not one touch of damage! After consulting with customer service they tell me to go to another store. I do and 3 employe
Hello. I'm considering trying T-Mobile Prepaid using an eSim (I understand at this point that eSim only works on prepaid, and I'm not interested in a postpaid account at this time.)I realize this is all new, but does anyone know if I can port in an existing number (from another carrier) to a T-Mobile prepaid eSim? Or am I limited to getting a new number for the eSim? And, if I decide later that I don't like the service (can't imagine, but possible), would I then be able to port the number back out of the eSim to another carrier (traditional, or eSim as well)?
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