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WiFi calling stopped working

WiFi calling stopped working a few days ago. Three mobile phones in the household, all on the T-Mobile network, all have had WiFi calling for at least one year. Nothing has changed on our end: same router, same modem, same Comcast Internet. A week ago, WiFi calling worked. Today it doesn't. We've power-cycled the phones, but still no WiFi calling.My WiFi signal is fine. My router is fine. My PC with a hard-wired connection has no Internet problems. My laptop with a WiFi connection has no Internet problems.I called T-Mobile support, but they are a waste of oxygen. The so-called tech did not listen to me and kept telling me to do things that I'd already tried.

6964

2 years ago

magenta1763968First activity

asked in Accounts & Services

I followed the unlock directions, my phone is still showing locked.

I have an iphone 8 that is paid off and tmobile admits I own the phone. I have been trying to get it unlocked so I can give it to someone else and this phone will not unlock. I have had 2 different requests sent in, and the phone is still locked. I get the email that tells me to wait 48 hours and then follow the steps to unlock the phone. I have done both the sim card from a different carrier AND backing up from itunes. The phone still shows locked. They offered me a refurbished phone, but this phone is in pristine condition, I do not want a refurbished phone. I want MY phone and I want it unlocked. There has to be someone there that can figure this out.

2 years ago

magenta10597940First activity

asked in Accounts & Services

Why does the internet stop working on my Note 10 when I put it on Do not disturb?

So I noticed recently that whenever I turn on "Do not disturb" on my Note 10+ 5G, nothing will load on the internet (not even Ookla's speedtest!). It doesn't matter if I am inside or outside, using wifi or data, the internet just stops working when I turn on Do not disturb. Why is this happening?

2 years ago

drewtheis6713First activity

posted in Accounts & Services

Lg V30 next pie update?

When will the LG V30 get another pie update. This update has been a nightmare for me since late October. I am close to just buying a new phone. It's lagging, unresponsive, and slow. Thanks.

2 years ago

nkoernFirst activity

asked in Accounts & Services

Restore Fee Beware...

I contacted a representative and was helped through the phone with my adjustment already, but be aware if you have to split your payment via Payment Arrangements. I set up the arrangements in late December and finished early January, BUT I am now being charged $80 ($20/line) for a restoration fee. My accounts were disconnected even though I set up payment arrangements and am now being charged. (Again, I've already called about this to be taken care of...) Check your bills to see what you are being charged, and fully understand where your money is going. [sidebar] Why do I pay for 2 lines on my apple watches even though they don't have cellular data :/

2 years ago

magenta2854277First activity

asked in Network & Coverage

Unaddressed Network Congestion at Boeing Everett Factory for 2 years Now

Some up front information: Location: Everett, WA Phone: Galaxy S8 Plan: Tmo 1 Plus Promo - 10GB HS Contacted Tech Support?: Yes (multiple times) Corrective actions tried: Wiping Cache, Resetting Network Settings, Airplane Mode On/Off, Changing APN, Limiting to 4G Throttled?: Not supposed to be since I haven't come anywhere near the 26GB cap Wifi Availability?: NoProblem:At certain times of day 10-10:40AM, 12-12:30PM, 1:00-2:30PM (generally coinciding with breaks, lunches, and shift changes) my mobile internet is reduced to unusable speeds. When I can actually make a connection to Ookla speed test, the readings are between 0-0.2Mb/s down with sometimes 0 upload or 0-0.5 upload. This issue has been occurring since I moved back to Everett in Dec 2015. This problem does NOT correlate to signal strength as I have 5 bars most of the time. One might think because I am inside of a metal building that this is the cause of the issue, but it is not. The problem persist

2 years ago

discoveryFirst activity

published in Accounts & Services

Transferring a phone number to T-Mobile from another carrier and opting for a multi-line service - It did not work out

I went to a T-Mobile store yesterday and requested to port in my AT&T phone number and to add my line to another established line to take advantage of a multi-line service discount for Prepaid plans ($65 rather than paying separately $40 per each line).In my request, I specifically mentioned that I would like to keep my phone number and would like my line to be combined with another already established T-Mobile. My AT&T number was successfully transferred, and I became a new T-Mobile customer.Upon getting helped by a store associate, the T-Mobile service was immediately on. A multi-line account with two lines, however, has not been set up. By the time I realized that, the store associate left already.Another associate told me that it would be expensive to combine two accounts at this point of time, and it would make more sense to do so before the next billing period starts. He also mentioned that there is an extra charge of $10 when switching to a multi-line service option.To

8870

2 years ago

magenta10599498First activity

asked in Accounts & Services

Unlocked phone on Jump

My T-mobile phone has been long paid off and I still have Jump. I bought an unlocked phone from another store. Am I eligible for Jump or should I cancel this?

2 years ago

itsyapapiFirst activity

asked in Network & Coverage

South Florida Coverage

LTE Data has been slow, it is really annoying. At times texts won't send?, facetimes says reconnecting?, I have 2 bars almost damn near every corner of my house and it is NOT fast at all, at times apps won't load (i.e. Instagram, YouTube, Twitter). It feels like I'm paying 100$ a month for booty service? Thinking about switching. Help please. It's crazy because I can't use my phone at home, I have to find a spot by the living room window for me to get 3 bars and it runs fine.

2 years ago

mprunellFirst activity

asked in Accounts & Services

Traveling occasionally to USA

I used to have a prepaid plan which would automatically switch to Pay as you Go. A few days before traveling to USA, I would refill my account and then request to change my plan (the operator would do that immediately over phone call or chat), and then I would have internet available during my stay. Then I wouldn't have to refill a lot (except for $3 every now and then) until I needed the plan again. Is that possible to achieve now?

2 years ago

bayron3000First activity

asked in Network & Coverage

4G LTE slow speeds (Alaska)

So if I'm correct, T-Mobile is partnered with GCI here. (Anchorage area) I'm not sure if I have to constantly use roaming or what, but data roaming is the only way I can get service, or if I'm using wifi. Anyways I never had a problem with signal before. I would have full bars, great reception and speed, even far out in the forest and mountains, get to make calls, watch shows, YouTube, etc. However recently, the speeds here have dropped dramatically. I'm talking about in the kilobytes speeds. I'm not sure if its just me or my phone. I get messages really late and sometimes miss calls. Can't even load a webpage or load videos anymore. I'm in the military and staying in touch with my leadership is really important to me.Here's the thing. It does say I have 4G LTE with 4-5 bars. But even with it saying that, it's still at an abysmal speed. I've tried switching to just 4G speeds and lower, but it remains the same.It did start snowing alot beginning of January, but last year it snowed earli

2 years ago

magenta8846365First activity

asked in Accounts & Services

Help port our landline from verizon to prepaid Tmobile

At the beginning of June, I began the process of porting our landline. Eight weeks later, and probably five hours on the phone with support, our landline is still not ported over to our prepaid Tmobile account. Verizon released it many weeks ago. No matter how many departments I talk with at Tmobile support, NO ONE can answer the question of why our number has not ported and where our number is. Everyone assures me that the next department they pass me to will be able to handle my question. I re-explain each to each new customer support representative, answer the same questions, they apologize and pass me onto someone else. Please help!

2 years ago

dzeddRookie

asked in Accounts & Services

Adding a third line to 55+ plan

Im currently on the $70 with auto pay 55+ plan. Is it possible to add a third line to this account? thanks.

2 years ago

sherryuclaFirst activity

asked in Accounts & Services

I had sent my old device iPhone 7Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the p

This is purely frustrating and disgusting.1) I used the shipping label from T-mobile that provided in my account. 2) It showed delivery of the package to YORK, PA, the same as the address shown in the label.3) I have dropped off the receipt photo and my phone packaging photo.T-mobile, after I called for numerous times, asking me to explain everything over and over again. Now they told me to blame USPS that they clearly delivered the package? this is rubbering. I hope you do something and take responsibility, and get this problem solved. Please take care of your customers.I am all evidence.

2 years ago

sdicac0727First activity

asked in Network & Coverage

Static IP Address and locations of IP Addresses

I am looking at log-in records that show the iphone had the same core IP Address, with only the last number changing (IPv4) over a period of a month or so. So it looks like the phone has a static IP, with only the device assignment part of the IP changing. Does that mean the IP address assigned to the phone is a direct allocation to that user or that his phone is a designated hotspot with a dedicated IP? Also, the IP address makes it look like Pacoima, CA is the location of the user/phone, when it's not even close in reality. Is that a location of the nearest T Mobile server?

2 years ago

magenta10597896First activity

asked in Accounts & Services

Wifi calling on apple watch (GPS)

I have an apple watch 5 non-cellular version that is usually linked to my iphone XR that has a tmobile service. I want to make wifi calls on the apple watch when my iphone is not with me. How can that be enabled? I have been told by apple that tmobile supports wifi calling on my apple watch,. I have been told by tmobile support that tmobile does not support it unless I purchase a digits line service for my apple watch even though my apple watch has no cellular capability. I tried enabling wifi calling on my iphone, but that doesnt seem to allow my watch to make calls when it is not directly linked to my iphone. Help! Who is telling the correct info?

2 years ago

memphismom1First activity

published in Network & Coverage

Booster Box

Has anyone benefitted from A Booster Box?

3551

2 years ago

magenta10598102First activity

asked in Accounts & Services

Lifetime Coverage Guarantee

Hello,I’m looking for clarification on the lifetime coverage guarantee.What happens with the trade-in phone or value of it when the lifetime coverage guarantee is activated within 30 days, but after the 1st bill?

2 years ago

tan_llcFirst activity

asked in Accounts & Services

Porting from legacy $30 Walmart plan to new rebellion

I'm at TMobile now trying to Port the old 30 Walmart plan over to the new line. The reps aren't sure how to do this. Does anyone know what dept they should contact

2 years ago

magenta10598134Rookie

asked in Accounts & Services

Whitelisting a legitimate sender

I subscribe to a traffic alerting system that sends me and email to xxx-xxx-xxxx@tmomail.net every time there is an accident/construction/delay etc. I was receiving the alerts as I should have up until about 6 weeks ago when they all of a sudden stopped. The alerts originate from info@511nj.org and are sent in short form to bypass character limitations. According to the 511 website my account is still active and alerts do appear in my log but they are not making it to my phone. Had a chat with Kimberlee today at TM CSR and she told me that there was no spam block in place and that they can only block calls and not messages so I am stuck on what to do next ???? Need my traffic alerts as I do alot of driving.

2 years ago

rhughesFirst activity

published in Accounts & Services

Lazy incompetent manager: La Frontera Store

My family has been a Tmobile customer for over 15 years and been in a lot of their stores. Most T-mobile managers and employees are exceptional and take care of long term, valued customers.... this isn't on of them. I went in because my S9+ quit charging. Easy fix and under the warranty program I pay monthly for. Employee looks it over real good and determines its malfunctioning, sets up warranty phone.2 days later my phone arrives at the store, just in time for me to catch my flight as I'll need that phone for my job. I take a half day of valuable time off from my work to go up there, so I can have time to transfer all my data, etc. I get there and "manager" looks over my phone and says it damaged. It's not under warranty... now I'm angry. I leave after choice words and go get a magnifying glass and my dslr camera to take high res photos of the alleged damaged port. Not one touch of damage! After consulting with customer service they tell me to go to another store. I do and 3 employe

1080

2 years ago

magenta10598478First activity

asked in Accounts & Services

Prepaid to Contract

How do I upgrade from a prepaid to a monthly contract and keep my number, struggling to find instructions on the T-Mobile site.

2 years ago

jo91joFirst activity

asked in Network & Coverage

Better coverage

It's sad how many dropoff's and no coverage spots there are in the heart of technology - the SF Bay Area!Will the merger with Sprint fill in the coverage holes?

2 years ago

arthurpeabodyLearner

asked in Accounts & Services

Why doesn't t-mobile let me manage my connection? mim.t-mobile.com has been down for 3 days

What's happening?

2 years ago

magenta7268924First activity

asked in Accounts & Services

eSim - porting number in (or out)

Hello. I'm considering trying T-Mobile Prepaid using an eSim (I understand at this point that eSim only works on prepaid, and I'm not interested in a postpaid account at this time.)I realize this is all new, but does anyone know if I can port in an existing number (from another carrier) to a T-Mobile prepaid eSim? Or am I limited to getting a new number for the eSim? And, if I decide later that I don't like the service (can't imagine, but possible), would I then be able to port the number back out of the eSim to another carrier (traditional, or eSim as well)?

2 years ago

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