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Hello -I have a T-Mobile account with 2 lines. I'm moving to a new area, and would to change my phone number (the primary number on the account) to the new area code. But, I'd also like to port my old number to Google Voice so that I can still get voicemails from it.I am trying to sort out how to do this. One way is to add a new line ($25 for a new sim) with a number in the new area code, then swap that number with the primary phone account, then port the old number out. But, I'd pay $25 + one month of a new line that I'll never use.Does anyone know what would happen if I simply ported my main number out of the system? If I port my main number out, and then my phone is suddenly dead, I could call T-Mobile and have them assign a new number, in the new area code, to the phone. The phone would be down for a bit but the old number will be active so it's ok.Anyways, if anyone knows the best way, I'm all ears. What happens if I suddenly port out the primary number on my account?thanks! Dave
Hi, I have the oneplus 6 and for the past 4 days my phone data is not working, even though my texting and calling are working. Whenever I try to access the browser, I get redirected to the website u2.web2go.com/upsell site where it tells me my line does not have a data plan, even though I'm on T-mobile Simply Prepaid 10GB/month. I have called three times and visited a store without resolution. I've read online that this should be an easy fix, that its an account level provisioning issue.For reference, this link is exactly what my issue is: https://support.t-mobile.com/thread/146382Please help me resolve this as soon as possible. Thanks.
Just trying to ask if there are any prepaid accounts have access? I have heard a lot of excuses saying it's going to be fixed. Baloney! As big as T-Mobile is they can't afford some "brainy people" to fix the problem? I had access to the app in 9/17 until a couple of months ago then it just fell apart. Supposedly I uninstalled the app this morning, but the app icon still shows in my phone.
I am struggling to understand when (or whether) my prepaid balance will expire. I had previously been told in a store that my refills last 12 months, but I saw two different dates on the last refill - neither of which were 12 months! On the left screenshot it said this refill would expire in almost 2 years! However on the right the "Use By" date is 3 months later. (I did this on 4/28). I also found this thread, where it's suggested that on the $3/month plan, the balance will never expire as long as there is more than $3.I have a pay as you go plan. Does my account balance ever expire? I am a frequent visitor from the UK, and my goal is to keep a SIM card alive so that it is ready to go whenever I arrive in the USA, primarily using the $10/week 1Gb data pass. I know that my next trip begins 10/8 - so how can I tell whether my account will still be active then?
We are traveling to the Alaska and Canada for a holiday very soon. We will be entering North America via Vancouver BC. Want to know if you have a plan that allows me to use T-Mobile during my stay and that it can be setup upon our arrival in Canada. I have checked the coverage map and it indicates that your service covers the areas of our travel.
I am trying to have a number ported from a T-Mobile prepaid account in good standing to a T-Mobile postpaid account. I was told this is the simplest Port you can have. It has been well over the 24-hour window they told me it would take. I have talked to various customer service reps. I was told it is currently being process but it might take up to an additional 72 hours to 10 days. I believe there is some issue going on with my account but I am assured there is not but I'm given no reason why this is taking so long. I have had various reps tell me this is unusual and some have said they have never seen it before. Any help would be greatly appreciated
I have a Moto G6 phone and just recently are having issues with the green dot notifications for phone calls, emails and text messaging. I've always had a green dot alerting me that I had a notification. I have sound alerting me but if I am not near my phone and don't hear it, I won't know if there is an alert. Is this a T-Mobile issue, and is anyone else having that problem?
So my question is, can I use the "Get me out of the red" program and have them but me out of my Verizon phone, if I'm switching to T-Mobile on someone else's account. My boyfriend uses T-Mobile and we would like to combine our bill when I switch. Is this something I can do and still have them pay off my phone?
My wife claims that i can get into her phone from mine. I am primary account holder Line 1. I have tried to explain to her that I do not have this ability unless she gives it to me, but I may be wrong about that. Can someone please confirm that I am right about having total access into her phone? thanks
I work for a local fire department, which uses the firstname.lastname@example.org gateway to alert members of the fire department with (T-Mobile service) of emergencies/disasters. We use similar gateways from other carriers for those respective members, and they are without issue at this time. This system from T-Mobile has worked flawlessly for the last 2 years, until recently, which we are now getting bounced by the server and getting the mail messages kicked back with the following error (X's represent the member's phone number):mx197.us-east-2b.ess.aws.cudaops.com gave this error:permanent failure for one or more recipients (XXXXXXXXXX@tmomail.net:blocked) i've tried sending messages individually, and even sending out messages as MMS, and I'm still getting bounce backs.I see "srickar" on this site answering questions, as the spam admin for tmomail.net, and I was wondering if they'd be able to point me in the right direction.Not only am I the one handling this issue... I'm also a T-Mobile
I hope this would reach the right support staff.About a little under 3 weeks ago I set up new service with 3 new lines under the One Amplified plan. I've been with Sprint and Redpocket in the past and heard good things about T-Mobile coverage and service especially in the Bellevue area in WA.The employer plan was priced at $140 for 3 lines and included the One Amplified plan for free for each line including a $150 gift card for each activated line. I was given a promo code (PSPTAMP19) to use when setting up service and a phone number to call 8447862964. I was looking at phone deals in the T-Mobile store and then was prepared to call the number. The agent who was helping me with my potential phone purchase informed that they have they have a promo from my employer in store as well. I wasn't sure if this was the same one as the one in the flyer so I showed him the full ad and he assured me that it was the same and I should receive a gift card even if I activate in store rather than onlin
Hello Friends,I need some help especially who are truly experts. I have iPhone XR (Unlocked) with primary line on eSIM. I am planning to buy XS (unlocked) from Apple store. Can someone help me to understand the process to transfer eSIM from my existing phone to new phone?I would appreciate your help.
Hello,I'm trying to set up/active a prepaid account. I'm on the prepaid section of the website, enter my Zip Code, select Pay As You Go ($3/ month), then Bring your own device (I also have a SIM card.) Everything's fine until they ask for my phone number which of course I don't have yet."The application you are trying to access requires a phone number. Please add a phone number to proceed."Stuck,JJ
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
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