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Accounts, Plans, Business, and Entertainment
I travel. Currently in southwest Asia. I have full bars and LTE on the local infrastructure. I can call toll free numbers, I can call offices, etc... but when I try to call my family located in the US from my Tmobile device (iPhone 7 Plus) to their Tmobile devices, I get a busy signal. My phone, instead of saying their names, will say "User Busy", with the audible busy tone. So I try to call from a US VOIP service (700 code) and it is the same result, busy signal. I can call using FaceTime Voice, FB MSGR Voice, WhatsApp Voice just fine. Though this data option works, I have to have the voice to voice accessibility. We have turned off our spam/scam/robo features using the noted #____# format. We have restarted phones. How do we fix this?
There is a promotion on the website that says new line with port in required. At the store, however, it is more specific and says the port in must be from a postpaid plan. I have Ooma, and want to port my number out to T-Mobile. They said this port in does not count. My question is why does TMobile website not state the specifics? I clicked through on 'details'. Thanks. Gooberoo
Hi I have been with T mobile for a long time. we just made some changes to the account. Since that time I no longer receive alerts when i have voice mail.I have not turned anything off on the phone. It worked fine before the changes made to the account.I hope you can help me with this problem.ThanksJames
Does anyone is experiencing connection problems with Asphalt 9 on T-Mobile network? Since yesterday I can't open the app while using LTE data. I performed common troubleshooting like clearing cache, uninstall & reinstall and even formatted the cache partition but the problem persists. The game does connect while connected to WiFi or using a VPN service but not on T-Mobile LTE data. My smartphone is a Galaxy Note 8 with Android Pie, my co-worker has a OnePlus 6T on T-Mobile and he is having exactly the same problem. Any thoughts?
A lot of people want to bring their prepaid and postpaid devices over to T-Mobile, and I'm looking to have a clear document on how long customers have to wait to unlock their devices from other carriers. This would preferably be a grid.
Hello,I have a family plan which has 7 lines on it. I want to get a deal called "2019 LG Activate and Save 2" but there is rule for it as"If a voice line has been canceled within the past 90 days, it must be resumed"I have a canceled line 60 days ago. So, I have to resume/re-activate this line to get this deal. I called customer care and went to Corporate Store but they could not re-activate my previous line because the number that I used on that line was recycled and assinged to another customer. They said they could not do it.So, how can I take this deal then? There is no any sentence about recycled numbers of canceled lines?I also asked to open a new account (sub-account) but they said I need to full my family plan first (10 of 10).As I result of these informations, I will not get the deal or is there any chance for it?Thank you.
The Tmobile website offers this information that makes it look like prepaid can add on demand data: How to add for a Pay As You Go (Prepaid) planTo purchase a pass on your Pay As You Go plan, call T-Mobile customer service by dialing 611 from your T-Mobile phone, or call 1-877-746-0909. You can get a 1-day pass or a 1-week (7-day) pass. Automated account help and customer service representatives are available 24 hours a day, 7 days a week. For the hearing impaired, TTY service is available by calling 1-877-296-1018, 7 days a week, from 3 a.m.-10 p.m. PT.However when I call both customer service and store they claim I cannot do the on demand data. Guy at store claims its not possible and the lady at customer service says only one prepaid plan offers it the 3 dollar a month.What is the truth and if its only available to certain prepaid why dont they say that on the website and stop wasting time.Also I have the simple prepaid plan very old now about four years old and I only have 2 gb
I am heading over to New York for 3 months and would like to purchase the T-mobile One Domestic Only prepaid plan for 50 Dollars a month. I have 2 main questions:1. What is the key difference between this plan and the Simply Prepaid Plan of 40 Dollars a month other than the lower data provided for the Simply Prepaid Plan?2. I have a friend coming along that is only going to spend 1 month in New York. Can we get multiple lines for the first month to enjoy the discount and then cancel her line after the first month? Or would she have to get her own line seperately?
Not looking for a detailed step-by-step, just trying to figure out if I am wasting my time or not. Is it possible to setup a Mobile Hotspot on an Android phone that allows access to devices connected to that hotspot from the internet? The android phone gets an ipv6 address but the devices that connect to it do not.
We have an LG G7 Thinq. The Tmobile data roaming site says that we can not use this phone for international roaming in most european countries (Greece for example). That seems somewhat incredible given that the phone has quad band gsm. Has anybody tried roaming in Europe with this phone?
I want to exchange a gold iphone 8 for a black one. I ordered the phone from t-mobile.com, however, it was in-store with the help of an employee. I heard that I am able to exchange the phone under buyers remorse, but I would have to pay another down payment for the black phone since it takes 30 days for a refund. I really do not want to do this because I paid for the phone in full and do not want to make another transaction. I was wondering, is there a way around this, and can I make this exchange at a different t-mobile store than where I ordered the gold phone?
I cancelled my t-mobile service in March, and it is May 14, and I have still not received my credit balance. Everytime I call, I get different and varied answers, but my credit balance is not getting refunded. Almost feels like borderline fraud, as no idea why a valid credit balance takes this long to process. I was an 18year old customer, and had an habit of prepaying for about 6 months of my bill.In hindsight it sounds stupid, but I thought I was going to be a forever T-mobile customer. And now 3 months since account cancelled, and I am still waiting for my refund to process.
I live in Japan and visit Hawaii periodically. With my iPhone XR, if I use eSIM T-Mobile prepaid 30 dollars plan when I am visiting Hawaii and switch it 3 dollars plan when I return to Japan so that I would continuously use the T-Mobile prepaid plan, can I keep the same phone number?
Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Hi, So, I got a new phone with Tmobile and traded in an older cell phone for credit and in order to qualify for the iPhone Promotion 750 back. I got an RMA # for the trade in. But I didn’t receive a shipping label. When I go to my account and check on trade in status nothing shows up. When I call customer care they say they can’t find it and can’t do anything. Are there any other options? Since, I do have an RMA # can I just get the address where it’s supposed to go and send it myself with the RMA # included?
I recently discovered by complete accident that my old $50/mo. 10Gb pre-paid plan could be obtained for $40/mo if I switched to a new SIM card and joined the new "rebellion" prepaid program. I had no idea that this switch would effectively make my mobile data service unusable. I had to go to a store to get the new card, and switch my plan. I have a OnePlus 6, and have used it on T-Mobile without issue since the phone launched a year ago. No issues, I just wanted to save money on this new plan which had the exact same features (10 Gb/mo. unlimited talk/text).Upon switching, the porting of my existing number to the new SIM card took 6 hours, which was in itself an unacceptably long amount of time. I called customer support during this time and was told it could take up to 24 hours, where as the store rep told me it might take at longest an hour. Once my number was ported, I noticed an extremely low connectivity to the network over 4G LTE. 1-2mbps download 0-1mbps upload. Cannot even comp
I have been trying to reach my old phone records form over a year ago and I cannot get them anywhere. I have checked the usage tab on My T-mobile app, it does not go that far back. I contacted customer support twice and still not received them. The first time I asked I got the bill instead of the call logs and the second time I was supposed to get a link which I have not received. It has been days. All suggestions are welcome.
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