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Postpaid

Accounts, Plans, Features, and Billing

5371 Discussions

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KBruceFirst activity

asked in Accounts & Services

whitelistandregularusage

My iphone 12 says this is my plan. My account says Magenta,I should have unlimited on both my wife’s and my phone.

12 minutes ago

magenta6574639First activity

asked in Accounts & Services

We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.Tapping on "Not sent. Tap to try again." never works.

15 hours ago

lladnarkFirst activity

asked in Accounts & Services

How to contact support via text or chat

How do I contact support? I was having my “Free Trial” of home internet cancelled and they cancelled my primary line instead. It dropped the support call and immediately kicked me out out my account. My phone can make emergency calls only. Cannot call 611. My online account no longer recognizes my phone number. Cannot link the account to my email due to account verification going to the phone they just turned off. I don’t have another phone to call.

17 hours ago

ZeesFirst activity

asked in Accounts & Services

need help with contacting TMobile corporate office

.Does anyone have a way to contact TMobile corporate offices?I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

19 hours ago

Art LiebermanFirst activity

asked in Accounts & Services

Cancel weekly download of games

T-Mobile has a service where it automatically downloads and installs a new game, once a week. How do I cancel this? It is quite annoying, receiving something that I do not want.

22 hours ago

msdruryFirst activity

asked in Accounts & Services

jimw67Helper Level 1

asked in Accounts & Services

How do you report spam messages from community members or block them?

Here is the message. I don’t have a page. I posted one question and one response. There needs to be an obvious way to report scam messages! No community can successfully exist without moderators who are accessible. How do I report this as spam and inappropriate? None of your “SUBJECTS” relate to this???? “blissGG 15 hours ago Hello, I hope you are doing great. I saw your page and I decided to inform you about the project I have at hand and I would like you to be a part. It is of great profit and I know you will not regret taking part in the project. Please reply to my private email (garciagracebliss@gmail.com) for full details. Regards, Grace Garcia.”

1 day ago

BlueoctoberFirst activity

posted in Upgrades and Orders

Disappointed

I’ve been a T-mobile customer for 23 years. 23!! Always paid my bills. And paid full price for any device I upgraded to. Sure would be nice if I got a free phone offer without having to add a new line or some other hoop to jump through. I’m about to jump ship over to a carrier that will give me one for being a new customer. I hate that. thanks for letting me vent

1 day ago

Cheryl PFirst activity

asked in Accounts & Services

First Responder Eligibility

I am the subscriber to the plan with a line for myself, my husband and our 4 kids. My husband is a retired police officer. Are we eligible to receive the first responder plan and if so what kind of documentation should we provide.

1 day ago

okbye210Rookie

asked in Accounts & Services

Being charged fees and taxes on old addresses

I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses. One address I haven’t lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them?

2 days ago

impFirst activity

asked in Accounts & Services

*67 on bill

Last month I *67 a company 3 times because I needed help from them but didn’t want them to then start calling me. Now I am trying to find out exactly when I called them. Do *67 numbers appear on tmobile call lists and if so how do I locate them? Again I am the one doing the *67. Thank you.

2 days ago

kardutFirst activity

asked in Upgrades and Orders

Plan/phone upgrade from OnePlan Military to Go5G+ Military

Considering upgrading our family plan from OnePlan to Go5G+, but want to find out more details about the upgrade every 2 years offer. Are we eligible to upgrade as soon as we change our plan? Are there only certain phones we can upgrade to for free?

3 days ago

SuzameFirst activity

asked in T-Mobile.com and T-Mobile App

Mcafeee

Any idea why McAfee T-Mobile app suddenly asks for phone number for “verification to create a new account” when I already have an account? Searched for an answer but got nothing. I updated the app but it still asked for my phone number so I went ahead and typed it in thinking it would recognize my number and redirect it to my existing account but it appears to have created a brand new account. None of the identity info I had before shows up. So worrisome considering the data breach several years ago. Any idea why this has happened?

3 days ago

JimwillFirst activity

asked in Accounts & Services

Does Digits forwad SMS and/or iMessage's?

3 days ago

KORGFirst activity

asked in Accounts & Services

Can't create T-Mobile ID

Hello,I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone. I already tried to reach out to customer support multiple times, but they does not help… Have open case #70425112 for that more than a week now..

3 days ago

yhaddadFirst activity

asked in Accounts & Services

Intetnational calls

Why making international calls from Tmobile line is really so bad !!! , very poor quality it seems they are using a very poor 3rd parties International gateways

3 days ago

acushman02First activity

asked in Accounts & Services

Bait & Switch

My family and I are victims of this bait and switch. We were assured they would accept a transfer from CSpire, have the “T-Mobile on me”, My husband traded his Iphone 14 for a T-Mobile 14, so we still had to pay the difference at CSpire. Not a big deal since this new phone was supposed to be free. I got a 14 as well, and we gave them our old phones. My children’s phones were cracked so they got IPhone 13s. We were told our bill would be $225 with discounts on autopay, home internet, and the 4 lines. First bill was that much but we also had a $100 credit. 2nd month they have us paying for our Iphone 14s for $35/ month and our 2 13s. WE thought we would be happy here, with no hidden fees, but when you’re told one thing over and over at the store, then the bill is $75 more than you were quoted, we are not satisfied customers. Ugh

3 days ago

sam_ptFirst activity

asked in Accounts & Services

prepaid with available prepaid service balance

Hi, i have a prepaid sim card. i still have some balance in my available prepaid service balance (apsb).can i use that balance to pay for the monthly plan? will t-mobile automatically deduct absb every month? or do i have to make payment separately every month? what about refilling the balance with refill balance card from stores such as target? thanks

4 days ago

freephkFirst activity

asked in Accounts & Services

5G network keep dropping

Starting few weeks ago, my 5G network disconnects me out of nowhere. People can’t call me while I’m not aware of it since most of time I’m on wifi network. I had to change to plane mode and switch back in order to register my phone with 5G network. This happens in every few days. I’ve never had this issue before. I found out it also happened to my wife’s phone. But, I believe it is worse with my phone. Both mine and my wife’s phones are Samsung. It seems like it is not happening my daughter’s iPhone. Is there anyone having the same issue like mine?

4 days ago

magenta7892466First activity

posted in Upgrades and Orders

Samsung Trade in through T-Mobile gone wrong

I pre-ordered a Samsung S 24 Ultra through Samsung website, but ordered the T-Mobile one through a promotion they were running with Samsung. I traded in my unlocked S22 Ultra purchased through Samsung 2 years prior. T-Mobile sent me shipping label, i returned the phone through UPS. Tracking showed TMO GRC received my phone on February 13th. February 16th i received text from 456 Tmobile saying they received my trade in device and are processing. I received the first bill credit. Now to this month. I lost my bill credit. Tmobile says they didnt receive my phone. I showed them documentation where the phone was sent through UPS and their label, delivered by UPS and received by Tmobile. Theyre claiming they do not have it in their warehouse and are not giving me the credits. Then came back and said no promises, but they will escalate the issue. No promises? T-Mobile is jacking me for $1000. I have been a loyal customer since 2009. This is very disheartening. I am not sure what else i can

4 days ago

jajamm12First activity

posted in Accounts & Services

Has this happened to you?

Has this happened to you?You sign up for T-Mobile with a trade-in promotion, “get a free iPhone 13 with trade-in” and the following month, T-Mobile changes your promotion without your consent and no longer is your iPhone free!I signed up for the seniors Magenta+ Plan with 3 lines in August, 2022 at their local retail store in Alameda, CA trading in an iPhone 7 and 2 iPhone 11s. iPhone 13s were $799.99, free with trade-ins of iPhone 11s and $400 off for iPhone 7. All 3 trade-ins were at their retail store handled by store manager on his iPad.My 1st billing showed the iPhone 7 discounted properly (the 11s missed the Aug billing cutoff). The next billing showed the 2 iPhone 11s with no trade-in offset. I immediately contacted T-Mobile on their online chat for 2 hours finally getting a supervisor promising to “make things right”…so I thought. Then I saw the final September billing, still no iPhone 11s offsetting credit. Instead the promo trade-ins had changed to buy 2 P4, changing all 3 of

5 days ago

DozierFan1First activity

asked in Accounts & Services

phone plans

My father used the Magenta shared plan since getting forced to, after Sprint/T-Mobile merger. I also had a sprint plan but decided to take one of his 4 lines and he'd pay the bill each month. I agreed and it worked out pretty well(except getting phone repaired thru added extra coverage to my line/phone #). My father, unfortunately, passed away in March, and now my phone service/line has been suspended! But I can't do anything involving the phone plan/line, because he was the only primary account holder, and the only one that was authorized to make any changes to the plan. I have no way to pay the bill and now fees. What do I need to do about just my line and phone #, to somehow keep service going for myself only. And I refuse to call into the customer service lines, and sit on hold, or given the run around because they don't have a clue what to do about my issue, themselves. Will only do communications thru e-mail or text. That way I have a "paper" trail to back me up and for any tran

5 days ago

Momo2022First activity

asked in Accounts & Services

Spam Group Text - 🚫

This week I started getting spam group text mesaages daily. How do I make it stop? Guessing my number was stolen or sold. Also Messager isn't even allowing me to block the whole thing, have to individually block all 20 numbers but each day different numbers.

5 days ago

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