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tomwilHelper Level 3

asked in TV & Home Internet

Is "T-Mobile Home Internet Community" Website Legit?

Got an invitation through email to join the “T-Mobile Home Internet Community”. Appears to be a new website from T-Mobile. But is it really legit, or is it a scam to grab login IDs and passwords? https://t-mobilehomeinternetcommunity.com Hello! Glad you are a part of the T-Mobile family! As a T-Mobile customer, we are inviting you to join a select group filled with other T-Mobile customers to join the T-Mobile Home Internet Community. This is a simple and engaging private online community where you will help shape the experience for all T-Mobile customers - and get rewarded for it in return! As a member, you will receive emails inviting you to participate in polls, short surveys, interviews, focus groups, and discussion boards where you can share your candid thoughts on a variety of topics. Your contributions will directly impact issues that matter to customers like yourself. In return, we will regularly share with you how your feedback is used, as well as reward you with gift cards

Peter_ExclusiveFirst activity

asked in Network & Coverage

unable to access internet data in Mexico appeared “PDP authentication failure”

Hi, I am in Mexico, I turned on data roaming and got a $5 add on, I have done all troubleshooting on the website but still unable to access to the internet, Safari appears “Could not activate cellular data network PDP authentication failure” contacted T-Mobile a few times still unable to use internet data, please help thank youMy account is T-Mobile Unlimited $50 prepaid + $5 add on, iPhone12 pro

khenzeFirst activity

asked in TV & Home Internet

T-Mobile Home Internet Service - BYOD?

I just switched to the T-Mobile Home Internet; received my gateway device; and I am not happy with signal strength of the device. I am put on Band 12 most of the time and speeds are terrible. With my previous provider I used a MOFI 4500 modem on AT&T network and I could lock in to Bands 2 & 4 exclusively and I had no speed issues. I ordered myself a MOFI 5500 model which includes the 5G bands to use instead of the T-Mobile provided device. When I moved the sim card from the T-Mobile device to the MOFI 5500 it registers on the network but no internet connection. If I move the sim card from my phone to the MOFI 5500 it registers on the network AND I have internet connection. Is there a restriction on the sim card for the T-Mobile gateway device? How can I make this work?

BobHeFirst activity

asked in TV & Home Internet

0% Battery, 5G21 Gateway

LOVE my new T-Mobile internet service BUT the chimney has been plugged in for 3 days and display still reads, “Battery 0%”.Does that mean it’s a defective unit or maybe no battery was installed?Speaking of battery, can you tell me what UPS units are compatible with the external UPS port on the T-Mobile hardware?Thanks!BobHe

RollinStoneFirst activity

asked in Accounts & Services

AppleTV on my bill

Today I noticed I am being charged $9.99 for AppleTV under “account.” It is not on any phone, and I can’t find anywhere to change/cancel it, nor do I even know how or where it came from. What am I missing, is there a spot in my account I can cancel from?

bm524First activity

asked in Accounts & Services

Can't receive text messages from most sources, including T-Mobile verification

Wondering if anyone else is newly having this issue. I found this thread that started two years ago but still had replies within the last four months and there doesn’t appear to be a solution. I spent nearly an hour on the phone with tech support earlier and though we tried a ton of resets on my phone, as well as her manually changing what tower my phone is connecting to, I still cannot receive text messages from most accounts, including T-Mobile verification codes. Tech support had to text the other phone on our account so I could verify it was me. Many things require two-factor authentication these days, so I can’t just go forward not receiving texts. Tech support said they would monitor my account for 48 hours, but wouldn’t be able to tell if I was being sent messages that ultimately weren’t getting delivered, so I’m not sure what the monitoring is going to do. I’m searching for any type of solution at this point. I feel like someone ought to be able to hit the master reset on my ph

kidFirst activity

asked in Accounts & Services

outgoing text 7727

Why do I see outgoing text to 7727?

Odlibby71First activity

posted in Accounts & Services

Customer Svc Fail

I’ve been a customer of Tmobile for the last 22 years, but unfortunately, I have recently had the absolute worst experience ever received from Tmobile’s customer service. Truly disappointing! I’d like to know if there is an customer complaint email that I should address my experience too rather than posting here? I am not one to complain over trivial things, but this recent experience goes beyond trivial. Honestly debating if I should remain a customer.

hhzhaoRookie

asked in TV & Home Internet

KVD21 gateway dropping LAN connection or cell connection?

I have just joined T-Mobile Home Internet. For my situation, I am using Asus Mesh WiFi Router in my setup, so I have only one LAN connection to the KDV21 gateway. For only 10 days since setup, I have experienced twice the connection on the LAN port has stopped. From mobile app, the gateway showed everything as normal with good signal strength and quality. So, I am not sure the connection were dropped over cell connection, or LAN ports just stop working. Restart will resolve the issue. Since I have disabled KVD21 WiFi, I can not isolate if the dropping connection only isolated on LAN ports. Either way, just wondering if others here were also experienced dropping connection on LAN ports, or it is common to dropping on cell connection while still indicated with good connection on mobile app (as well as indicated on gateway screen. I got 4 bars all the time).

aroseFirst activity

asked in TV & Home Internet

cant sign in to account after cancelling a line with tmobile internet

I can’t sign into my t-mobile account after canceling a line (2GB hotspot). My account was set up with the number attached to the hotspot and now that the line is cancelled i can’t log in! I have the t-mobile home internet, only cancelled the hotspot. It keeps asking me to put in a t-mobile number to send a confirmation code to, but I only have the internet! How am I supposed to get a code to my internet??? I don’t have any phone lines with t-mobile! I need to access my bill and can’t do that!

CatherineR62First activity

asked in TV & Home Internet

Nokia gateway not connecting to printer

I’ve looked at several similar questions posted and none have a solution that works for me. I have been trying to get the Nokia 5G21 gateway (silver cylinder) to connect to my HP DeskJet 3775 all in one printer (just a couple of years old). The printer instructions online tell me to press the WPS button on the router but there isn’t one. Does someone here have any suggestions or do I need to call for tech support?

HappyscissorFirst activity

asked in TV & Home Internet

outage?

Any reports of an outage in eastern Virginia?

Destin5440First activity

posted in TV & Home Internet

TP Link only connect at 2.4 GHz

Got a TMobile box and hooked up with TPLink DecoM4 AC1200. Connected fine and I added 2 more units. Still slow and just checked computer and it is connected to 2.4 vs 5. How can I change that? Thanks. In simple terms, please. 😊

kellyjo.hall2011First activity

asked in TV & Home Internet

connected without internet

it seems my wifi is being turned off or disabled in early morning hours... I notice it from 3:30 am to 5:00am when i use my phone to do my Bible study. the app shows a connection but my phone shows connected without internet. why would this be happening? it has happened the last 2 mornings.

Azcrissy65Rookie

asked in Accounts & Services

Pay off phone

Ok so I decided I want to pay off my phone early, will it affect anything as far as the contract that I signed with T-mobile? Just don’t want any surprises.

EromeroFirst activity

asked in Accounts & Services

Tmobile lost my trade in and is not honoring trade credit.What can I do?

I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I’ve been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.

CA347First activity

asked in Accounts & Services

Current month vs last month billing

I have read that T-mobile does current month billing. However, the T-mobile rep said the billing is post paid i.e. the bill is for a previous cycle. If that is the case, I have paid an extra month of service fees because my billing started as a current month bill. Can someone clarify? Thanks.

tmo_mike_cCommunity Manager

published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device

rogegeFirst activity

asked in Accounts & Services

Add a second phone number to "Let's confirm it's you" verification

Can a second phone number choice be added to the t-mobile.com login verify? There are two people authorized full account access and there is only one number for “ Text a code to (***) ***-#### “ and most two factor verifications allow for multiple numbers.

Mhantala1611First activity

asked in Accounts & Services

Mr

I canceled last month Protection Service on the cellphone 408-***-****, but i found in the bill for this period $19.00. Please, cancel this protection $19.00 for the cellphone 408*******Thanks. Muhamed H

TAllgoodFirst activity

asked in Accounts & Services

Can I fax documents for free using my phone?

Occasionally, I need to send a fax. I have a MFP, but I don’t have a landline which is required to enable fax. On my iphone, I can access files on my computer. Does T-Mobile support fax over cell? How would I enable it?

customer2523First activity

asked in Accounts & Services

Rude and un helpful customer service rep

I’m have been a loyal tmobile customer for 10 + years. Today was the first time in a long time that I contacted Customer service for help. The details of the request are private but the experience was very shocking. The rep did not let me file a complaint, would not let me talk to their supervisor, and hung up on me at the end of the call.I’m also upset that tmobile no longer allows for me to email them or have the ability to call their customer service dept in the US. I live near Seattle where the headquarters for tmobile in the US is located.It feel like there is a concerted effort on Tmobile’s part to not want customers to contact them in the US and use a 3rd party service to frustrate customers into giving up. Tmoble, please have a rep from the US contact me otherwise i’m cancelling my account

smithc72First activity

asked in Network & Coverage

Is service ever going to improve?

I was a loyal sprint customer. Since t-mobile bought sprint, service has been awful. They said it would take a few years for all the towers to be functioning. They claim that all towers are functioning now, but I have even worse service. I have lost service in my house and on my street. I have SOS in most places. The coverage map says I should have 5g in the areas my phone displays SOS. T-mobile is still the cheapest since they kept my sprint price. Whenever t-mobile reaches out about my complaints, they tell me that the map says it should be working and there are no outages. That has not changed my terrible service. Does anyone have any information or inside knowledge about this? Any idea is the service will ever improve? At this point, I’m about to switch providers and pay $30 more per month. At least then I won’t be paying for nothing.

Mz Red1First activity

posted in TV & Home Internet

ITS TIME TO SUE T-MOBILE BAD INTERNET SERVICE

It time to SUE T-MOBILE FOR NOT PROVIDING CUSTOMERS WITH THE INTERNET SERVICE WE ARE PAYING FOR EVERY MONTH YOU CALL THEY DO NOTHING THEY ARE PUTTING THE LIVES OF OUR FAMILIES AT RISK BECAUSE OUR SECURITY CAMERAS WONT WORK WITHOUT INTERNET THEY REFUSE TO HIRE REAL TECHNICIANS TO COME OUT TO THE AREAS TO FIX NOTHING & THEY KNOW THEY ARE NOT GIVING US INTERNET SERVICE BUT THEY GETTING THEY MONEY EVERY MONTH FROM US & IT RIDICULOUS & UNEXCEPTIONABLE THAT THEY BE ALLOWED TO KEEP CHEATING & DECEPTIVELY TAKING OUR MONEY!! I’M SICK OF THEM GETTING AWAY WITH IT I CANT EVEN CONNECT MY PHONES TO THIS HOME INTERNET IT SAYS MY PHONE IS NOT CONNECTED TO THE INTERNET & THE BOX SITTING IN THE WINDOW! IF ABOUT KNOWS OF A LAWYER WHO HANDLES CLASS ACTION LAWSUITS PLEASE SEND THEM MY WAY I WANT ALL MY MONEY BACK THEY SHOULD HAVE GAVE IT FREE WHILE THEY TESTING IT OUT AT OUR EXPENSE & THEN MAKE US TROUBLESHOOT WHEN THATS THEIR JOB NOT OURS!! & I HAVE NEVER SEEN 5G anything whil

Franklin-SamFirst activity

asked in Accounts & Services

Wi-Fo on American Airlines

The other day I was on an American Airlines flight and was unable to find out how to connect to the free T-Mobile free Wi-Fi service. Does anyone have any advice as to why it didn't show up? I did see the Viasat app but not T-Mobile.I followed the 4 steps moted in the “How it Works” section -- “Look for the T-Mobile logo on the page and enter your phone number to verify eligibility and start using in-flight connection.” not there and I am a Magenta plan owner.

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