Accounts & Coverage
Accounts, Plans, Business, and Entertainment
A few days ago my Motorola One 5G ace uploaded Android 11. Now every time when I turn it on I get this really annoying notification : Share contacts with TMobile? It offers 2 choices : Yes, or Not now. I already turned off all notifications for TMobile and yet I keep getting this notification. That is an invasion of my privacy and it really bothers me that TMobile has no respect for one’s privacy. It is of no business for TMobile asking me to share my contacts.
This is the first time I'm going to the USA. I wanted to buy two SIM cards (T-Mobile) with the $ 50 Simply Prepaid Unlimited plan with delivery to the hotel I will be visiting in a week.Everything was fine until paid. Non-US debit and credit card payments are rejected (message: invalid card number).Is it possible to buy a sim card with a new number and this plan with payment, e.g. PayPal? Or how can I pay with a card from outside the US?
I am dealing with my brother passing away and finding that T-Mobile has no customer service. Trying to pay the bill is difficult, to say the least, and getting access to the account seems to be impossible. I went to the store with the death certificate and was told to call. When I called, I was told I should have gone to the store and had them call. They took my info and never got back got back to me. When I called today they said there is only one person who can deal with it and that person is out. While waiting for a supervisor, after 1 hour 15 minutes I got disconnected. I called back it nothing. Called back and asked to be transferred to a supervisor and was disconnected. Called back yet again and the person won’t transfer me to a supervisor. This company should be avoided at all costs.
I recently signed up for the 5G home intetnet after calling and asking quesrions 1) are there sufficent towers in my area? A).yes, there are 4- 5 in your vacinity. 2) do you get good speed out here A) yes you can get grear speed, on average people get 32-116mbps down load but can get more. You can have up to 64 devices running on the tower. 3) have there been any outages A) after checking youe area, in the 24 months since rolling it out there have been no reported outages. Ok good!! I get the router and place it where the set up says was optimal to the tower and got a good signal but horrible down load speeds! I placed it all over the room it said was the best and it didnt get better. I changed the placement, turned it every which way, short of standing on my head... it didnt get probably more than 10mbps down on average one morning at 5 am i got 70mbps and was happy but it lasted maybe 1 hour! I placed it all over the house for various days. I bought a repeater it didnt work, returned
I signed up for new T-Mobile service Mother’s Day weekend online after seeing a $200 gift card per line promotion. I received my equipment about a week later and activated it. I went to the T-Mobile promotions website and filled out the necessary information to submit my request to receive the gift cards. I was denied. How is a new customer, signing up for service online, based on a promotion presented to me on the website, supposed to activate service within a 3 day window in order to qualify for this promotion?
So I just financed a phone and got a plan with it. When I ordered it, it said my monthly payment would be $64 something a month with tax. My documents say that I’ll be paying $33 a month for the phone. But I’m going to be credited so much money because I’m trading my current phone in. But in one of my emails it says a one time credit of however much money. Does this mean my bill is going to go up to $97 a month? Or will it always be $64 monthly until the two years is up?
New to T-mobile home (currently in the trial period) and have found this community very helpful. I'm really interested to know if people are experiencing intermittent connection failure. Wi-fi is strong in the house, but the internet won't connect for a few seconds at a time and it feels pretty random. I have the latest Arcadyan router and live in New York City. I’m cooking at 5 bars (excellent) and there is actually a T-Mobile store on the street level of my building. I’ve set up a script to ping google and notice that it cuts out randomly sometimes for 3-10 seconds. I’m not sure if that is a good way to test, but I’ve attached a screenshot of how the outage was recorded: https://ibb.co/x37gQpJ. I had the script running in the background when I noticed a page hanging on load. I immediate did a (google) speed test and saw that it couldn’t establish a connection to the server. All the while, I had 5bar and full a full wifi signal. I’ve even had my sim card replaced at the t-mobile store
Im the owner of the account and i cant even see any details because it says i dont have permission. They been charging me more and more since March and my phone has been hacked no one time but 3 times. I regret having Tmobile and they are not available to help in the store.
Hi all,I switched to T-Mobile from ATT end of May. I was looking forward to the keep and switch rebate as I paid over $900 to unlock my phone. Every time I check it says “Sorry, you're not eligible for T-Mobile Carrier Freedom”I have seen similar posts on this community about the same issue. Is this a scam? did I fall for it?I called customer service multiple times and they say you have to wait 5 days, then another rep said wait another 3 days. Anybody had success with this?
I have been with T-Mobile for over 2 years. My auto pay was always set up to debit my account on the 17th of each month. These past months auto pay debits my account twice one week early, creating two (2) $32 overdrafts. Spent three (3) calls with TM support who could not fix the issue, despite being informed that the account was always scheduled for 17th of each month billing. I am seeking repayment of $64 in overdrafts and have screenshots of my bank account as evidentary proof. Please sort this out once and for all and reimburse me as requested. Thank you. David Dunlap 754 207 5603
I shouldn’t have to jump through hoops to cancel a tablet line that I have not used in months nor do i even have the device. The stupid app doesn’t work and I don’t want or need to be asked why I want to cancel when I’m forced to call. I don’t have to explain why I don’t want to give you my money for nothing. I’m very angry with the poor customer service after years of being a T-Mobile customer.
I was just in the TMobile Store to port my prepaid account with a LARGE balance (145) to postpaid. I asked the rep what would happen to my balance, and he told me that HE could do nothing about it, BUT, that after porting, I could call 611 and get some kind of credit. So I did that. Then I call customer service, and they basically laugh at me, saying I should have used that balance first. So sorry - all that money is gone. Ok fine - I get it; enjoy your gift. What I do not appreciate, and looks very poorly on T-Mobile in general, is the misrepresentation.
It's absolutely unacceptable that a company with MILLIONS of customers is incapable of creating an app that actually works. I've seen thousands of complaints online about the Tmobile app and how it just doesn't work, it's worthless! And these complaints started years ago, and I just now confirmed the complaints are STILL 100% valid. The APP STILL DOESNT WORK!! How has someone not been fired for this?!? How can a company actually allow something this significant to just be ignored?!?Anyway, I just signed up for Tmobile 2 weeks ago. I brought my lines to Tmobile, bought new phones/equipment/internet access, etc from Xfinity. Honestly, the phone service here in SF has not been that impressive. So I'm thinking if a company as big as Tmobile is too incompetent to fix something as simple as an app (or they just don't give a damn about American customers), there's NO WAY I'm staying with em. If they don't do something about this app by the end of June, I'm taking everything back to Xfinity. A
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