Postpaid

Accounts, Plans, Features, and Billing

5367 Discussions

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jajamm12First activity
posted in Accounts & Services

Has this happened to you?

Has this happened to you?You sign up for T-Mobile with a trade-in promotion, “get a free iPhone 13 with trade-in” and the following month, T-Mobile changes your promotion without your consent and no longer is your iPhone free!I signed up for the seniors Magenta+ Plan with 3 lines in August, 2022 at their local retail store in Alameda, CA trading in an iPhone 7 and 2 iPhone 11s. iPhone 13s were $799.99, free with trade-ins of iPhone 11s and $400 off for iPhone 7. All 3 trade-ins were at their retail store handled by store manager on his iPad.My 1st billing showed the iPhone 7 discounted properly (the 11s missed the Aug billing cutoff). The next billing showed the 2 iPhone 11s with no trade-in offset. I immediately contacted T-Mobile on their online chat for 2 hours finally getting a supervisor promising to “make things right”…so I thought. Then I saw the final September billing, still no iPhone 11s offsetting credit. Instead the promo trade-ins had changed to buy 2 P4, changing all 3 of

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10 hours ago
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DozierFan1First activity
asked in Accounts & Services

phone plans

My father used the Magenta shared plan since getting forced to, after Sprint/T-Mobile merger. I also had a sprint plan but decided to take one of his 4 lines and he'd pay the bill each month. I agreed and it worked out pretty well(except getting phone repaired thru added extra coverage to my line/phone #). My father, unfortunately, passed away in March, and now my phone service/line has been suspended! But I can't do anything involving the phone plan/line, because he was the only primary account holder, and the only one that was authorized to make any changes to the plan. I have no way to pay the bill and now fees. What do I need to do about just my line and phone #, to somehow keep service going for myself only. And I refuse to call into the  customer service lines, and sit on hold, or given the run around because they don't have a clue what to do about my issue, themselves. Will only do communications thru e-mail or text. That way I have a "paper" trail to back me up and for any tran

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11 hours ago
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Momo2022First activity
asked in Accounts & Services

Spam Group Text - 🚫

This week I started getting spam group text mesaages daily. How do I make it stop? Guessing my number was stolen or sold. Also Messager isn't even allowing me to block the whole thing, have to individually block all 20 numbers but each day different numbers.

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syaoran
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19 hours ago
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drbob2112First activity
asked in Accounts & Services

Email to text not working via gmail.

Have a PLC that sends alerts/alarms out via email. There are 10 people on the group message, 8 of whom are on other carriers - all received the email/text, but not to tmomail.net. Only two of us are on Tmobile and we are the only two who didn’t receive the alert: There was a temporary problem delivering your message to **********@tmomail.net. Gmail will retry for 25 more hours. You'll be notified if the delivery fails permanently. The response from the remote server was: 452 4.1.0 <**********@gmail.com> server temporarily unavailable AUP#MXRT

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21 hours ago
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NurseT920Rookie
posted in Accounts & Services

Nurses aren't first responders apparently?????

ER NURSE SPEAKING….I used to rave about t-mobile and recommend it to anyone who was unhappy with their phone company.  Nurses are not only first responders considering we are the first ones saving whomever the second they get to the hospital, but we also work outside of hospitals in the field and are the first to arrive or be a part of situations when people need help or their life saved.  We also continue to take care of and sacrifice our own health (not eating, not getting a break, being on our feet for 12+ hours, being exposed to bodily fluids and diseases that are known and unknown, not sleeping, overworking, damaging our backs and joints moving and catering to patients etc...) to save the lives of others.  We are UNDERPAID, OVERWORKED, SHORT STAFFED, SLEEP DEPRIVED, AND UNAPPRECIATED.I am WITHOUT A DOUBT switching to a different phone company and I am going to make sure I tell every single nurse I encounter to do the same.The thing is it isn't even about the money, it is the princ

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1 day ago
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Slava1987Rookie
asked in Accounts & Services

Transfer account or line ownership

Hello,My account holder emailed a filled Transfer account form 2 weeks ago but she hasn’t had any answers yet. Can I call or text anywhere to check the application status?

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1 day ago
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Srem87First activity
posted in Accounts & Services

First Responder Eligibily

I have been a valued customer for 8+ years and I no longer qualify for the First Responders Program. I have had this discount applied since the height of the COVID pandemic. I am a Registered ER Nurse that saves lives daily and it's very disturbing that we are undervalued and never recognized for our services. How do patrol officers qualify, but Nurse don't? This month will be my last month with T-Mobile (unwilling). However, I will be taking my hard earned money elsewhere that values/recognizes Nurses as lifesavers too. I will definitely not be the only customer you lose. I guarantee you that! Shame on you T-Mobile.

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1 day ago
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Jlang11First activity
posted in Accounts & Services

Caller ID issue also

Ive had this issue for years. When we switched from Verizon to Tmo, we were under my daughter in laws plan. After 6 months or so we switched to our own plan. I went into our account and assigned everyones caller ID name to their name, including mine. When I call a landline, my caller ID comes up as my DILs name. I called over a year ago and they said they have 3 databases and needed to update it and would call me back in 72 hours. Well no call. Life happens and it was months before I called back to get the status. “Should be fixed” Tmo said. Well its not. A month or 2 ago I called in again and they said they would submit a ticket and call me in 72 hours. No call. I called today and rep thought I meant my name on my account (That I previously changed), and I had to correct him several times till he looked at past tickets. He came back and asked if it was showing up as my DIL name on land lines. YES! Thats the only place it shows up like that. “Youll have to address that with the land li

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drnewcomb
Pillar
1 day ago
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SarahAFirst activity
posted in Accounts & Services

T-Mobile does not care about You. You will be charged a pentaly for cancelling.

I was a customer for 20 years.  I actually liked the company untill I found out they don’t care about me as a customer.  They did absolutely nothing to retain my business, no phone upgrade, nothing. Then charged me a $36 fee for cancelling mid-cycle.  I had no idea, or I might have timed it better.  They offered me no forgiveness.  No gratitude.  No refund.  They said it was exactly because my account was so old that I was subject to this punishment.  And they were not sorry about it.  It feels really really gross.   HEADS UP - if you are an older customer and you cancel your service mid-billing-cycle, you will be charged a $36 penalty fee.  Gross gross gross.

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drnewcomb
Pillar
1 day ago
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MaximFirst activity
asked in Accounts & Services

I need to know who call me at 1:44 am today

I need to know who call me at 1:44 am today

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2 days ago
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WaitingstillFirst activity
posted in Accounts & Services

T Mobile is stealing my numberf

I am so angry right now I could come right thru this screen! My friend Bob asked me to join him at T mobile for a promotion for seniors and then he would get a free phone.I left Metro PCS/T mobile with my phone number I’ve had for years and got on his account. However, he only made me an add-on and I have no primary powers. In addition to joining their service, I purchased a Galaxy S21+ for $1000.It pains me to say, Bob passed on Valentines Day of this year. And because I didn’t have the forethought, while I was holding his hand as he was dying in the hospital, to ask him his PIN number as primary phone account holder, T Mobile refuses to release to me my phone number. They didn’t issue me this number, I came there with this number and as anyone reading this knows your phone number is everything.  Your bank, credit cards, Amazon, Netflix, gaming, friends, work and family. Which also leaves the $1000 phone I purchased locked and unusable.  I even offered to reconnect the phones, even th

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2 days ago
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WaitingstillFirst activity
asked in Accounts & Services

T Mobile is stealing my phone number

I am so angry right now I could come right thru this screen! My friend Bob asked me to join him at T mobile for a promotion for seniors and then he would get a free phone.I left Metro PCS/T mobile with my phone number I’ve had for years and got on his account. However, he only made me an add-on and I have no primary powers. In addition to joining their service, I purchased a Galaxy S21+ for $1000.It pains me to say, Bob passed on Valentines Day of this year. And because I didn’t have the forethought, while I was holding his hand as he was dying in the hospital, to ask him his PIN number as primary phone account holder, T Mobile refuses to release to me my phone number. They didn’t issue me this number, I came there with this number and as anyone reading this knows your phone number is everything.  Your bank, credit cards, Amazon, Netflix, gaming, friends, work and family. Which also leaves the $1000 phone I purchased locked and unusable.  I even offered to reconnect the phones, even th

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2 days ago
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manishmalaviyaHelper Level 1
asked in Accounts & Services

Final bill with negative total due amount

hello, I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.I tried guest pay, but it did not work with account number provided on the bill.I am not able to log to my account or did not see any chat option for support.Please help explain the bill and next steps i should do.Thanks,Manish

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gramps28
Pillar
2 days ago
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magenta6998398Novice
asked in Accounts & Services

I'm being double charged

I'm being charged for two lines and have been for months when I only have one. I have called multiple times to request this be fixed and it never has been. Now my account is locked because I lost my phone and I’m hoping to get this resolved prior to reinstating my account. Can someone please, please actually help me with this?

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2 days ago
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I AmLearner
posted in Upgrades and Orders

Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge

I wanted to take advantage of theSmartphone Trade 240039 P669 online via self-service.Also because it was waiving the activiation cost.  I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process is successful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn’t used to be an issue in the past(trading in any device, even if the trade-in value was $0).This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can’t business customers ship to store/store pick-up like consumer accounts?Improve self-service: Provide us the option to add a “down payment” towards any amount we want to finance on EIP. Why stores are only allo

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2 days ago
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Steven1967First activity
posted in Accounts & Services

Loyalty

A warning all potential customers should heed. You will feel special in the beginning. You will feel like T-Mobile cares. The moment you sign up, you are forgotten. They are busy moving onto the next victim to lure in. I have been with T-Mobile for nearly 20 years, most of them fine. At one point, there was a loyalty team that was really good. Gone. In my numerous years, I’ve never had a single late payment. Here is how I was recently rewarded. AT&T and Verizon are offering the new S23 Ultra at $0 down, $33.33 per months for 36 months at 0%APR. T-Mobile is offering the same APR but $50+ per month for 24 months. I called, certain they would be willing to match the offer from the other two companies. They proudly offered me the $33.33 but only if I put $549 down. That is insulting. A company I have no blemishes with will not beat, no less match, the offers from companies I have never been associated with. Shameful.

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2 days ago
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jsarchibaldFirst activity
asked in Accounts & Services

Switch from ESIM to Physical SIM

I would like to switch my esim to a physical SIM.  I have a new SIM here that must be activated before 12/23/2024.  IU keep getting messages telling me that I have used my hotspot, but that is inaccurate.  I use a VPN for all of my traffic and I think that is leading to this confusion.  How do I switch from the esim to the Physical SIM?

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3 days ago
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FX-TechSpeaker
asked in Accounts & Services

T-Mobile Prepaid does not accept new Mastercards for payment - Card Number is Invalid

Hi Guys,So my credit union - Randolph Brooks Federal Credit Union just issued everyone the new contactless Mastercard. They work the same as a regular card except these cards have an RFID chip in them so that they can be scanned by an RF device with no contact. I personally don't like the technology and don’t believe it to be secure, but that’s not the point of discussion. I went to go and update my payment information at prepaid.t-mobile.com, and as soon as I entered in the new card number , the “system” flags it as an invalid card number. Well obviously it is not, as it works quite well at other vendors like ebay, amazon, etc.I called prepaid support and got the run around. Prepaid support are clueless. They have no ability to solve any issues that are out of their small sphere of influence and nobody to call when they can’t solve the problem. They’re not even in the USA. The answer I get is that the “System” flagged it as invalid and there is nothing that can be done about it.Let’s

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3 days ago
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netjake1First activity
asked in Accounts & Services

Blocking specific number from calling

We just signed up for TMobile yesterday and enrolled in Family Allowance. I want to set it up for that specific people cannot call / text my son. How can I do this without blocking everyone?  Thanks! 

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3 days ago
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elle_emmeFirst activity
asked in Accounts & Services

Excellent Customer Service at 3501 Geary Blvd in San Francisco

I would like to compliment Angelique, who helped me upgrade phones today. She was attentive to detail, kind, thoughtful, and went out of her way for each and every customer she came in contact with. Everyone knows how long it takes to switch phones but the time went quickly and she was pleasant throughout. Whatever you are paying her, please feel free to double it. I hope that someone can pass this compliment on to her and let her know she made my day!

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syaoran
Pillar
4 days ago
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RudyJFirst activity
posted in Accounts & Services

New Data Cap on T-Mobile Home internet

Well, T-Mobiles 5G UNLIMITED High Speed internet is no longer truly UNLIMITED. Another case of bait and switch.

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4 days ago
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horsecavtroopFirst activity
asked in Accounts & Services

Where's the technical support chat?

I'll admit it, I'm not usually a fan of technical support chats.  They're largely cumbersome and difficult to deal with.  That being said, there are situations and circumstances in which they're the best available option... when they're available.  Why isn't there such an option here at T-Mobile?  I work a call-center type job from home where I need to be able to receive a call at zero notice.  When that's the case, I need a non-voice option for getting my issues resolved.  Does anyone else see this as a need?

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4 days ago
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krier32First activity
asked in Accounts & Services

Upgrade Multiple Devices

How many devices are eligible for the trade credit ($800 for iPhone XR) on each account. For example, I have 3 iPhone XR’s on my account that are paid off. Can I get the 13 Pro with a credit for each one or is it on the main line only and the sub lines don’t get anything?

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4 days ago
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danialvettori007First activity
asked in Accounts & Services

Inquiry Regarding T-Mobile's go5G Plane Service

Hi,I am reaching out to seek clarification and further information regarding the "go5G Plane" service that T-Mobile has reportedly introduced.I have heard about the go5G Plane offering and its potential to revolutionize connectivity for travelers, but I would appreciate a more detailed explanation of what this service entails.Specifically, I would like to know: Service Features: Could you please elaborate on the key features and benefits of the go5G Plane service? How does it differ from existing connectivity options for travelers, such as in-flight Wi-Fi or roaming packages? Coverage and Availability: What is the coverage area of the go5G Plane service? Is it limited to specific regions or available on select flights, or does it offer global coverage for travelers across different airlines and routes? Device Compatibility: Are there any specific requirements or limitations regarding the devices that can access the go5G Plane service? Do travelers need to use specific smartphones,

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4 days ago
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josematbFirst activity
asked in Accounts & Services

Reimbursement from only one phone

Good afternoon.  I recently transferred five lines to T-Mobile and submitted the information from all of them (keep and switch) but only received the reimbursement of one line.  What am I doing wrong? Thanks,Jose

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5 days ago
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