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Accounts & Coverage

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RobenFirst activity

asked in TV & Home Internet

Home Internet Rebate

I recently started with Home Internet. I understand there is a $50 rebate available. How do I apply for it?

39 minutes ago

taraujo1First activity

asked in Accounts & Services

when did i join T-Mobile

when did i join T-Mobile?

12 minutes ago

allarsFirst activity

asked in TV & Home Internet

Jenfive79First activity

asked in TV & Home Internet

tmobile tuesdays for internet customers

How do I sign into t mobile Tuesdays if I only have home internet, not tmobile phone service?

3 hours ago

norm1917First activity

asked in TV & Home Internet

T-Mobile Tuesday app rejecting received code as invalid

I have installed both the Home Internet app as well as the T-Mobile Tuesday app. Home Internet app is working fine. I tried last week to sign in to the T Mobile Tuesday app but last week just as this week, I keep getting the invalid code message. Last week, I had the code resent several times with no luck. This week, I have only tried the one code that was sent, but I deleted it, re-entered it and clicked Finish at least three times with getting the same response of enter a valid code.

5 hours ago

Ystmartin19First activity

asked in Network & Coverage

Unlock after trade in

So I traded in a note 20 ultra for an S23 ultra, with a balance of 100 dollars left over to pay. They gave me a 50 dollar credit to my bill and then put the remaining balance as credit for 24 months. I asked whether I could unlock my phone once I pay off the 100 dollars I owe on the phone, as I would be out of the country for a year. I’ve been with T-Mobile for over four years now, and I have 3 other lines with them. I do not intend to switch phone companies but if push comes to shove I may. My problem is that T-Mobile is telling me that my service won’t be available after 3 months out of country due to being labeled as an extreme roamer. My phone will only be able to be used with Wi-Fi essentially being nothing more than a brick. I have elderly people I need to call who are also on my plan. How can I use my phone overseas if T-Mobile cuts my service after three months, or rather refuses to unlock my phone so I can use a SIM card while in another country. I’m not even trying to pull s

4 hours ago

ThisphoneprovidersucksFirst activity

posted in Accounts & Services

tmobile is garbage and i have proof

Just to help understand how terrible TMobile really is imagine creating a "social account" just so I can come here and reflect how terrible they actually are. If it wasn't for the arrangement I'm currently in I would never ever consider tmobile in any way. Imagine any issue you would ever possibly have with a phone company and you can guarantee to have said issues with TMobile. Imagine any benefit you could reap from a phone company and you will experience none of those with TMobile. TMOBILE IS ABSOLUTELY 🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️

2 hours ago

gbevRookie

asked in Accounts & Services

MLB.TV Won't Redeem

Trying to redeem the free MLB.TV offer today and when I tap “REDEEM” on the app nothing happens. Anyone else having this issue? I updated to the latest MLB app per their suggestions, but it still will not respond when I tap the “REDEEM” button. Can’t get help from T-Mobile

2 hours ago

ThorgalFirst activity

asked in Network & Coverage

Roaming/international travel. HD voice countries.

Do you have a list of countries where T-mobile customers can avail of HD voice (Voice over LTE)?

2 hours ago

john barciFirst activity

asked in Accounts & Services

no music is heard

i can not hear music on the phone

7 hours ago

VerveFirst activity

asked in Accounts & Services

Contact for SIM only 30day rolling contract.

Somehow I was offered a T-Mobile SIM only 30day rolling contract on the Chat line at TalkTalk. I don’t understand how this happened but I wish to pursue the offer. Which is the best way to contact someone? They do not appear to use email.

11 hours ago

Paul KimFirst activity

asked in Accounts & Services

In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right

We were made to sign-up under false pretenses that we would be receiving a 20% monthly discount ($34) for the Magenta MAX plan from an in-store representative. He claimed it was for friends and family, and that he’d use it for us to entice us to sign up. 2 months and multiple trips to the store later, the discount keeps disappearing from our account. The store manager (Ryan) was helpful and provided us with bill credits and a new code when he didn’t know what the problem was. Eventually I called T-Mobile Support (611), and they’ve informed us that we were never eligible for the code, and that it’s too bad and we have to deal with it. I’m furious that T-Mobile could just lie to our faces and coax us into signing up with them under false promises (which we have paper trail documents from the in-store employee), only to have them yank it out secretely and told to “deal with it”. If this issue isn’t resolved, we are likely to cancel our plan and never recommend to any person with a conscie

1 day ago

magenta7485432First activity

asked in Accounts & Services

15 years with tmobile and getting promised to fix issues but not happening

Hi,15 years with t-mobile. About 4 months ago added lines under my family plan and all the problem started! Billing all screwed up! Every time happens I have to deal with this! Last 4 months I have been calling and issues arent fix! Please help or at least tell me if you cant fix so I can move on to a different company!

1 day ago

tb33Rookie

asked in Accounts & Services

Hold please, we're having a carrier moment

How can I get pass this so that I can pay my bill?

1 day ago

Rob TFirst activity

asked in TV & Home Internet

how to add a WiFi extender

I have an AT&T WiFi extender how do I add it to my newT Mobile router

1 day ago

volyblmnFirst activity

asked in Accounts & Services

Best available trade in option for adding new line

I’d like to add a line to an existing Magenta First Responder plan. What is the best available option to bring a line and trade in a device? It seems like Google Pixel 7 has a good trade in value for one of the deals but it requires Magenta Max. In another option it shows $400 off but doesn’t list the Pixel 7 as an option.

1 day ago

AAsamFirst activity

asked in Accounts & Services

MLB.TV

If I have had the free MLB.TV through TMobile for the past few years, do I need to re-sign up for it or will it still be available to me through my Roku app?

1 day ago

hhallFirst activity

asked in Network & Coverage

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

1 day ago

NatalyFirst activity

asked in Accounts & Services

Number cancellation

Dear Sirs! I’m writing on behalf of my chief officer - Misha Minin. He’s got a mail that his number 9549140699 has been cancelled. Is it possible to restore his number as he is a business man and his business will suffer because the concellation.

1 day ago

GST2134First activity

posted in Accounts & Services

Allocating Mobile number to myself from Group Plan

Hi Team, I was using 224-678-2072 from my Friend’s group plan from last 5 years. Now that I moved out of USA I asked my friend to take that number out of Group plan and he did it a week back. Now I want to use that number again by converting it to Prepaid plan until I am back in USA which could be after 4 or 5 months. Can you please now assist me to get that number converted to Prepaid so that it is not allocated toed to antbody else? Also I have this number used in most of online accounts so desperately looking for this number now. Please help. Thanks!

1 day ago

Eisen009First activity

asked in Network & Coverage

international texting not working

In Amsterdam and can't text most people i normally do. Texts just fail. Have unlimited texts including overseas and am on WiFi. is there a setting i am missing? Galaxy S23 Ultra

1 day ago

HandyAndyFirst activity

asked in TV & Home Internet

Internet goes down a couple times per day (5g)

My 5G home internet is great, but it goes down about twice a day for 2-3 minutes. There is no error code, it just doesn't work. Any suggestions?

1 day ago

R LuceFirst activity

asked in TV & Home Internet

TV Streaming

Constant buffering this is really all we use it for. We have excellent service any way to improve this? The first month we had this with TMobile light it worked great. Now we have unlimited and it’s terrible.

1 day ago

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