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Accounts & Coverage

Accounts, Plans, Business, and Entertainment

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I cant recieve verification codes from certain sites?

So I've been having this issue where I can't receive verification codes via text from sites like Amazon and Discover but I receive them phone from others. Is this a problem on tmobiles side? I've been talking with Amazon customer service to fix the problem considering I can't use many of the smart h...

Accounts & Services

Carrier Hub MCM client requests are processing messages

I use a Galaxy A11 and twice today a message from Carrier Hub “MCM client requests are processing:….possible issue with T Mobile network upgrade going on or some other network issue? Phone is a bit off with texts being delayed but no major issues yetPlease advise

Network & Coverage

Not receiving verification texts --NOT using DIGITS

I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?

Accounts & Services

Survey Text message

Just received a text message from tmobile, to fill a survey, is this real?You Have Gifts_AvaiIable From T-MobiIe. Get Yours http://ovt.mayrate9.com/nbcs/cDKkmHv Today

Accounts & Services

Phone has full signal but I can't use the internet

Greetings,For the past few months I have been trying to resolve this issue with my T-Mobile service:1. Phone shows 3-4 bars of LTE, but the internet won't work2. My co-workers with T-Mobile are not experiencing any issues and they sit right next to me.3. When I'm with my spouse, their phone will...

Network & Coverage

Adding a authorized user

How do I go about adding an authorized user to my account

Accounts & Services

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm a...

Accounts & Services

How to activate a new simcard?

Hi,I have a new sim card and one tmobile activation code. How I can to activate it? I can't find a special link on the tmobile.com.

Accounts & Services

How can i view text and picture messages sent

Accounts & Services

PIN number required for account but I have never set one up

I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the phone?

Accounts & Services

Looking for my pin number

Hi - I am trying to move my account to Credo Mobile. When discussing with them, they said that I need to provide for them my security pin with Tmobile. I have a password for accessing via the web, a 4-digit pin to access my phone and a password for accessing this community. Is any of those my "Pi...

Accounts & Services

where can i find the balance for each phones

where is the plan the minutes that we use the callers number etc.etc

Accounts & Services

Not receiving text verifications/website verification codes?

Hi all,Been having this problem for a while and I feel like I've tried everything on my end-- my phone just won't receive verification codes from a number of websites I have accounts with, and I've checked my content blocking settings (which are off) numerous times. Some texts are received, but many...

Accounts & Services

Service access denied texting error

Hey everyone -So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell. Anyone know what might be causing this?Thanks!Josh

Accounts & Services

Text messages frequently fail to send, even when I have a solid connection.

Far too often, I am having a texting conversation with someone, when a message will simply fail to send. This often occurs in my home, where I have both a solid wifi connection and four bars of 4g connection. However, this problem seems to occur no matter what location I am in.Aren't text messages s...

Network & Coverage

how do i change my phone number?

I'd like to change a phone number on my account. How can I do that online?

Accounts & Services

How do you get rid of this stupid web guard crap?

And it blocks a LOT more than porn.

Accounts & Services

Why is my mobile hotspot so much slower than my regular data connection?

Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started changing things. I have 4G LTE data, and even the mobile hotspot add-on (according to my T-Mobile app) su...

Accounts & Services

Remove line from family plan

How do I remove a line from my family plan? They are going on their own.

Accounts & Services

People calling me get a busy signal

The majority of the people calling me get a busy signal even when I'm not on the phone.

Network & Coverage

Why can't IRS verify my identity using My T-Mobile phone

I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error message saying "We weren't able to verify your identity using your phone." I am the primary account holder...

Accounts & Services

Texting issues when connected to WiFi

I've been having an issue for about a week now where as soon as my phone connects to Wifi, I begin having issues sending and receiving text messages. I've been having the same issue as well as my Girlfriend, her Mom, and her Daughter all having the exact same issues when on WiFi. This includes 4 dif...

Network & Coverage

How old do you have to be to have your own plan?

Accounts & Services

You are not allowed to make calls at this time

Whenever I attempt to make a phone call to contacts or any random number I get a instant notification from T-Mobile saying thatYou are not able to make calls at this time. always allowed numbers can be reached .What fresh heck is this?Oddly enough I can call T-Mobile and the other line on my accoun...

Network & Coverage

Where do I send my trade-in phone?

This past Saturday I took advantage of the Galaxy S9 plus trade-in promotion at Costco....so far everything is working good and I love the phone. I've uploaded my receipt and IMEI proof to the t-mobile.com/promotions website. My question is...where do I send my phone? I was given the info by Cost...

Accounts & Services

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