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2017 Tax Time Switcher denied for one of the 2 lines

  • 22 April 2017
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On 2/27/2017 I ported two numbers to TMobile and signed up for One all in, which I have maintained continuously. I submitted the 2017 Tax time switcher rebate online on 2/28/2017.

 

On 4/8, the rebate of $150 was denied for one of the lines with a very generic explanation "The 10-digit T-Mobile wireless number you submitted has already been used on a rebate. The terms and conditions of this offer specify a limit of one rebate offer per wireless number."

 

This line was with ATT for over 8 years before switching over to TMobile in 2017. The line should have qualified for the rebate and there was no rebate already issued for this line/wireless number.

 

What can be done to have TMobile check why it was denied?

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Best answer by po'edcustomer 24 April 2017, 22:11

Update: Got my $300 dollar card today in the mail, even though for one of my two lines, it shows denied. So the Social Media rep on FB was correct.

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It appears that multiple rebates are combined so that only one card for the total amount is processed. The other lines show denied; I guess because there is no other option in the system. But to verify that all your rebates are approved, send a private message via facebook to the social media team. That is what I had to do and had an answer within the hour (not sure if they work that fast on the weekend).

Update: Got my $300 dollar card today in the mail, even though for one of my two lines, it shows denied. So the Social Media rep on FB was correct.

Userlevel 5

It's definitely an imperfect system limitation. 😥

Glad it worked out though!!!!

-Lauren

Userlevel 6
Badge +14

Hey @fsid  were you able to get this taken care of? If not, can you try reaching out to our T-Force team to see if they can revisit this for you and get this resolved?

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