Question

3rd Party Charges

  • 27 October 2020
  • 1 reply
  • 59 views

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I have a simple choice plan for the past 7 years. I am going through a divorce and my wife has already  gone to another provider. However I just noticed that I am still getting the 3rd party charge for, I believe, her google music subscription. I understand the normal process is to go into the app and cancel it that way. However that is not an option for me. I currently have a restraining order in place for her so there is no way to communicate to solve this issue. How do I have this charge removed and future charges stopped?


1 reply

Userlevel 7
Badge +13

Have you called Tmobile customer service or reached out to one of Tmobile’s social media platforms using messenger?

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