611 "unable to answer"


It seems there is no way to contact customer service. The app doesnt work and 611 says you are "unable to answer my call"

3 replies

Userlevel 7
Badge +12

what are you trying to contact them for?

You can also try and reach them through Twitter and Facebook.


Unable to reach a person at 611. But I see an outage map and believe service may bedown in the entire NYC region.

I dont have twitter or facebook. 

Userlevel 7
Badge +13

Last time I needed to call Customer Care, they weren’t open 24 hours due to COVID.  It is past 7AM ET now though.  Customer Care should be available to take calls.