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Account paid in advance canceled

  • 10 August 2018
  • 3 replies
  • 7 views

Hi everyone,

When I opened my Tmobile account, I paid three months in advance and I was told that I wouldn't have to make another payment until after these three months. However, today, after the first month, I received a text saying that my account had been canceled because my payment was due. Has anyone else had this problem?

Thanks.

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Best answer by ana1610 13 August 2018, 21:19

Hi Amanda,

I went by a T-mobile store and the problem was solved on the spot, although I don't really know what the problem was. It was definitely not a problem with my bank account, since I paid in cash.

Thank you very much for your reply!

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I'm so glad you were able to get it taken care of. Super odd considering you paid in cash, though!

Thanks for the update!

Hi Amanda,

I went by a T-mobile store and the problem was solved on the spot, although I don't really know what the problem was. It was definitely not a problem with my bank account, since I paid in cash.

Thank you very much for your reply!

Woah, something doesn't sound right, @ana1610​! Let's see if we can get to the bottom of this!

  • Do you have a postpaid account?
  • Does your bank account confirm the three-month payment that you made?
  • Did you ever see the total credit balance on your My T-Mobile account when your account is active?
  • Have you called Customer Care about this yet? If so, what did they say?

There's a possibility that you had a credit balance on your account for too long and a refund was processed, but I can't be for sure as Community Managers do not have access to customer accounts.

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