Question

Account still locked after two months while in process of account being "upgraded" to Rebellion

  • 4 January 2022
  • 0 replies
  • 18 views

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How long does it take for a legacy account to get switched to the new T-Mobile system Rebellion?  My number has been locked since mid-November.  Can’t switch plans or carriers because of this!!! 

 

I have talked to multiple agents (appx 8 hours spent on phone and about 2 hours in a physical T-Mobile store).  They have no timetable for when my account will be upgraded and no work-arounds.


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