Activate SIM as new line?

  • 2 December 2019
  • 2 replies

I bought a new phone at the Apple store, and they gave me a T-Mobile sim card with it, which I put in the phone.  How do I activate this SIM as a new line?  I can see options on the website to order a new SIM (which seems unnecessary) or to change the SIM for an existing line (which I don't want to do).  I even tried ordering a SIM with the hope that it would give me the option to change the SIM to the one I just got, but it doesn't work.  It seems crazy that there would be no way to do this.  Do I have to call support?


Best answer by syaoran 2 December 2019, 14:38

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2 replies

It's too bad that the website doesn't have this information, and in fact encourages you not to contact support by warning of a $20 fee (which seems not to apply to this situation).

Userlevel 7
Badge +15

You need to contact Customer Care to activate any SIM that is sold unactivated. You should be able to call 611 from the unactivated SIM to reach Customer Care.