add an administrator to my account

  • 28 August 2019
  • 2 replies


How can I add another administrator to my account?


Best answer by terracotta333 28 August 2019, 19:23

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2 replies

Userlevel 7
Badge +14

Call Tmobile customer service.

Userlevel 1


We can help you out on it.

Billing Responsible Party & authorized users

- Billing Responsible Party & authorized users

Set up line permissions

- Set up line permissions

Via Self Help

Primary Account Holder: Manage the account and all lines on the account, plus set permissions for other people on the account. The PAH is set as part of the My T-Mobile registration process. If you need to change the PAH, contact us.

Full Access: Manage the account and all lines on the account.

Standard Access: See basic account information and details for your own line.

Restricted Access: See basic account information and a usage summary for your line.

No Access: No access to My T-Mobile.

Set up permissions

  • Log in to My T-Mobile.
  • Click your name at the top right >  Profile.
  • Click Line Settings.
  • Select the line of service you want to edit.
  • Click Permissions.
  • Select the level of permissions.
  • Click Save.

Or Calling our Community Expert:

Adding or removing authorized users

If you're the BRP (Billing responsible person) and you'd like to add or remove authorized users on the account, give us a call by dialing 611 from your T-Mobile phone. For Business & Government accounts, either the BRP or an authorized user can give us a call to make updates to the list of authorized users. (Not calling from your T-Mobile phone? See additional ways to Contact Us).

At T-Mobile, account security is a priority. When you call us, we'll need to:

  • Send a one-time PIN to your device to verify that you're the BRP.
  • Verify the following information:
  • Your name
  • Mobile number or account number (Find your account number.)
  • Account PIN/passcode (Learn how to Set up your PIN/passcode.)

Hope it Helps =)

Give us a call

Customer Care & Technical Support available 24/7

Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time

From a T-Mobile phone: 611

From another phone: 1-877-746-0909

Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily)

While roaming internationally: +1-505-998-3793

Prepaid Support

Activate your account: 1-877-778-2107

Manage your account: 1-877-778-2106

Refill your account: 1-877-720-5195