I have been trying to change my billing and e911 address for well over a month. I get this error message when attempting it through My T-Mobile profile: "Sorry, we couldn't find your address. Please try again. The address is invalid." It is absolutely a valid address. It is my physical location street address that is rejected. I have asked customer support to override the database and enter my actual address but they get the same error and tell me they'll submit the request to other staff that should be able to fix it. I've spent way too many hours on the phone with no progress on getting this fixed, instead my request keeps getting ignored. I've made the request several times and never get anywhere. Is there a contact I can get in touch with that has the authority to override the database being used to validate addresses? I assume T-Mobile uses the USPS database to validate addresses which is inadequate for my zip code since there is no home mail delivery. USPS only maintains P.O. Box addresses in their database at my location. It is completely unacceptable to use a P.O. Box address for e911 or PPU.
Best answer by tmo_amanda
Again, I'm so so sorry you're continuing to get the run-around for such an important issue.