I submitted my reimbursement request on June 5th and I was told that It may take 8 weeks. Now it is almost 15 weeks but I have not received anything. Last week, I visited their website to check the status and found out the status as processing error.It also gave me an option to click to "Start where I left off" and when clicked, it gave me a message that someone will call my cell phone number soon. I have not received any calls, I have been clicking on the button almost everyday since last week but still have not got a call. I call their number 1-888-390-6867 on Switch2tmobile.com and nobody picked up after being on the phone for over an hour. I called the customer service from my phone using 611 and the person did all kind of research for a long time and then transferred me to the rebate center where nobody picked up my phone after listening to the music for an hour. So, here I am trying to get an answer. I switched my line from Verizon and I already made the payment to Verizon for their phone. If I had known I would never switched the phone from Verizon. I have been a customer with T-Mobile for a long time and this is what I get for being a valued customer.
It is important to mention that I went to T-Mobile store to submit the request. One of the T-Mobile associates help me to submit the request for me. I am not sure why there is a processing error.
Below is the message I get when I click on the option and I am still waiting for a phone call to help me with it: