I have been a T-Mobile customer for 16 years and every time I make a change to my account; it doesn’t happen until I do a follow-up call to you all. I am a Magenta 55 customer at this time and I initially had two phones on my account. In April 2021 that changed and I confirmed everything with the agent after the changes were made. My mistake was that I didn’t follow-up with a phone call to T-Mobile the following month to make sure the change went in as I have done in the past because of my in-depth conversation with the agent after the 2nd line was dropped from my account. I have just gotten off of a call with a supervisor in the Charleston call center, Andrew W. #12455931, who has informed me that he would have to reach out to the 3 different centers that handled my call in April to listen to the recording and get back with me before being able to make account adjustments from April to now with a possible callback date of October 4, 2021. He also informed that he could do a 60-day or possibly do a 90-day account dispute to make account adjustments for 3 months.
To have to go through every time a change is made to my account is ridiculous; me, the customer having to follow-up with T-Mobile to make sure you all have actually implemented the changes I requested. It absolutely makes no sense that I would be on a family plan with one phone and nothing in your system flagged it after all these months!!
WHAT MUST I DO TO MAKE SURE THIS DOESN’T HAPPEN TO ME AGAIN??