I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn’t get the warranty they won’t help me. Very poor customer service. I’ve been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don’t care.
How did ypou get this phone without the warrenty? Should have been a one year warenty (if you got it from T-Mobile) If you didn’t get it from T-Mobile, the problem is between you and the seller or Samsung.
Yes, I got the phone at T-mobile. I spoke with numerous support chat people and a manager and they all said the same thing, if you didn’t purchase the extra warranty….then no warranty. That was reiterated to me numerous times.
Userlevel 7
+14
You still have a one year warranty through Samsung so you will need to send it to them for repairs.
Well, the T-mobile representative called there. They wanted me to send it in and they would send it back…..ten days. I called Samsung and they suggested going to Best Buy because they offer Samsung repair.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.