I am currently on a t-mobile business plan and wanting to upgrade my iPhone using the Apple iPhone upgrade plan. I have done this the last two years with the same t-mobile plan without, however now the app fails to confirm my carrier. I am asked to enter my cell phone number and the last four digits on the primary account holder's social security number (me) but when I do, I get an error that the "feature is not available right now" ... however when I friend did the same thing his worked. He is a regular t-mobile customer, not business.
How can this be fixed?
Best answer by tmo_amanda
I've read each of your posts and I'm sorry there has been a lot of confusion with no real answers. From digging into this more, I've found that most business accounts don't qualify as an eligible account type to participate in the iPhone Upgrade Program through Apple even though most have been able to do it previously. It looks like a lot of you have been switching your account types and that has been doing the trick. I'm going to pass along this thread to my Apple partners for feedback because i know this is something a lot of our business customers are not a fan of. I'll keep you posted with any updates.