Am I wrong to think that T Mobile does not care about current customers once they are on the hook? Specifically the BOGO offers it uses to lure more people in. I get it. I understand that a larger customer base equals more revenue for the company but what about the people that got them where they are? When I switched over from Big Red after 19 years I was not In a place financially to take advantage of BOGO. Now that I am ready its like, to late. you're an unfortunate customer now.
At the risk of sounding ungrateful I must say that a meager free doughnut or something of that sort has that resounding "Let them eat cake " feel to it. C'mon TMO you want to set a trend that assures real customer satisfaction. Treat the customers you have like customers you want.
We want BOGO too!
Best answer by gramps28View original