I paid a visit to the Community earlier this month. When I signed up for the wrong plan and was told to wait til the plans term was over. Since the balance is non transferable.
Ok, so I waited n requested an upgraded plan online. 1.5 hrs before my original plan expired.
I got a msg. from Tmob. Saying, " It would take 2 hrs to set it up ". That was at 10:30 my time. I kept checking in and my plan was not changed.
I did not want to pay for the old plan and get stuck again.
So, instead of changing the plan, they cancelled my upgrade order n suspended my service ????
What gives ?
Can someone tell me how to get this simple upgrade, accomplished ???