Question

Auto pay

  • 25 November 2021
  • 2 replies
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How do I change the date for auto-pay? (By selecting edit I can change the payment method but don't see an option to change the date of the payment). Thank you.


2 replies

Userlevel 7
Badge +14

The date is based on when you signed up.  A billing date change has to go through Customer Care.  Any change in billing date will end up with at least one pro-rated month of service due to the adjustment.  There are no guarantees that the change in billing date can even be made before the next bill generates.  The sooner you call Customer Care and make the request, the sooner you will know when the change can be expected to take effect. 

Userlevel 7
Badge +13

To add on it needs to be at least 10 days from current bill date.

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