Some basic details to start: I am pre-paid, with auto pay set up to go through monthly. The payment method is valid, and lately I haven't had issues with auto-pay doing its thing. 4 or so times in 2019 I'd receive a text alert that I was past due, but the auto-pay would go through that day and I never lost service (that I could tell).
For this next billing cycle, I was already paid for December and good through 12/31/19, and the next auto pay was set up for 1/1/2020. However, I lost cell service once it turned midnight January 1st. Once I had wi-fi access again a few hours later, I was able to manually add money to my account but then the auto pay went through at 8am and now I have two charges from my bank account. Of course I can use that for the next billing cycle, but I keep close tabs on my budget so I would've preferred to just have the one charge.
Once I had service/data again later on 1/1, I received a few texts from T-Mobile between 8:00am-9:00am EST: two stating that money was added to my account, two that I was now paid through 1/31/2020, and one that my payment was past due.
I set up the auto-pay for convenience but this has happened a few times since being with T-Mobile, and I'm starting to think that I shouldn't have set it up or that I need to adjust something with auto-pay.
Has this happened to anyone else? Is auto pay set up to only go through after 8am? Is there something I need to adjust or do to prevent this from happening periodically?
Thanks in advance for any help!
