I've been having a number of issues with my bill this month. I had put 2 months worth of money onto my balance, but when I went to go and pay my bill with that prepaid balance (which is correctly showing on my account) I noticed I couldn't use that balance.
I figured I'd just pay my balance from my bank account and worry about figuring out how to use prepaid next month, because my bill is due today. But when I went to pay, I noticed that despite using the same payment method I've always used to pay my balance, all I did was add that money to my available prepaid balance!
Its probably safe to assume that, that's my fault, so I figured I'd just setup Autopay since that seemed to be the only viable way of using my Prepaid Balance. But whenever I go to setup Autopay, no matter what settings I tick, the Continue button is CONSTANTLY greyed out and refuses to let me actually set it up. I've tried raising the default amount of money Autopay will take, but that didn't help. I've tried changing the date further out, but that didn't help. I know my payment method is valid as I just used it to (accidentally) put more money on my Prepaid Balance.
So what do I do? Autopay won't let me setup. My Prepaid Balance has 3 months worth of money on it and I seem to have no way to access it to pay this month's bill...
Best answer by syaoran
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