i just switched from sprint to t-mobile and it was truly a painful experience on the sprint side. after 5 hours in the store and more than a week later - it looks like we are finally successfully set up.
when i finally got into my t-mobile acct, i attempted to set up auto pay. when i was finished, it said i had successfully set up a “payment agreement”.
i received a credit on my account today from the store for all of our trouble. when i go to look at my account, my balance due is less than what my “payment agreement” is set up for and there is no option to cancel it. so how do i cancel it, so that it will pay what is due today and not what it was set up for 2 days ago? i just want to cancel the “payment agreement” and set it up for autopay!!!!