Question

Bait and switch to keep me as a customer


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Hi, I just spent over an hour, in first trying to cancel and go with another provider (Verizon) to being convinced with a better deal, then transferred to sales, to tell me that deal did not mention additional charges for account activation fees and a new phone charger fee. This is disingenuous and illegal bait and switch technique, not to mention, now you have lost a loyal customer.


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