Bait & Switch

  • 2 October 2023
  • 4 replies


My family and I are victims of this bait and switch. We were assured they would accept a transfer from CSpire, have the “T-Mobile on me”, My husband traded his Iphone 14 for a T-Mobile 14, so we still had to pay the difference at CSpire. Not a big deal since this new phone was supposed to be free. I got a 14 as well, and we gave them our old phones. My children’s phones were cracked so they got IPhone 13s. We were told our bill would be $225 with discounts on autopay, home internet, and the 4 lines. First bill was that much but we also had a $100 credit. 2nd month they have us paying for our Iphone 14s for $35/ month and our 2 13s. WE thought we would be happy here, with no hidden fees, but when you’re told one thing over and over at the store, then the bill is $75 more than you were quoted, we are not satisfied customers. 





Best answer by syaoran 2 October 2023, 13:41

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Userlevel 7
Badge +15

Any billing and promotion related issues need to be addressed with Customer Care by calling 611 from your T-Mobile number or by sending a DM to T-Mobile on either Facebook or Twitter.  

Userlevel 7
Badge +14

If you're talking about carrier freedom promo there's only a few that Tmobile pays off.


You were scammed and Good Luck Chuck contact and customer service this is why I will never do auto pay besides the fact as soon as you update it messes up your phone so there's certain things that don't work again that you actually need I'm about ready to go back to Verizon

I switched from a $14 a month plan to T Mobile for a promotional phone and was told by the rep my bill would be $40 a month… surprise!! Bait and Switch it was almost DOUBLE - $75 per month. I called customer service NUMEROUS times. THEY DON’T care! I did a get an Awww…. that’s too bad. comment. But NO accountability by T Mobile to stand by what their salespeople are selling their customers. A class action lawsuit would at least bring the issue to T Mobile and hold them accountable for their illegal business tactics. This is fraud!

Now I’m locked into a contract. By the comments and posts here - this is NOT unusual business practice for T Mobile. As soon as my contract is up I am gone.