Being charged fees and taxes on old addresses

youre getting billed for 3 different residence or the bill is being sent to 3 different locations?

I'm being billed for 3 separate residences. 

so you have been paying triple what you are supposed to be paying?

you will need to contact TMO either through calling in or the recommended would be through either Facebook or Twitter..higher tier support with the last two.

Thank you so much! I will contact them now. 

if youre going the Twitter/FB route you can go to the bottom of the page here and there will be their logos to select and go right to them.

Thanks again, you've been very helpful!

Omg. I thought I was the only one. Do you mind telling me what solution they gave you? They don’t seem to want to help much other than issuing me a one time credit of $10 … as if that amount totaled near to what they already took. Not sure how this is even possible or legal. Disgusting to see I’m not the only one this has happened to, who knows how many other thousands of customers are being wrongfully billed/taxed. 

I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven’t lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change your E911 address. This address allows emergency services to determine the location of each phone or device, in case they need to call 911. 

I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven’t lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change your E911 address. This address allows emergency services to determine the location of each phone or device, in case they need to call 911. 

I realize that this thread is old, however, I have the same problem.

I have not tried to rectify it but will soon. I noticed the charges for three different addresses, one of which I have not lived at in over twenty years. The fees average around $17.00 a month and who knows how long they have been doing this.

I looked back over a year of statements and they are all on there, so I can only assume that they go years back.

Other than “Saltina”, has anyone else succeeded in getting any type of refund?

I think more of a class action lawsuit would be appropriate. I love T-Mobile, but they have been in hot water before over false or inaccurate charges.

This is also happening to me.  Being billed taxes and fees on addresses dating back to 2006.  T-mobile will not give me my old statements so I can verify what the charge me.  They keep promising the statements, then nothing.  When I first complained about this, they offered to refund me for 3 months of overcharges.  When I said no, you need to refund me for all the overcharges, they changed their story.  Now they are saying the taxes are “included” in my monthly plan.  Yet there are separate line items for them on my bill.  They talk in circles.  I’m so pissed about this.  I’m considering going to the Attorney General for my state.

This is happening to me too!

wondering if I need to cal TM to get resolution.?

if anyone did , how did you get refund that was satisfactory to you? 

On going. Been being charged for 6-7 yrs statement & full bill detail online. Any resolution for you?

I just looked at my bill and saw I’m being charged for a state that I had not lived in for eight months when I signed up with T-Mobile. I believe they get the 911 address from your phone when you transfer things over from the cloud. I’m all in for a class action lawsuit if I don’t get my money back. I will keep you posted 

Im noticing that too on my bills. I havent lived in my old address since 2012 and have been paying double taxes for that long omg. 

Hi, did anyone got full charges for all years refunded by TM?

This is “saltina,” and I am on the phone now again, a year later, and having to get another refund because the 911 fee for the address is still being charged to me along with addresses being mislabeled to other lines, and overcharged on taxes. I hope it is done correct this time, and I told them if this doesn’t get addressed, class action lawsuit is coming I’m sure. 

Yes, I had to do this twice in two years already. First refund was $216 and a few days ago, $150. I will keep calling if they don’t fix it. 

Omg I just noticed I am being charged for old addresses, we definitely need a class action if this has happened to others.

This has happened to me and my husband. Finding out now that we have been paying for an extra line first with sprint then t mobile . It's under taxes and it's my husband's old address but he never lived there when he got the phone plan. So been paying this for almost 20; yrs ! I am getting proof and would be in for a class lawsuit let's get it done now