I used to be able to make my payments over the phone or online without having to talk to someone. Now the only way I can make a payment a is through an agent or in person, BUT YOU NO LONGER HAVE 24HR HOUR CUSTOMER SERVICE!!! So if I forget to make my payment and have to go to work at 3am like I do every day I'm stuck without a phone because your site isn't working properly, your app has never worked for me, and you don't someone available to help me. Fix this issue ASAP.
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