Solved

Billing cycle = 1day

  • 8 March 2019
  • 6 replies
  • 6536 views

Why would my first bill, with a full month's of service charges have a period of "Feb 26, 2019 - Feb 26, 2019"?  Thanks for any help understanding.

icon

Best answer by coercionshaman 11 March 2019, 18:34

Spoke to a supervisor at 1800TMOBILE.  T-Mobile uses a billed current system.  The bill payment is due during your current cycle each month for 'post paid'.  For example, if my billing period starts on the 4th of each month, my payment for the current cycle is due 10 days before that period expires.  The date on the  first bill only shows the original days before the cycle.  She stated that the first bill is generally incorrect.  Starting with my next bill (and after the system will have caught up), it will reflect the correct cycle that I am in such that the bill due in April on the 25th (my second cycle) will reflect the billing period as 04April19 - 04May19.

I will watch the next bill.  If that is how it appears, then it would seem the first bill confuses their system and that should be fixed.

As a side note, the customer care was very good in this particular instance.

View original

6 replies

I don't understand why that would happen in the first month. Did you get a 2nd bill covering 2/27/19 to 3/26/19?

If you terminate your service or port out on the first day of your billing cycle, you'll get billed for the whole month.

No, I did not terminate anything.  I did not get a second bill.  Very weird.  Presumably a typo or billing system error, but it would be nice to have T-Mobile confirm the error. 

The following is pasted directly from my bill (with account number hidden):

Bill period

Feb 26, 2019 - Feb 26, 2019

Account

nnnnnnnn

Page

1 of 4

I just got one for two days of service myself.  Seems rather... wrong.  I haven't called yet, but I wonder if the explanation will be that this is where your billing date falls and your last bill will be for less by the same rational?  Still don't agree that it should be that way, though, considering you may never leave to recover it.

I've never really gotten a first bill from T-Mobile. T-Mobile inherited my account when they bought Powertel. I could understand a bill that had a prorated amount for a partial first month plus the next month but not a one-day billing cycle at full rate.

Spoke to a supervisor at 1800TMOBILE.  T-Mobile uses a billed current system.  The bill payment is due during your current cycle each month for 'post paid'.  For example, if my billing period starts on the 4th of each month, my payment for the current cycle is due 10 days before that period expires.  The date on the  first bill only shows the original days before the cycle.  She stated that the first bill is generally incorrect.  Starting with my next bill (and after the system will have caught up), it will reflect the correct cycle that I am in such that the bill due in April on the 25th (my second cycle) will reflect the billing period as 04April19 - 04May19.

I will watch the next bill.  If that is how it appears, then it would seem the first bill confuses their system and that should be fixed.

As a side note, the customer care was very good in this particular instance.

Thanks! I talked to support and they were helpful for me as well, apparently first bills are confusing and generate a lot of support calls....

Reply