Question

Calling a US number when they are overseas results in charge

  • 22 June 2022
  • 9 replies
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My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone numbers.

Everything I have seen here on this forum and elsewhere says this should not happen. But the customer support person I spoke with says it has always been this way. 

Is this true? Should I be charged for a call I make to a US number, if that person happens to be overseas?


9 replies

Userlevel 7
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might depend on which plan yall are on..

 

 

personally my son is currently in Japan and keeps his phone in airplane mode while connected to wifi..all calls he makes are via Facebook messenger to fully avoid any charges period.

 

https://www.t-mobile.com/coverage/international-calling

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Make sure I understand. Your son, in the USA, called the USA number of someone who was traveling abroad and his (your son’s) phone got charged $3.00/min? I don’t see how this could happen.

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We're on Magenta Max, and my child was charged $0.25/minute for calls recently while in Europe.  But they are not on an international data pass. I think it's free if on an international data pass.

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@drnewcomb : Yes, that is correct.

HickoryJunction and fireguy_6364: Yes, I understand that I would be charged if I’m calling from another country to here. I’m talking about calling from the USA to someone else who is abroad (but who has a USA cell phone number).

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@drnewcomb : Yes, that is correct.

HickoryJunction and fireguy_6364: Yes, I understand that I would be charged if I’m calling from another country to here. I’m talking about calling from the USA to someone else who is abroad (but who has a USA cell phone number).

 

This is bizarre. Can you go to your account records online and confirm the details of the call? Some foreign carriers assign roamers a temporary local number that can be used as long as you roam their network. (This happened to me in Indonesia.) You can give that number to your local contacts so they don’t have to call the USA to reach you. Could it be he called such a temporary local number. If he called the US number and T-Mobile won’t correct it, I’d complain to the FCC.

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@drnewcomb I have confirmed in the usage records that the call was specifically to a US cell phone, area code 253… however, it shows up as a call to Israel because the person with the cell phone was traveling there at the time:

 

I agree that this seems very wrong. T-mobile support said that they would reverse the charge this one time, but that in the future, we should use Skype or FaceTime or some other app to call people overseas. But again: How are we supposed to know if someone we’re calling is out of the country?! 

Same, here just got off customer service. I had a call on my bill to a US number, yet the destination was given as “Germany”. Four minutes for $12… 

When I asked for an explanation, customer service was telling me that the person must have been in Germany. I then said that this didn’t make sense -- I was calling from my US number in the US to another US number. How would I be able to know where that person was and why would I have to pay for this person to be abroad (as opposed to the person who was receiving the call). They just said that this is the policy and that I could block international calls if I wanted to (which of course doesn’t make any sense). 

In the end they refunded me the $12 as a “one time” courtesy but clearly that “policy” can’t be right or legal. 

So as a person who has worked for cell providers, T-Mobile isn't charging you these fees. The other country is. Essentially there is a reason when you go on line it says you have the ability to call 200 odd countries is because those are the ones that have negotiated with your cell provider for an agreed upon price usually with T-Mobile what I've seen is 3 dollars to call a number over seas and 25 cents to call from there to the U.S. 

I get the frustration but essentially if T-Mobile didn't have the agreement they are charging you for it could be way higher. Off the top of my head from playing with the web site Cuba has vastly different rates 2 dollars a call when you traveling there and I believe 6 a minute here to there.

@Becs g Thanks for your response. However, even though I doubt what you say is correct, this is not the issue here.This is not about roaming abroad or calling a foreign number. I -- and the previous poster -- were not calling a foreign number. I was calling a US number from my US number while being in the US. I.e. I should not be charged any fees for calling a foreign number, because I simply did not. 

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