Question

Calling a US number when they are overseas results in charge


Badge

My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone numbers.

Everything I have seen here on this forum and elsewhere says this should not happen. But the customer support person I spoke with says it has always been this way. 

Is this true? Should I be charged for a call I make to a US number, if that person happens to be overseas?


6 replies

Badge

@drnewcomb I have confirmed in the usage records that the call was specifically to a US cell phone, area code 253… however, it shows up as a call to Israel because the person with the cell phone was traveling there at the time:

 

I agree that this seems very wrong. T-mobile support said that they would reverse the charge this one time, but that in the future, we should use Skype or FaceTime or some other app to call people overseas. But again: How are we supposed to know if someone we’re calling is out of the country?! 

Userlevel 6
Badge +9

@drnewcomb : Yes, that is correct.

HickoryJunction and fireguy_6364: Yes, I understand that I would be charged if I’m calling from another country to here. I’m talking about calling from the USA to someone else who is abroad (but who has a USA cell phone number).

 

This is bizarre. Can you go to your account records online and confirm the details of the call? Some foreign carriers assign roamers a temporary local number that can be used as long as you roam their network. (This happened to me in Indonesia.) You can give that number to your local contacts so they don’t have to call the USA to reach you. Could it be he called such a temporary local number. If he called the US number and T-Mobile won’t correct it, I’d complain to the FCC.

Badge

@drnewcomb : Yes, that is correct.

HickoryJunction and fireguy_6364: Yes, I understand that I would be charged if I’m calling from another country to here. I’m talking about calling from the USA to someone else who is abroad (but who has a USA cell phone number).

Badge

We're on Magenta Max, and my child was charged $0.25/minute for calls recently while in Europe.  But they are not on an international data pass. I think it's free if on an international data pass.

Userlevel 6
Badge +9

Make sure I understand. Your son, in the USA, called the USA number of someone who was traveling abroad and his (your son’s) phone got charged $3.00/min? I don’t see how this could happen.

Userlevel 6
Badge +13

might depend on which plan yall are on..

 

 

personally my son is currently in Japan and keeps his phone in airplane mode while connected to wifi..all calls he makes are via Facebook messenger to fully avoid any charges period.

 

https://www.t-mobile.com/coverage/international-calling

Reply