calls from jail

  • 6 October 2021
  • 36 replies

Show first post

36 replies

First and foremost I would love to add fuel to this fire..…


Someone I care about was recently incarcerated and for over 24 hours i went crazy thinking they hadn't even attempted to call me. Well to find out by one of their family members they had CALLED ME NON STOP felt like a blow to the face. So I researched this and the next day decided to call tech support, while I quoted most of your guys issues, I was given the run around. So I hung up...and was texted by tmobile the problem didn't exist/should be resolved...I didn't buy it. So I went into VERIZON and mid having convo I actually recieved first call ever from loved one.... so I left assuming problem was resolved. Since then have recieved ZERO CALLS BUT CAN SEE I MISSED ATTEMPTED CALLS...IM GOING TO TAKE THIS AS A SIGN...ONLY CALL I RECIEVED WAS LITERALLY IN VERIZON BUILDING READY TO SWITCH. AND TO TOP IT ALL OFF, I LEFT AND DIDNT SWITCH AND GAVE TMOBILE The BENEFIT OF THE DOUBT..…



I’m convinced it’s a T-Mobile issue.

Right u are, only tmobile too...

Have anyone figured this out yet? This is completely frustrating not being able to talk to my loved ones that’s incarcerated I tried to talk to gtl and t mobile nether one of them have any idea what’s going on I’m about to just switch over it’s just t mobile atp

This is disheartening to see how long this has been a problem and T-Mobile still hasn't bothered to resolve it.  I also called T-Mobile tech support with the exact same issue and was told that it was because I had enabled an app called Scam Shield.  I had never done that but they told me they had disabled it and reset my phone and I was able to receive one call.  Now, I am back to the same problem and it doesnt even show the attempted call in my history at all.  Perhaps T-Mobile has gotten so big that they dont care if they lose customers.  Sad but customer service is a rare commodity now.

Y’all mind as well get new phone because there not going to help I went into t-mobile store talk to support tec on Facebook done everything and still in the end I have get new phone

Literally just started having this problem a few days ago with me not being able to accept my husbands call.. I’m receiving his calls but when it’s time to push “0” to actually accept the call it never goes through as I’m pushing “1” a zillion time until the call hangs up.. I have not been able to communicate with my husband over the phone.. what upsets me the most is that we’ve had a death in the family and I wasn’t able to tell him over the phone I had to email him.. its hard already is with him being away but its one thing not being able to grieve properly hearing his voice.. I’ve been with T-Mobile for quite some time now.. and everything that everyone has pretty much said about them telling us to restart the phone and to take the scam shield off has not worked. No other options were offered to me with the extra stress they have caused me.. I should’ve been reimbursed on my phone bill for a month or confiscated for the hassle I’m having to go though.. So to anyone who’s still experiencing this don’t waste your time calling technical support.. just go ahead and switch services to save you time, which I’m in the process of doing right now.  

I’m having the same problem for the past two weeks calls don’t go through. I called securus  I called to T-Mobile and nobody could solve the problem. It’s very frustrating when you cant receive calls from your love ones that are incarcerated. I even change my phone still the same problem 

I have been having the same issue on one of my Tmobile numbers and the other one is working Fine. But in the scam shield  app, there is a place that allows you to add numbers to always receive calls from. I don’t know if it will work yet, BUt I am trying it right now. I added GTL number to always allow and I am waiting from my Husband to call that number.  Lets keep our fingers crossed

Been having same problem with tmobile with receiving calls from inmate. Called prison, icsolutions tech support, tmobile tech support to file 2 trouble tickets. I finally gave up and purchased 2 Vtech handsets with voice over internet protocol landline. Landline service provided by Xfinity for less than 10 dollars per month. Have received all calls from prison facility!!!! with much much better quality.

I also am having this issue for the last couple days. It isn't every time my husband calls but he said he tried to call me 2 times yesterday and I didn't answer. I don't show any missed calls from him and my phone never rang. This is an issue that needs resolved (last thing I need is my hubby thinking something crazy!)... And when your in there you always think the worst! 


Its because they have issues with their DTMF / Touch Tones working. I have been dealing with this issue for a year at me work, T-Mobile has been absolutely useless to help.


For us, patients are calling to complain in droves because they have an iphone or android and press options on our IVR and nothing happens. They have to hangup and try the call again. Sometimes as many as 5 or more call backs are needed before their tones are registered. I got a T-Mobile line of service to test and called not only our number, but the local hospital whom we have no technology ties to. I reached out to T-Mobile to complain and after back and forth, they told me it was “an iphone issue” and closed my ticket. So I went and bought a T-Mobile android phone and duplicated the issue. I then got another Android phone and duplicated the issue yet again. I also had a coworker with T-Mobile try and duplicated yet again. They came back claiming the issue was now with my Nord N200 device being “international” and “not supporting VOLTE.”. I explained that this is a USA phone, with all the carrier updates, and on the phone screen it clearly shows VOLTE in the corner. They then told me I would have to have our patients call to complain about the issue because they can’t create a larger ticket unless people call to complain. Never mind that a large amount of our patients are older, and don’t have the patience to reach out to T-Mobile. Plus, they will just be told to “try wifi calling” (which doesn’t work), or “Reset their network settings” which will clear out all their wifi saved networks and create even more problems, and “reboot the phone”. Its honestly a joke. I have never had this issue with my Verizon phone, and my boss at AT&T with no problems.