calls from jail

First and foremost I would love to add fuel to this fire..…

Someone I care about was recently incarcerated and for over 24 hours i went crazy thinking they hadn't even attempted to call me. Well to find out by one of their family members they had CALLED ME NON STOP felt like a blow to the face. So I researched this and the next day decided to call tech support, while I quoted most of your guys issues, I was given the run around. So I hung up...and was texted by tmobile the problem didn't exist/should be resolved...I didn't buy it. So I went into VERIZON and mid having convo I actually recieved first call ever from loved one.... so I left assuming problem was resolved. Since then have recieved ZERO CALLS BUT CAN SEE I MISSED ATTEMPTED CALLS...IM GOING TO TAKE THIS AS A SIGN...ONLY CALL I RECIEVED WAS LITERALLY IN VERIZON BUILDING READY TO SWITCH. AND TO TOP IT ALL OFF, I LEFT AND DIDNT SWITCH AND GAVE TMOBILE The BENEFIT OF THE DOUBT..…

SCREW THAT. SWITCHING FOR REAL TOMORROW 

Have anyone figured this out yet? This is completely frustrating not being able to talk to my loved ones that’s incarcerated I tried to talk to gtl and t mobile nether one of them have any idea what’s going on I’m about to just switch over it’s just t mobile atp

Y’all mind as well get new phone because there not going to help I went into t-mobile store talk to support tec on Facebook done everything and still in the end I have get new phone

I’m having the same problem for the past two weeks calls don’t go through. I called securus  I called to T-Mobile and nobody could solve the problem. It’s very frustrating when you cant receive calls from your love ones that are incarcerated. I even change my phone still the same problem 

Been having same problem with tmobile with receiving calls from inmate. Called prison, icsolutions tech support, tmobile tech support to file 2 trouble tickets. I finally gave up and purchased 2 Vtech handsets with voice over internet protocol landline. Landline service provided by Xfinity for less than 10 dollars per month. Have received all calls from prison facility!!!! with much much better quality.

Its because they have issues with their DTMF / Touch Tones working. I have been dealing with this issue for a year at me work, T-Mobile has been absolutely useless to help.

For us, patients are calling to complain in droves because they have an iphone or android and press options on our IVR and nothing happens. They have to hangup and try the call again. Sometimes as many as 5 or more call backs are needed before their tones are registered. I got a T-Mobile line of service to test and called not only our number, but the local hospital whom we have no technology ties to. I reached out to T-Mobile to complain and after back and forth, they told me it was “an iphone issue” and closed my ticket. So I went and bought a T-Mobile android phone and duplicated the issue. I then got another Android phone and duplicated the issue yet again. I also had a coworker with T-Mobile try and duplicated yet again. They came back claiming the issue was now with my Nord N200 device being “international” and “not supporting VOLTE.”. I explained that this is a USA phone, with all the carrier updates, and on the phone screen it clearly shows VOLTE in the corner. They then told me I would have to have our patients call to complain about the issue because they can’t create a larger ticket unless people call to complain. Never mind that a large amount of our patients are older, and don’t have the patience to reach out to T-Mobile. Plus, they will just be told to “try wifi calling” (which doesn’t work), or “Reset their network settings” which will clear out all their wifi saved networks and create even more problems, and “reboot the phone”. Its honestly a joke. I have never had this issue with my Verizon phone, and my boss at AT&T with no problems.

I been on /off phone with the prison, securus tech n wit straight talk going on 3days.Theres several reasons i was given on why n several potential solutions to try. Heres a few:

*Make sure ur not u dnt have Google voice connected to ur phone 

*Make sure ur "screen spam" is off but u may still hafta call ur phone carrier n tell them u want the spam on medium or tell them the phone # is a valid # n want calls to come thru

*Add the # in ur contacts  They say if u do that it shld come thru 

****NOTE: Ive done all im listing n believe me so much more.I had my inmate added on contacts, block calls off,screen calls off,spam calls off,I uninstalled n reinstalled 20+times,signed outta Google,a different browser,etc etc, 32strait hours of etc,etc  Anyway

*Make sure the # is in contacts in every site as in Google,chrome,Android, etc  Whatever can save ur contacts u shld have them ea have ur contact list

*Soft reboot

*Hard reboot

*Shut on n off ur phone

*Everything n anything u can think to try.I was told turn on then off airplane mode for a few minutes n is where i was headin but ended up in app setting where i been 20x's already.So again,went into ea n every app makin sure notifications were on, phone on vibrate on the loudest ring tone available.The one thing i wasnt readin right,i jst assumed ..was permissions..i COULD NOT believe what i was seein. Im assuming bc this phones a 12 or 13  n has everything thats usually really nothing thats useless to most everyone including this updating it does every single night.Many times afterwords the phone acts out n does some pretty crazy.This time, it took over half of the 100+ apps n changed permissions.It wasnt easy getting those permissions back.It wasnt strait forward like it shudda been.I cant tell u how many other apps i had to open n grant permissions for, jst to get the phone privileges back to securus. I think the only 2apps that had permission for all was google n settings which i had a hell of if time finding the app that wld take most their permission away.

Sorry i drug this out.Cuuda as easily said "hey, make sure u check ur apps permission". Truth be told,i dnt even kno if thats what the issue was bc she hasn't called n we not gettin along that well right now i prob wldnt pic up if it did ring.So sad, really. There prob a few other things u can do....oooop.. ALREADY did hahaha. Been 2yrs since ur incident, 12 hrs since mine.Maybe u get get a chime when i push send  maybe u come back n give me a list Either way, hope ya figured it out,i hope i figured it out too!! Take it easy Have a nice day 

I’m having the same problem rn If you don’t mind by asking did you ever fix this problem? 

It’s wild to me that it’s been problems with T-Mobile and inmate calls for this long. I just recently started have problems. I get the incoming calls but I can’t select “1” to accept the charges. I’ve tried literally everything I’m sure my bestfriend thinks I hate him I haven’t been able to answer his calls for a little more than a month. It suck’s I can get the calls but I can’t accept it. And I don’t have the resources to just change phone companies right now. 

I been having the same problems. First that call Securus telling them that the calls were not coming through after 6 PM for some reason they told me had to do with T-Mobile so I called T-Mobile T-Mobile did a diagnostic check did everything everything came out good so they forwarded me to their senior technician to see if they can figure it out Unfortunately they were unable to figure it out so they transfer me to Apple Apple did a diagnostic and also did a screen sharing to make sure all of my settings for spam calling was off the Wi-Fi calling was off so everything came out good on there so I called T-Mobile again. I told him listen I’m not getting any calls past to talk and now when I get regular calls from iPhones, it comes up as FaceTime audio  And I wasn’t receiving calls for some reason past 6 PM. It was like I had only eight hours to use my phone. I was advised to do a network reset so I did that after that it was still not working so I would advise delete all my focus  Options I did that second option was transfer all my files and pictures to a computer or a laptop and do a factory reset and guess what it still didn’t work. So the next day I said you know what maybe the phone so I went to T-Mobile went and purchased the whole brand new phone  And it still doesn’t work so I’m unable to speak to my husband because the calls are not coming through and everyone is blaming everyone is blaming T-Mobile T-Mobile is blaming securest then T-Mobile is also blaming Apple the software update thing. No one knows what’s going on the problem is I still cannot receive calls past 6 PM so I need someone to give me an answer on what to do because I just spent over $500 that didn’t need to be spent. So there’s something wrong and someone needs to fix it.