so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else
Page 1 / 2
I am having the same issue it has been 6 days now and it's ridiculously frustrating nobody has answers. Did anyone get it fixed or what was your results?
Only for his call not anyone else it won't ring and will show missed call and voicemail notification.
I've tried everything been on phone for hours with gtl connect network, tmobile customer service even went out and bought the latest new phone, upgraded my plan to magenta, changed the sim.card out, and have no blocks no spam calls no do not disturb no airplane mode etc etc. I am beyond over this issue. Someone know anything?
Userlevel 1
I switched to Verizon right after I posted that comment and it was an immediate huge difference! I never have problems now unless they’re truly having an issue on their end but even then it just has him call one more time (so twice total). I would save yourself the hassle and switch! It was actually a lot cheaper right now for me to switch to Verizon anyways because they don’t charge for the phone every month like T-Mobile so it saved me $35 a month! And no worries for my boyfriend and I on calls. So much peace of mind. :)
Userlevel 1
I’m convinced it’s a T-Mobile issue.
Userlevel 1
I’m having the same issue. My boyfriend tried calling me 13 times last night and I got one call that actually came through. I called GTL and they said it’s showing like I’m blocking the call…… So today they said “it’s your carrier, have them take off the spam filters”. So I call T-mobile and they say there aren’t any and everything looks good. I in-blocked every number I’ve ever blocked just in case, and checked all my settings aren’t preventing anything. I got a couple calls from him today after that but none later on when he always calls. I’ve heard Verizon doesn’t have this issue. I’m beyond frustrated!
I've had so many issues with signal in my own home (in an urban area with plenty of signal) that using the phone for work has been embarrassing. Now having this experience with my brother who just went in a couple months ago trying to call on Christmas it's time to move on. What a hassle for all of you. I hope everyone finds a better alternative.
So many trouble tickets opened and I’m still having all the same problems mentioned here…I hope someone is reading this at T-Mobile and are willing and able to fix this terrible issue!
I’m having the same problems. I had no issues receiving calls from my wife in prison up until 4 days ago and now nothing will come through. I’ve turned off scam shield and scam blockers, done #632# multiple times, Securus even suggested adding their 866 phone number to my do not block list and still nothing. I even switched from Android to IPhone and still no change. I’ve have literally been on the phone with TMobile for like 8 hours over the past 3 days and still no change. I will probably have to go to Verizon now, this is ridiculous!
Literally having the same issue I dialed #632# and still not able to accept calls from my husband. My mother has T mobile and is able to accept calls and we have the same phone so I’m not sure. Judging from all these complaints nothing has been resolved
I’m having this issue, I receive the calls but am not able to press one to accept. I’m on the verge of getting a new phone. Did anyone find a fix for this?
Im legit having this issue. When I go to press 1 it doesn't go through. I reset my phone, power it off and nothing works. And coincidentally it happens on the weekends most of the time. I called securus before and they said it was a technical issue and it was resolved but it's been happening. I feel like it's my phone because it's 5g and I'm not in a good 5g network, but I changed my network and it still doesn't work. I feel like t-mobile isn't gonna be able to do shit. Securus even said they have issue with t-mobile, and at&t with connection issues. I'm not sure. I hope you figure yours out and it works for you.
calls from inmates do not ring and cannot accept by pressing ‘1’.
Been with T Mobile for 2 weeks and it quit working when I switched from Verizon. T Mobile does not care about problem and apparently will not fix. This is happening to hundreds of people with inmates in prison and is reason for me to dump T Mobile!!!!!!!!!!!! and go back to Verizon.
2 weeks with Tmobile and this is a showstopper with me. I will go back to verizon
9:32 PM
It is a recurring problem and nobody is doing anything about it. Many people are complaining.
For complaints go to calls from jail | T-Mobile Community
I also am having this issue for the last couple days. It isn't every time my husband calls but he said he tried to call me 2 times yesterday and I didn't answer. I don't show any missed calls from him and my phone never rang. This is an issue that needs resolved (last thing I need is my hubby thinking something crazy!)... And when your in there you always think the worst!
I am having this same problem!! It's been happening for months and I keep getting on the phone with them and they keep telling me to reset things and check my call forwarding but it's still not working! Very frustrating!
Its because they have issues with their DTMF / Touch Tones working. I have been dealing with this issue for a year at me work, T-Mobile has been absolutely useless to help.
For us, patients are calling to complain in droves because they have an iphone or android and press options on our IVR and nothing happens. They have to hangup and try the call again. Sometimes as many as 5 or more call backs are needed before their tones are registered. I got a T-Mobile line of service to test and called not only our number, but the local hospital whom we have no technology ties to. I reached out to T-Mobile to complain and after back and forth, they told me it was “an iphone issue” and closed my ticket. So I went and bought a T-Mobile android phone and duplicated the issue. I then got another Android phone and duplicated the issue yet again. I also had a coworker with T-Mobile try and duplicated yet again. They came back claiming the issue was now with my Nord N200 device being “international” and “not supporting VOLTE.”. I explained that this is a USA phone, with all the carrier updates, and on the phone screen it clearly shows VOLTE in the corner. They then told me I would have to have our patients call to complain about the issue because they can’t create a larger ticket unless people call to complain. Never mind that a large amount of our patients are older, and don’t have the patience to reach out to T-Mobile. Plus, they will just be told to “try wifi calling” (which doesn’t work), or “Reset their network settings” which will clear out all their wifi saved networks and create even more problems, and “reboot the phone”. Its honestly a joke. I have never had this issue with my Verizon phone, and my boss at AT&T with no problems.
So I've been dealing with this for the last week. My fiance was just transferred to an Ohio prison and I haven't been able to speak to her since she got there. I've spent a total of 4 hours on the phone with every customer service representative, technician,and supervisor that has not given me one explanation or even helped me. Every single one has passed the buck and sent it on down the line; and even hung up after having me on the phone for over an hour. So can someone help me with this is or do I just continue to pay them and not get any help with this problem. I just want to talk to someone who will be honest
Happening currently. Turned off spam block and it worked twice. Ticket has been sent to their engineers . Worked this morning but then not this afternoon. This is so frustrating.
Been having same problem with tmobile with receiving calls from inmate. Called prison, icsolutions tech support, tmobile tech support to file 2 trouble tickets. I finally gave up and purchased 2 Vtech handsets with voice over internet protocol landline. Landline service provided by Xfinity for less than 10 dollars per month. Have received all calls from prison facility!!!! with much much better quality.
I’m having this issue, I receive the calls but am not able to press one to accept. I’m on the verge of getting a new phone. Did anyone find a fix for this?
I have done all the things that everyone suggested or has worked for them. It has been 1 1/2 years. I did the same thing that someone else said on here. They went out and bought a new phone. This is the only other thing I thought I should try. Because I have done Tech Support, I don't know how many Tech tickets to date I have, Customer Service on both sides, Supervisor and their supervisor, turn off spam etc.... etc... etc!!! I'm just so upset I feel numb. I'm drained emotionally from GTL & T- Mobile playing with my emotions now! I don't know what else I possibly could do. If it wasn't for being able to email him, and have a land line in my home to talk to him once in awhile, I don't know where I would be. I feel bad there are so many of us in this situation. Sad thing is T-mobile and GTL just don't care to fix it. A year and a half later and still nothing. Hang in there!!!
I’m having this problem also. I’ve called T-Mobile and they turn off spam block but still doesn’t work. I have a family plan with my dad and he is able to get the jail calls. The only difference is that I have an iPhone and he has an Samsung. I don’t know if it has anything to do with that.
Has this been solved for anyone? This issue has just started happening 2 days ago & it's pissing me off! I’ve been on the phone with securus & tmobile and it's just the blame game. I can see on the securus app there are calls attempting to be made , but they're not coming to my phone… Tmobile has took off all call blocks, i downloaded the shield app & set it to always allow calls from securus, it's still not working! This is so annoying. The only solution I can come up with is to change carriers .
I am having the same issue it has been 6 days now and it's ridiculously frustrating nobody has answers. Did anyone get it fixed or what was your results?
Only for his call not anyone else it won't ring and will show missed call and voicemail notification.
I've tried everything been on phone for hours with gtl connect network, tmobile customer service even went out and bought the latest new phone, upgraded my plan to magenta, changed the sim.card out, and have no blocks no spam calls no do not disturb no airplane mode etc etc. I am beyond over this issue. Someone know anything?
I been on /off phone with the prison, securus tech n wit straight talk going on 3days.Theres several reasons i was given on why n several potential solutions to try. Heres a few:
*Make sure ur not u dnt have Google voice connected to ur phone
*Make sure ur "screen spam" is off but u may still hafta call ur phone carrier n tell them u want the spam on medium or tell them the phone # is a valid # n want calls to come thru
*Add the # in ur contacts They say if u do that it shld come thru
****NOTE: Ive done all im listing n believe me so much more.I had my inmate added on contacts, block calls off,screen calls off,spam calls off,I uninstalled n reinstalled 20+times,signed outta Google,a different browser,etc etc, 32strait hours of etc,etc Anyway
*Make sure the # is in contacts in every site as in Google,chrome,Android, etc Whatever can save ur contacts u shld have them ea have ur contact list
*Soft reboot
*Hard reboot
*Shut on n off ur phone
*Everything n anything u can think to try.I was told turn on then off airplane mode for a few minutes n is where i was headin but ended up in app setting where i been 20x's already.So again,went into ea n every app makin sure notifications were on, phone on vibrate on the loudest ring tone available.The one thing i wasnt readin right,i jst assumed ..was permissions..i COULD NOT believe what i was seein. Im assuming bc this phones a 12 or 13 n has everything thats usually really nothing thats useless to most everyone including this updating it does every single night.Many times afterwords the phone acts out n does some pretty crazy.This time, it took over half of the 100+ apps n changed permissions.It wasnt easy getting those permissions back.It wasnt strait forward like it shudda been.I cant tell u how many other apps i had to open n grant permissions for, jst to get the phone privileges back to securus. I think the only 2apps that had permission for all was google n settings which i had a hell of if time finding the app that wld take most their permission away.
Sorry i drug this out.Cuuda as easily said "hey, make sure u check ur apps permission". Truth be told,i dnt even kno if thats what the issue was bc she hasn't called n we not gettin along that well right now i prob wldnt pic up if it did ring.So sad, really. There prob a few other things u can do....oooop.. ALREADY did hahaha. Been 2yrs since ur incident, 12 hrs since mine.Maybe u get get a chime when i push send maybe u come back n give me a list Either way, hope ya figured it out,i hope i figured it out too!! Take it easy Have a nice day
Well I called T-Mobile and they turned off my spam blocker saying that may be the issue but if it doesn’t get fixed I’ll be getting a different provider
Same issue and it is also does not connect when I hit 0 to accept call! GTL finally helped me do the spam unblock…worked for 2 calls now back to not being able to accept by pushing 0 or the calls not showing up at all! GTL says the system is not hearing the 0 being pressed. But it works for any other calls I have to push numbers to connect. So frustrating. I had to do #632# to turn off spam block then GTL reset acct and it’s happening again today. They are positive it is in the TMobile network that is causing the issue. But can’t seem to find a solution or answer.
I also bought a new phone…could have saved the money and kept the old one! Really irritating.
This is happening to me, currently. They “fixed it” and now I’m back on hold to figure out what is going on. It’s a huge inconvenience and I’m contemplating switching back to Verizon. Super annoyed.
What was their fix? Many people are having the same issue.
Jazzy, try calling Securus about not being able to push 1, it's a known issue. 972-734-1111 good luck. This is indeed frustrating!!
Page 1 / 2
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.