Hello: Could anyone provide me all the addresses, emails, and other contact methods I can use to send a complaint to t-mobile?
I have the Customer Relations address for Albuquerque NM. I need more.
* I have been an impeccable customer of T-Mobile for 15 continuous years.
* We want to open a Senior Plan account, my husband applied for his own t-mobile account. During the "phoned in" application process, he was told there "was an issue" with his information. He was told to go into a T-mobile store and present his official photo id (Driver's License and official Social Security Card. He did.
* The store rep faxed it to the t-Mobile FRAUD dept per Activations dept instruction.
* We received a letter 3 weeks later stating "The principal reasons your scores did not qualify include: UNABLE TO VERIFY CUSTOMER IDENTITY"
* I called t-mobile who stated to me that they did a credit inquiry and could not verify the customer identity. No other info was provided. The t-mobile customer services rep stated we had to call the credit bureau (which was Transunion)
* We called Transunion who, after verifying that my husband was who he said he was through a battery of questions, INSISTED that there is nothing wrong with his credit, Identity or could not come up with any other discrepancy on his credit report... There is no hold, or fraud alert or other irregularities with his credit report or social security number.
WE DO NOT KNOW WHAT TO DO TO GET T-MOBILE TO OPEN A NEW ACCOUNT FOR US AND NO ONE CAN OR IS WILLING TO HELP US. HOW ELSE IS HE SUPPOSED TO PROVE HIS IDENTITY!!
BTW,,, my husband's credit score is 971 out of 1000 reported to us on the letter of REJECTION from t-mobile.
If anyone else had encountered an issue like this please respond. I would like to email, fax, picket... anything to get t-mobile to do their job right and open us a Senior plan account in my husband's name.
thank you in advance for your assistance.
Best answer by tmo_mike_c
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