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can't connect to FamilyMode app error


I am trying to set up the parent app on my phone and everytime I try to enter the Primary Account Holder info I get the message "Can't connect to FamilyMode" but I know I am entering the right login/password

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Best answer by tmo_chris 3 June 2019, 20:20

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I'm having the same issue  3 calls to T-Mobile and it's still not working

I am getting the same message. Customer service seems to have no idea on how to fix it .

Userlevel 3

Thanks so much for reaching out.

How long has Family Where been applied to your account?

For those of you that have reached out to customer care, do you know what steps they've taken?

Thanks!

-Lauren

i have had it over a year,  customer care opened a ticket. no resolve to date

On Wednesday, May 22, 2019, 9:44:38 AM AST, tmo_lauren <no-reply@t-mobile.com> wrote:

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T-Mobile Support

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can't  connect to FamilyMode app error

reply from tmo_lauren in Account & services - View the full discussion

Thanks so much for reaching out.

 

How long has Family Where been applied to your account?

 

For those of you that have reached out to customer care, do you know what steps they've taken?

 

Thanks!

 

-Lauren

Reply to this message by replying to this email, or go to the message on T-Mobile Support

Start a new discussion in Account & services by email or at T-Mobile Support

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I spend hours on the phone with multiple people a week ago. 2 separate support tickets were opened and I have heard nothing since then.

I finally got an answer. It's not working on Android devices, only iPhones. They are working on the error for Android's. Smh

I was able to log in on my iPad.

Are you all Android devices?

yes im android.  But it was working before

On Friday, May 24, 2019, 9:10:54 AM AST, magenta8568368 <no-reply@t-mobile.com> wrote:

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T-Mobile Support

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can't  connect to FamilyMode app error

reply from magenta8568368 in Account & services - View the full discussion

I finally got an answer. It's not working on Android devices, only iPhones.

 

I was able to log in on my iPad.

 

Are you all Android devices?

Reply to this message by replying to this email, or go to the message on T-Mobile Support

Start a new discussion in Account & services by email or at T-Mobile Support

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Userlevel 6
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The ticket was the right way to go. Have you gotten any updates on it?

Nope!

Userlevel 3

When did you file the ticket?

-Lauren

Userlevel 4

Hey folks! Our engineers have identified the issue and are working on a fix via an app update very Soon! In the interim, you can try clearing the app cache of the FamilyMode app.

inn the interim will be reimbursed our $10 monthly fee ? 

On Monday, June 3, 2019, 2:20:24 PM AST, tmo_chris <no-reply@t-mobile.com> wrote:

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T-Mobile Support

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can't  connect to FamilyMode app error

reply from tmo_chris in Account & services - View the full discussion

Hey folks! Our engineers have identified the issue and are working on a fix via an app update very Soon! In the interim, you can try clearing the app cache of the FamilyMode app.

Reply to this message by replying to this email, or go to the message on T-Mobile Support

Start a new discussion in Account & services by email or at T-Mobile Support

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Turn on all permissions for the FamilyMode App

Settings, applications, FamilyMode, permissions, turn on all of them.

Had the same issue and now its working. Best of luck.

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