Hello,
I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them.
I receive this error everytime I try to create new ID:
We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.
I already tried to reach out to customer support multiple times, but they does not help…
Have open case #70425112 for that more than a week now..
I’ve been trying for two years to get this fixed. Now the app is going away, and the new app requires, you guessed it - you to log in, which I can’t do. I’m currently looking for another internet solution.
I had been experiencing this issue for the past year. I have T-Mobile home internet only and could not log in to my account. I finally reached out to T-mobile through their Facebook page today and they resolved the issue within just 10 mins. They simply remapped my existing email ID against my account, and the problem was solved.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
