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can't login to my account

  • 10 August 2018
  • 10 replies
  • 3743 views

I am trying to login to my tmobile.com account. I was just in there earlier this morning. But now I am trying to login again, but it keeps giving me this error:

Sorry, but we are currently experiencing problems with our server. Please try again later.

How can I fix this issue so I can log in to my account?

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Best answer by mrtrbx 10 August 2018, 21:01

Hmm. That's interesting because I was just able to log in! Have you already tried clearing the cache and cookies for your internet browser and trying again? That would be my first recommended step! Also were you doing it on a computer, or on your phone?

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Hmm. That's interesting because I was just able to log in! Have you already tried clearing the cache and cookies for your internet browser and trying again? That would be my first recommended step! Also were you doing it on a computer, or on your phone?

I been Having the same Issue all day. I am doing it through my computer and I have already cleared the cache and cookies on my computer browser. but it still keeps giving me the..

Sorry, but we are currently experiencing problems with our server. Please try again later.

I am so sorry that it took so long for me to check back in! I had a crazy couple of days! Are you still having trouble with this? Were you able to log into the T-Mobile app?

Userlevel 6
Badge +14

Trying to log into the app is a good idea. Please let us know if that works. You'll also want to test another browser to see if that let's you sign in. We appreciate you keeping us updated on this.

I have been having this same problem on all of my PC's. For a couple of weeks. The app is not a problem, however there are specifics that you can only see on the website. I have been trying to log in all morning. Crazy that I can get in here, but not the My T-Mobile site. Very frustrating.

weird! so it Happens on multiple computers huh? That’s odd. Have you tried going to mytmobile on the internet browser on your phone?

Bull oni. App hasn't worked for months. No need to reply untip you have enough pull to fix it.

Userlevel 5
Badge +11

Have you tried another browser(s)? That's what I did. Since my laptop has Windows 10 I tried Microsoft Edge. Complete access. On a computer with Windows 7 Pro with Google Chrome and IE I got full access. I have no access to the app. At least I can add funds from 3 sources. If you are successful please let me know.

Able to login on Chrome but not with Firefox. It fails with 403 on this POST call for below always for the past 3months!!!

curl "https://account.t-mobile.com/svr/isSecTokenValid" -H "User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0"

they seem to be in the middle of updating as i had the same problems... grrr... at first trouble resetting password too... finally, got it reset, but still don’t have my current billomg address updated bc they were still not showing the way to do that grrrrrrtr

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