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Can T-Mobile One plans get the 15% government discounts?

  • 12 January 2019
  • 6 replies
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Hi - I'm frustrated.  Long time (10 year+) T-Mobile customer.  I live minutes from their HQ, in Washington State.  Wife started new job as a teacher in a school district, and they offered her the 15% T-Mobile discount (they also offer deals from ATT, Verizon, Spring).  I called to get it, and they said we're not eligible because we have T-Mobile One, which is already considered a discounted plan.  YET, T-MO One is really the only plan a new person can get (I guess, essentials, too).  It's the only plan they advertise.  It's what most people have.  And yet they continue to advertise an offer to teachers that says you can get 15% off. 

That seems wrong.

Why advertise a discount to people - and make us call in and ask for it, wait on hold, etc - when it doesn't apply to the very plan that probably 80% of your customers have?  Why not just pull the offer all together? 

Super frustrating.  Feels like a fine print bait-and-switch.  Especially if they consider their core plan - T-Mo One, the plan anyone and everyone gets when they sign up - to be disqualified as it's already a "special" offer/discounted.  Doesn't feel discounted - feels like their normal plan.  It's literally available anytime, and the only core plan featured on their site anymore. 

I didn't get any special deals when I signed up for a few months ago - brought my own phones, don't have special discounted lines.  Seems my family should be eligible for a discount OR they should pull their misleading discount info from the school district, and not offer it up to new employees as a benefit. 

I called T-Mobile (using the phone number on the discount flyer from the school) and they said we're not eligible. 

Was hoping maybe someone who owns this program (emailed someone named Christine on the flyer who works at T-Mo, never got a reply) might review this and work to end the program or offer an alternative to the vast majority of customers who are on the T-Mo One plan.

Thanks!

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Best answer by tmo_lauren 16 January 2019, 14:42

I unfortunately don't believe it's eligible. 😥

The monthly discounts in general are no longer offeded - https://support.t-mobile.com/docs/DOC-4791 this document sort of details that and explains the monthly discounts retirement back in 2014 and what it transitioned to.

There are some pretty limited government discounts monthly, but our documentation on it is pretty minimal because it doesn't appear to be widely available. I would suggest reaching out to this number 855-570-9947 because they would be the most knowledgeable resource for government discounts opposed to myself and reps.

-Lauren

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6 replies

Userlevel 5

Maybe you should contact Christine and ask her how can you get this 15% discount.... don’t tell her you already have T-Mobile.... so you can get some insight to what their endgame is. I always ask first, before i tell them what i have... so im not tricked.

Thanks - We'll see if she replies. No phone number for her, jus her email - no response yet.  I definitely would like to hear from her, to find out what their intention is with this program.  Seems like it needs to be updated, replaced with something else, or just pulled.  Not a great customer experience to make customers call in to find out they can't get something sold as a nice benefit.  Been happy-ish with their service otherwise. 

Userlevel 7
Badge +13

Some people still have Grandfathered Simple Choice plans that are eligible for discounts.

Userlevel 5

the Grandfathered Simple Choice Plan.... i thought this plan wasn't eligle for discounts....  im so curious to know what discounts are available.

Userlevel 7
Badge +13

I received my corporate discount for the Simple Choice plan but lost it when I switched to the 55+ plan.

Discounts are a lot like those 30% coupons you get from Kohl's. You try buying Adidas or Nike but when you check out

the discount is not included on those brands if after looking at the fine print of the coupons.

Userlevel 5

I unfortunately don't believe it's eligible. 😥

The monthly discounts in general are no longer offeded - https://support.t-mobile.com/docs/DOC-4791 this document sort of details that and explains the monthly discounts retirement back in 2014 and what it transitioned to.

There are some pretty limited government discounts monthly, but our documentation on it is pretty minimal because it doesn't appear to be widely available. I would suggest reaching out to this number 855-570-9947 because they would be the most knowledgeable resource for government discounts opposed to myself and reps.

-Lauren

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